Marketing Assistant Customer Care
Resume:
Contact Address
Name: Samson lungu
House number 01/03 off makanta rd., Tanganyika complex little Poland,
mbala
Personal Profile
Sex: Male Date of Birth: 06 September 1993
Nationality: Zambian cell: 097*******/076*******
Marital Status: Single
Email Address: **********@*****.***
PROFFESIONAL EXPERIENCE
Food Reserves Agency (Fra) June 2020 To November 2020
Satellite Depot Clerk
Preparation of daily, weekly and monthly sales reports and sending them to the district marketing assistant
Issuing of product receipt notes to customers
Keeping and updating of the stock card on a daily basis
Surpervising the satellite depot casual workers
April 2021-present
Access Bank (z) Ltd, mbala
Back office
•Processing Cheques awaiting clearing
•ATM reconciliation
•Execute customer’s internal transfers
•Raising and passing commission entries
•Preparing of daily cash holding and cash movement reports.
•Ensure that the branch has all stationery required for its operations (GRM).
•Sending cash holding to E-banking department
•Conduct periodic branch reviews as mandated and rules set up by head office.
•Monitor compliance with KYC suitability and other rules respecting sales practices by reviewing applications and order forms for suitability and completeness, and reviewing other supporting documentation, identification.
•Ensure that branch daily cash levels are met and report to head office.
•Maintain current and extensive knowledge of the rules set by the branch and the bank as a whole.
•Review tellers posted transactions on daily basis.
•Ensuring accounting opening file documentation is complete before the account is opened.
April 2021-present
Access Bank (z) Ltd, mbala
Customer Care Officer (CCO )sitting in when the cco is on leave
Duties
•Process opening and closing of customer accounts as required
•Process cheque book requisition requests
•Receive, evaluate and process all customer information requests
•Refer customer request beyond limit to appropriate authority
•Respond to customer information requirements promptly and efficiently.
•Ensure the printing and mailing of account statements to customers as specified during accounts set up
•Ensure proper documentation/ posting of all transactions and authorization of transactions within approval limits.
•Process customer request for drafts, funds transfer, and other operational requests.
•Process all back-office entries for drafts, funds transfer and other operational requests.
•Reconcile drafts account on a daily basis
•Raise entry to debit charges on customer accounts for services rendered e.g. cheque book
April 2021 -Pesent
Access Bank (z) Ltd, mbala
Transaction officer – Teller
Duties
•Receiving and paying out of cash.
•Balancing of cash.
•Attending to Customer complaints as a front-liner.
•Selling and cross-selling of products and Services to new and existing Customers.
•Providing first class competitive and up to the minute service to existing and prospective customers by achieving all agreed and defined standards of service.
Key Strength
•Marketing
•Strong numerical as well as analytical skills
•Atm Reconciliation
•Retail operations
•Good negotiation and influencing Skills
OTHER PROFESSIONAL INFORMATION
•Helped in the way we should save our customers by bringing in the idea on how to gain customer royalty.
•Good interpersonal, spoken and written communication skills.
•Able to perform duties under pressure and with minimum supervision.
Key Responsibilities Held
2015-2021 TOURNAMENT CORDINATOR (THE KANAS YOUTH INITIATIVEFOOTBALL TOURNAMENT-KYIFT)
Country Of Experience
Zambia
FORMAL EDUCATION
July 2023 – present
UNIVERSITY OF ZAMBIA
Lusaka, Zambia
BSc : PROJECT MANAGEMENT
July 2015- April 2016-
Evelyn hone college
Lusaka, Zambia
Certificate : Banking and Finance
Jan 2010– December 2012
Chongwe High School
Lusaka province, Zambia
Grade twelve school certificates
OTHER TRAINING AND QUALIFICATION
2022
Access Bank (Z) Ltd
Operational Risk, Total quality Management
2021
Access Bank (Z) Ltd
Group Code of Conduct, and Money Laundering.
OTHER RELEVANT INFORMATION
Languages
English
Nyanja
Bemba
Lenje
Mambwe
•Speaking, Reading and Writing proficiency
•Very Good User
•Fluent Spoken Only
Computer Proficiency
Microsoft Office software: Word, Excel, PowerPoint,
Publisher and Access, Finacore, flex cube, flex branch, Host
Hobbies
•Writing
•watching a spot of golf
•cooking
•Watching comedy and intelligent Movies and Series
•Reading financial related books and magazine
References
Ms. Royce Somali
Marketing Assistant Chibombo District
Food Reserves Agency Mwachisompola
Chibombo.
Esther L Kalima
Institute Of Banking and Financial Services
P. O. Box 35571 Head Education Programs and Operations
Zambia
Lusaka - Zambia.
Ngoza Sambo
Standard chartered Bank
P.O. Box 32238
Lusaka ZAMBIA
STEPHEN MUNSANJE
Branch manager
Access bank mbala
Along indepence avenue mbala
Contact this candidate