Customer Support Development Representative

Clarence E. Kilcrease, JR.

*******@*****.***

Lithonia, GA • (678) 396- 3664

Business Development & Sales Account Management

Top-performing sales specialist and business development representative equipped with stellar track record in generating revenue stream and augmenting business growth.

Skilled in driving strategic sales planning and account management with keen focus in emphasis on sales optimization and bottom-line profitability. Highly skilled in conducting successful contract negotiation with customers. Instrumental in cultivating and nurturing strong, long-term, and productive relationships through diplomatic communication. Excel at maximizing customer satisfaction/retention by identifying and promptly resolving complicated client issues and queries, while devising feasible solutions. Enthusiastic account executive with proven success investigating/capturing revenue-focused investment opportunities and global partnerships. Known for consistently meeting and exceeding sales quotas, accomplishing strategic business goals, and receiving outstanding evaluations. Articulate communicator; out-of-the-box thinker, and creative problem solver, adept at succinctly liaising at all organizational levels and with individuals from multicultural backgrounds.

Areas of Expertise

•Business Development

•Client Satisfaction & Retention

•Agreement & Contract Negotiations

•Market Positioning & Operations

•Sales Life-cycle Management

•Team Leadership & Training

•Microsoft & Google Workspace

•Customer Support & Service

•Account Management

Career Experience

Business Development Representative, Accenture – Atlanta, GA 2021 – Present

Identify and advance sales opportunities to upsell and cross-sell.

●Provided best-in-class customer support to prospects and existing clients of Google.

●Delivered exceptional services to clients as Business Development Representative for Accenture.

Enterprise Account Executive, UPS – Atlanta, GA 2010 – 2021

Capture revenue opportunities across all product service lines by building and sustaining successful partnerships with key stakeholders at all levels of customer’s organization. Deliver effective training regarding value of technology solutions to ensure accurate usage of tools and minimize errors for fulfilling implementation commitments per enterprise contract. Promote growth in accordance with business plan by maintaining book of business. Evaluate solutions feasibility and enable accurate positioning by actively collaborating with enterprise account managers. Participate in online classes and quizzes to prepare for products and services assessments as well as sales calls and acquire current industry knowledge.

●Known for achieving 100% performance scores on volume and net revenue during last 2 calendar years.

●Onboarded business from high-profile companies, including COACH, Google, Hello Fresh, and Amazon.

Additional Experience: Account Executive / Senior Account Executive at UPS – Atlanta, GA

Education

Bachelor of Science in Biology Tennessee State University – Nashville, TN

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