Carmen Wallace

**** *. **** ******

Philadelphia, Pa. 19143

Phone: 610-***-****

Email: advyud@r.postjobfree.com

OBJECTIVE: To obtain a professional position within a Corporation, where my expertise in Customer Service – Account Management - Sales Management can be utilized to facilitate and provide training, motivation, leadership and excellent Customer Service.

Summary of QUALIFICATIONS

Proven successful in exceeding budgetary Sales and Revenue Goals.

I am a Professional who is a Critical Thinker, Self-Motivated, Multi-Tasker and Organized.

Excellent Customer Service with Effective Verbal and Written Skills.

Diplomatic and Experience in interacting with a Diverse Group of People and Cultures.

PROFESSIONAL EXPERIENCE

Amtrak Communication Officer

Liaison for Amtrak Police Department.

Answer inquiries, Operate and Monitor Various Computer and Radio Systems to Prioritize Emergency Request.

Research and adhere to Amtrak Police Policy and Procedures.

Excel in a High Pressure, Fast Paceed and Complex Environment while Problem-Solving Emergency Incidents.

Sales/Management EXPERIENCE

Nutri-System- Sales Representative

Utilize Relationship Building Skills to Educate and Promote weight loss program.

Develop Weight Loss Plan and delivered outstanding Customer Service.

University of Phoenix

Philadelphia Sales Representative

Recruit, Educate and Enroll Students.

Use initiative and judgement to enroll students.

SPRINT PCS

SALES & MERCHANDISING MANAGER

Recruit, Hire, Train and developed a pipeline of qualified Sales Candidates.

Utilize Representatives in 3rd Party Channel Retail Store

Successfully lead and influence a diverse team from the Tri-State Area to the #2

Sales Market out of 43 Markets in the country.

Developed a Product Training Manual that was utilized by Sprint PCS Direct Sales and Customer Service Division within the Company.

Indirect Account Executive,

Managed the Portfolio and Success of 28 Retail Channel Stores (Best Buy/Circuit City/Radio Shack) throughout the Tri-State Area.

Motivate and Train the 3rd Party Retail General Managers and Employees on Sprint PCS Products. Promoted To Sales Manager.

2 of 2

Sprint PCS Phila, PA

Inside Sales Representative,

Perform outstanding Customer Service, educate, promote and sell Sprint PCS wireless cell phones inside a Retail Store.

Perform pre-sale credit checks, activation’s and programming of PCS wireless phones.

Resolved Customer complaints and issues relating to Sprint PCS Products.

Promoted to an Account Executive.

Better Business Bureau, Phila, PA

Executive Field Rep

Responsible for marketing the Better Business Bureau (BBB) membership plan to Commercial Business Owners in the Tri-State Area.

Bell Atlantic Yellow Pages

Advertising Sales Rep

Developed and sold Yellow Page advertising programs for business owners in the `

Delivered unparalleled Customer Service which meet or exceed targeted sales quota.

Increase target Business Owners advertising by 20% of previous year annual budget.

EMPLOYMENT HISTORY

Amtrak Police Department - Communication Officer 2008-2019

Nutri System - Sales Representative 2006-2008

University of Phoenix – Enrollment Counselor 2003-2005

Sprint PCS (Promoted 2x) Manager 1997-2002

Better Business Bureau- Philadelphia, Pa

Bell Atlantic Yellow Pages

Health Partners- Marketing Rep

New York Life Insurance Company

Education:

John Bartram High,

Penn State University (Delaware Valley Campus)

Reference upon Request

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