Data Entry Psychiatric Technician

Katrina Holder

Rock Hill, SC 803-***-**** *****.*********@*****.***

EDUCATION AND CERTIFICATIONS

Associate of Applied Science Degree in Social Services 1987

GASTON COLLEGE, Dallas, NC

Auditor training, Knowledge training, ISO 9001:2015/IATF 19649: 2016, SAP, SPC, LPA, 2007

Product auditing, Generate deviations and NCMR, 5S, Gemba Walks and, Kaizen.

Experienced and Certified Quality Auditor

A highly motivated, pragmatic, and experienced lead auditor with a proven track record of problem-solving and creating action as well as plans to further improve safety performance at all levels within organizations. Internal auditor with certified knowledge to perform applicable Core Tool processes in providing formal proficiency. Certified Customer Specific Requirements Internal Auditor, with the main goal of customer satisfaction by continual improvement, defect prevention, and reduction of waste and variation. Responsible for supporting total quality methods, processes and, procedures. Monitoring the quality of a company's products or services, testing parameters for products and services, developing quality control procedures, and perform audits. Excellence through: monitoring and assessing customer interactions; documenting performance strengths and weaknesses; assisting in generating standard process measurement reporting, and developing quality guidelines and procedures. Adept at taking the appropriate action to accomplish better outcomes and provide high-quality service. Good in providing all pre-site and on-site documentation and administration requirements. Eager to master new challenges while contributing to the overall improvement of the audit procedures, systems, and operations.

CORE COMPETENCIES

Leadership skills

Quick learner

Technical skills

Ability to work independently

Problem-solving skills

Goal-oriented

Quality control

Talent development

Research and strategy

Auditing

Detail-oriented

Communication skills

Respectful and considerate

Negotiation skills

Analytical thinking

PROFESSIONAL EXPERIENCE

Quality Auditor 1997 – Present

Mann-Hummel Gastonia, NC

Inspecting the products and services created as well as delivered by the company to ensure they meet all requirements and standards. Testing the products for quality and reviewing processes to confirm that all delivered services were of excellent quality. Long-term experienced professional with extensive knowledge about audit procedures, systems, and operations. Demonstrating excellent quality and customer-oriented partnership approach. Consistently showing a strong commitment to programs and a long-term mindset necessary for achieving the standards and goals of the company.

Ensuring the correct following of procedures, policies, legislation, and regulations

Dealing with specific requirements to make successful fulfillment of customers’ expectations and positive outcomes

Identifying the irregularities in various processes

Advising on changes to be made, auditing all quality management system processes

Monitoring and tracking functional-related product solutions for the most varied applications

Psychiatric Technician 1992 – 1995

Center for Mental Health Charlotte, NC

Demonstrated excellent interpersonal skills in communication with patients to evaluate their conditions and adjust the treatment plan. Proven sharp observational skills in the recognition of patient’s issues and doubts. Working hard to achieve wellness through various departments in the healthcare service. Developing and rolling out important programs and protocols, including mandatory supervisory referrals. Successfully auditing lines, making sure the proper running of the machines and correct filling out of various forms. Managing quality control while collecting and supervising the data entry.

·Assessed patients and successfully managed violent patients in active psychotic states

·Monitoring patients who were in the 24-hour observation rooms in the ER

·Working closely with the police, magistrate, Sheriff’s Dept., detox, homeless shelter, and the Chronic Mentally Ill program in Mecklenburg County

·Answering crisis phones, diagnosing movement dysfunctions, and developing treatment plans

·Rolling out and developing important programs and protocols

Nursing Assistant 1991 – 1992

Carolinas Medical Center Charlotte, NC

Regularly assisted patients with basic daily tasks. Helped patients with their hygiene, taking care of bedridden patients, and monitoring patient's vital signs. Observed and recorded patient’s conditions, food, and liquid intake, as well as other behavior. Treated all patients, family members, and other visitors with respect, and tactfully communicated with them at all times, providing the necessary information and comfort. Experienced in a direct patient care setting and long-term care. Displayed a strong ability to handle emotional and stressful situations professionally while remaining calm.

·Took vital signs of the patients, and assisted nurses as well as doctors in various medical procedures

·Regularly engaged in removing old and applying new bandages to patient’s wounds

·Assisted patients with daily hygiene, providing the necessary support in the use of equipment such as wheelchairs or walkers

·Proven strong attention to detail while consulting with patients to learn about their physical condition and symptoms

·Demonstrated excellent organizational skills and ability to prioritize assignments in a fast-paced environment

Mental Health Technician 1991 – 1992

Charter Pines Hospital Charlotte, NC

Continuously collaborated with patients and staff to improve patient service and raise awareness about mental health. Delivered help and support where it was necessary. Worked closely and built lasting relationships with a consistent patient base. Collaborated with diverse patients who often would not receive psychiatric care. Worked onsite with various professionals to fully integrate behavioral health into the larger system of care of the facility and the community. Took care of people with mental health issues and multiple social problems. Provided basic care, therapy, and assistance to patients with mental illness or developmental disabilities.

·Assisted nurses and doctors with physical examination and protocol

·Conducted one on one consultations with patients, providing stimulation to promote healing

·Improved computer literacy and used technology to make out treatment plans for each patient

·Goal-oriented advocate for progress in charge of identifying and promoting excellent mental health practice

·Assisted in administering therapeutic care while showing empathy to all patients

Rehabilitation Therapy Specialist 1990 – 1991 Gaston Mental Health Gastonia, NC

A hard-working professional focused on patient’s wellbeing, with a proven track record of improving patient’s movements and conditions. Used a variety of techniques to help patients in their therapy. Proposed for diagnosis and treated patients with health conditions that limit their ability to move and perform everyday activities. Continually improved knowledge about patients' medical history, evaluated the symptoms, and developed a rehabilitation plan to align with the patient’s personal needs and goals.

·Supervised after-school activities for the Willie M. program, and collaborated with the area group homes for the Willie M. clients

·Advised the patients and family members about in-home treatment options and exercises

·Motivated to ensure patients are utilizing continuous quality improvement processes

·Supported the patient’s with daily activities, and monitored patients' conditions

·Assisted in administering therapeutic care, teaching patients how to properly use therapeutic exercise techniques

PREVIOUS EXPERIENCE

Psychiatric Technician 1989 – 1991

Gaston Memorial Hospital Gastonia, NC

Nursing Assistant 1987 – 1989

Gaston Memorial Hospital Gastonia, NC

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