Service Representative Sales Associate
Resume:
Emilie Ndaba
Dallas, Tx **230
*************@*****.***
Skills
Communication skills, Problem Solving, Microsoft Excel,
Customer Service, Organization, Collection, Multitasking
Experience
AUGUST 2022-
KW International- customer service representative
●Answer calls assisting the customer with questions and how to navigate through the system on their end.
●Respond to email daily.
●Send customer’s password reset.
●Create Q&A for customers daily.
OCTOBER 2021 - JULY 2022
Amazon- warehouse associates
●Packaging customer item
●Sorting customers items in totes
●Building pallets
APRIL 2020 - SEPTEMBER 2021
Cain & Wiener- collection representative (debt collector)
●Multitasking on two desktop computers,And a phone.
●Making out bound phone calls to customer to collect debt.
●Informed customer of overdue accounts amounts owned and effectively collected payments.
●Go over charges on customer account.
●Reviewed and ensure all customer information is correct.
●Collect credit/debt or checks information to process payments.
OCTOBER 2018 - DECEMBER 2019
Telvista, - Customer Service Representative
●Answer in bound calls and chats.
●Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products or status on orders.
●Ensured customers were satisfied at the end of every call.
●Strive for quick resolution, also ability to resolve problems on first call and avoid escalating issues.
●Excel within a service oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
AUGUST 2017 - SEPTEMBER 2018
JCPenny,- Sales associate
●Providing customer with information about JCPenny new arrivals,and items that was on sales .
●Merchandiser, Fixing rooms
●Cashier .
Education
AUGUST 2014 - JUNE 2018
Emmett J Conrad High School - Diploma
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