Data Entry Customer Service

COLLEEN ROTHWEIN

** ******* ** #14-610-***-**** Lancaster, PA 17602 ********@*****.***

ADMINISTRATIVE SUPPORT

Results-driven professional with 20+ years’ experience in various industries.

A responsive individual contributor dedicated to her work. Recognized as a team player and a “go-to” person who gets tasks completed “now”. An individual who welcomes change and functions well in an environment with frequent interruptions.

PROFESSIONAL EXPERIENCE

DART, Lancaster, PA 2015 to 2021 Production Scheduler

Produce Work Orders in SAP including releases, changes, and completions. Maintain various production databases with daily, weekly, monthly, quarterly, and annual data. Use production data to create employee scorecards and reports/charts. Assist supervisors with administrative/data entry tasks and with physical inventory.

● Worked with SAP to Release, Create, Change and Complete all Work Orders

● Assisted in maintaining Work Orders and notifications as necessary

● Responsible for daily entry of production data and weekly updates of cycle time information ● Recorded updates to daily control charts and monthly employee/supervisor scorecards ● Assisted with quarterly entry of finished product data and annual data reports for cycle times ● Assisted with creating and maintaining written policies, procedures and training documents ● Prepared and maintained documentation for third party audits

ADT, Lancaster, PA 2008 to 2015 Administrative Coordinator

Assist sales & install, process paperwork, run reports, follow up with customers, answer billing questions, check commission payouts, verify time sheets, note issues & resolutions for retention.

● Managed and responded to “immediate need” issues which involved frequent re-prioritization of work schedule.

● Resolved customer problems.

● Assisted sales representatives with development of reports.

● Resolved data errors.

● Interacted with customers to resolve payment-due issues.

● Resolved customer discontent caused by dealer problems.

● Facilitated transition to automated documentation project.

RICOH USA, Philadelphia, PA 2001 to 2008 Sales Order Processor

● Analyzed and reviewed work product and general operations to manage loss prevention. ● Ensured that quality customer service was provided.

● Reviewed lease agreements in a timely manner to ensure accuracy.

o Resolved client concerns.

o Escalated matters to representatives and managers when appropriate.

● Developed and executed financial and customer service strategies supporting enterprise-wide operations.

RMH TELESERVICES INC., Bryn Mawr, PA 1999 to 2001

Payroll Administrator

Accountable for all aspects of payroll, including executing new-hire procedures and updating employee records in a high-turnover environment.

● Managed payroll administration.

● Maintained payroll records, ensuring accurate taxation, earnings and expenses.

● Performed ongoing data auditing with strict adherence to internal controls.

Colleen Rothwein ********@***.*** Page 2

HOME HEALTH CORPORATION OF AMERICA, Broomall, PA 1992 to 1999 Payroll Associate, Healthcare Organization

● Oversaw day-to-day activities, with accountability for data entry of schedules, taxation, earnings and expenses for 3,000 employees.

● Performed in-depth audits and review of payroll information, including vacation accruals, sick pay and reimbursements.

● Actively liaised between internal management, Medicare, Medicaid and external payroll companies. ● Accurately entered data into computer systems.

● Communicated and researched rejected claims.

● Maintained collection activities and private cash applications.

● Assigned to special projects for billing and reimbursements.

EDUCATION

COLLEGE MISERICORDIA

Contact this candidate