Flight Attendant Customer Service

Professional Summary

Skills

Experience

Ikea Whitlock

+1-443-***-**** ************@*****.*** Houston, TX 77027 Successful property management professional with solid background serving owners and tenants. Manage all property and community needs, including maintenance, finances and marketing. Attract occupants and meet business targets by keeping buildings and grounds well-maintained.

• Customer service (10+ years) • Yardi • Payroll

• Financial Report Writing • Management • Guest Relations Experience

• Accounts Payable • Negotiation • Landlord-tenant law Property Manager June 2019 - Current

Berkshires At Town Center, Towson, MD

Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability. Complete lease/renewal paperwork to ensure completion to completion to company standards.

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Track and evaluate advertising, and all client traffic. People development. Developing, mentoring,leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.

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Marketing; driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.

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• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.

• Maintain residents' files in accordance with company's standards. Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

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• Manage and maintain all aspects of overall community budget and finances.

• Work with leasing staff to ensure that leasing/marketing goals are being met. Maintain positive relations with all community vendors, prospects, residents and team members. Perform any other related duties as required or assigned.

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Assistant Property Manager August 2014 - June 2019 Greystar, Baltimore, MD

• Address the concerns of current and prospective residents in a friendly and professional manner.

• Helps set the standard on how other staff member engage prospective and current residents.

• Tours and leases apartments as necessary.

• Helps with training staff as necessary and models effective sales techniques on a daily basis. Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.

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• Assist in managing the property's budget by making sound fiscal decisions to increase the net operating income of the Education

Additional Information

community.

• Help maintain the accuracy of resident ledgers and files.

• Inspects apartments during move-in and move outs, walking apartments and the community as needed.

• Fills the role of acting Property Manager in their absence.

• Perform any other related duties as required or assigned. Flight Attendant October 2012 - May 2014

Expresset Airlines, Detroit, MI

Promoted positive guest relations to all individuals boarding each flight - Attend preflight briefing concerning routes, weather, crew coordination, length of flights as well as safety procedures - Provide general safety and emergency procedures such as the use of seat belts, oxygen mask and life jackets; with a concentration on policies and procedures.

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Bachelor's: Accounting - University of Maryland Eastern Shore, Princess Anne, MD

• Willing to relocate: Anywhere, Authorized to work in the US for any employer

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