Service Representative Account Clerk
Resume:
VEDA COOPER
Arcadia, La *****
SUMMARY
Worked with Hewitt Associates as a benefits customer service representative as well as a dedicated facilitator.
10+ Years customer service experience.
Excellent oral and written communication skills.
Able to multitask proficiently.
Effectively utilize computer applications.
Team player with a strict attention to detail.
Able to process incoming emails with accuracy.
Trained in financial management, business administration and accounting. Skilled in handling the public with professionalism and sensitivity. Able to excel in a team centric atmosphere as well as alone with minimal supervision. Excellent problem solver with reporting skills.
SKILLS
Proficient in MS Office & Internet applications
Workday
Salesforce
EXPERIENCE
iRhythm Technologies, Inc. Remote July 2022- Present Answer incoming calls, confirming health insurance for patients by looking up the coverage on designated portals. Reaching out to insurance to confirm active coverage. Calculating estimated out of pocket expense. Make outbound calls to patients advising of no coverage or out of network estimated cost.
iRhythm Technologies, Inc. Remote Aug 2020 – July 2022 Answer incoming calls, walk patient through questions or concerns with the ZIO heart monitor, document patient calls in SalesForce. Troubleshoot the monitor with patient when it is flashing and assist with application. Transfer calls to required department. Follow up on patient reports ensuring that data is correct to provide to the Dr. Customer Care Advocate
Illinois Department of Employment Security Remote May 2020 – Aug 2020 Seasonal Teleservices Representative
Process unemployment benefit claims. Answer inbound calls and make outbound to assist with questions or claim issues. Process claims.
Enova Financial Gurnee, IL Aug 2019 - Mar 2020
Collection Representative
Take in-bound calls and make outbound calls to collect on past due loan balance. Schedule arrangements for future payments
Abbott Laboratories Abbott Park, IL
Dec 2014 - Apr 2019
HRTeam Associate
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Receive and respond to service inquiries and requests with timely, accurate, and professional responses while managing multiple contact channels and continually prioritizing among (email, chat and outbound calls) and dynamic (inbound calls) creating workflows in Salesforce. Coordinate with other myHRTeam Call Center staff and supervisors to ensure optimal daily coverage of communication channels with available staff resources. Work with a sense of urgency appropriate for conditions. Meet or exceed standards for both schedule adherence and reliability. Community Action Partnership of LC, North Chicago, IL Mar 2012 – Dec 2014 Assistant Property Manager
Renew leases, collect monthly rents, correspondence with tenants, updating tenant information in Quicken Rental Property Manager, balance letters, five day notices, correspondence with lawyer, take tenant maintenance requests, answer phones, process applications. Hewitt Associates, Lincolnshire, IL Sep 2005 - Nov 2011 Customer Service Representative
Educated employees and pensioners of their benefits, through an in-bound call center. Advised on billing, and eligibility for benefit changes. Managed the request for information project for documentation of benefits in writing. Updated the policy and procedures for the Direct Billing and Payment process, after research through provisions offered by the Client.
Dedicated facilitator for new joiners teaching them the Hewitt way of a great Customer Experience.
Park City Manufactured Homes, Park City, IL
Sep 1996 - Jan 2000
Account Clerk/Secretary/Leasing Agent
Paid monthly bills, received monthly rent payments, billing, balance of (3) checkbooks, answered phones, reconciliation reports, processed applications, assisted residents and customers.
Negotiated contracts with vendors.
EDUCATION
College of Lake County, Grayslake, IL 2004
Accounting
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