Service Representative Customer

LV Lydia Valentin

Brandon, FL ***** 813-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

To obtain long-term employment with growth potential with a company where I can contribute my hardworking ability and positive attitude. SKILLS Developmental Disability

Rehabilitation

Verbal and Written

Communication

Behavior Observation

Mental Illness Treatment

WORK HISTORY BEHAVIORAL HEALTH TECHNICIAN 12/2020 to CURRENT DACCO Tampa, FL

Performed client intake procedures according to internal standards for new admissions.

Searched resident belongings prior to and during stays. Built and maintained positive staff relationships to promote teamwork and better serve clients.

Facilitated on-site activities, support groups and outings for clients. Completed documentation for every incident and forwarded to correct personnel for review.

CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 09/2021 Wipro Tampa, FL

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Answered loan questions on different accounts

SERVER 03/2016 to 07/2019

Lazy Days RV. Tampa Location Tampa, FL

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Bussed and reset tables to keep dining room and work areas clean. Supervised restocking of salad bar and buffet for lunch and dinner service. Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Cultivated warm relationships with regular customers. CUSTOMER SERVICE REPRESENTATIVE 07/2014 to 11/2016 General Dynamics Riverview, FL

Handling confidential information Answering customer questions and complaints Opening customers accounts by recording information Sales Resolving product or service problems by clarifying the customer complaints Updating accounts.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

SALES REPRESENTATIVE / CUSTOMER SERVICE 06/2015 to 06/2016 The Tampa Tribune Tampa, FL

Calibrated machines to maintain required productivity levels and adherence to quality standards.

Made sure that products were produced on time and are of good quality. Examined incoming materials and compared to documentation for accuracy and quality.

EDUCATION High School Diploma 06/2009

Blake High School, Tampa, FL

CERTIFICATIONS Excellent communication skills (10+ years) filing (Less than 1 year) organizational skills (10+ years) SELF MOTIVATED (10+ years) Energetic (Less than 1 year) Customer Care

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