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ALICIA A. BROWN, MBA

HR / RECRUITER / TALENT ACQUISITION

1-678-***-**** • Marietta, GA

advyto@r.postjobfree.com

https://github.com/ABrown-HRecruiter • JobCase • LinkedIn Conscientious and employee-centered culture curator, experienced in driving HR operations, including payroll and IRS Tax Filing processes. Skilled at creating enhanced recruiting procedures to streamline onboarding processes. Proficient in updating legacy recruitment and HRIS software to improve sourcing methods, monitor recruiting metrics, and enhance data traceability. Demonstrated expertise in managing full-cycle recruitment, from researching prospective candidates to conducting interviews. Confident in collaborating with senior leadership teams to accurately forecast future hiring needs. Recognized Diversity, Equity, and Inclusion (DEI) champion, recruiting and retaining critical talent for federal contractors. Mindful and compassionate leader competent in coaching a diverse workforce and mentoring employees to promote professional skillset development to cultivate a positive as well as productive work environment. Areas of Expertise

● Healthcare HR Management

● Recruitment & Onboarding

● Learning & Development (L&D)

● Payroll State/Federal Compliance

● Payroll Administration

● HCM/HRIS Systems

● Robust Talent Pipelining

● Merit Performance Eval

● Pay Structures (Comp & Benefits)

● Diversity, Equity, & Inclusion (DEI)

● Healthcare Succession Planning

● Full Desk / End-To-End Recruiting

Professional Experience

EXL Health Service /EXLService.com New York City, NY 4/2022 – 10/2022 RECRUITER – GLOBAL HEALTHCARE / ASSISTANT TEAM LEAD (Fulltime Employee - Remote) Pilot sourcing, global full desk/end-to-end new hire onboarding procedures, processing H-1B Visas, recruitment, and orientation of newly hired data analysts, hospital billing/claims consultants, allied healthcare workers and professional licensed RN. Utilize Ceridian Dayforce/SAP SuccessFactor Recruiting HCM software systems to streamline HR Recruiting Management practices and created employee self-service access to view and manage personal data/activities.

● Utilized SAP Success Factor for New Hire Onboarding & Talent Staffing Requirements for Federal Contract Clients Guidelines.

● Utilized EXL reNew online training for Learning & Development (L&D) documenting/tracking new hire cyber security and safety training requirements.

● Tracking new hire onboarding task completions via electronic Onboarding Checklist processes via L&D. o International source, recruit and onboarded candidates in Columbia, India, Canada, and Europe. o Sourced hospital (and financial) professionals: Business Analyst Sr Manager, Pharmacy Rep, Call Center Rep-Bilingual, Artificial Intelligence (AI) Engineer, Data Analyst Engineer, Data Analyst Scientist, Amazon Web Service (AWS) Data Analyst, Web (Python) Developer, Hospital Billing Auditor Nurse (HBA), Clinical Valuation Auditors Nurse (CVA), Diagnostic-Related Groups (DRG), and Consultative Traveling Registered Nurses.

Beacon Hill Staffing Group Atlanta, GA 11/2021 – 1/2022 HR CONSULTANT HEALTHCARE / TALENT ACQUISITION (Hybrid - Contractor) Sourced and onboarded exempt allied healthcare professionals, licensed professional nurses, and corporate office administrative staff. Researched prospective candidates on various local college/university Employer Job Posting portals and online Job Boards such as CareerBuilder, Circa Works, Glassdoor, Indeed, Monster, and ZipRecruiter. Expedited HR processes utilizing ADP Workforce Now, Workday Oracle HCM, Ceridian Dayforce, Cisco Jabber, WebEx, and Deltek. Healthcare systems: BaseCamp Project Management, HEDIS and CAQH. Page 2 4

● Steered Diversity, Equity, and Inclusion (DEI) sourcing and recruiting initiative to secure top talent among Advanced-Degree Minority Nurses, Male Professional Nurses, and Military Veterans candidates. Pareto Solutions Group Atlanta, GA 7/2021 - 10/2021 CERTIFIED PAYROLL SPECIALIST / HR ADMIN (Onsite -Contractor) Responded to approx. 10k internal employee FMLA/vacation/holiday/paid time-off/verification of employment requests via email/phone/video, held accountable Northwestern States Portfolio to process field union employee’s weekly payroll, and prepared and distributed weekly Payroll Reports to local 100+ Branch Offices. Streamlined payroll processing utilizing federal government for union workers using various software systems to include Certified Payroll Reporting (CPR), LCP Tracker, Elation Systems, Skill Smart, EMARS, Serv-U, State of Washington L&I, and State of California DIR software portals/systems. Controlled recruitment and onboarding and related HR management practices by applying ATS/HRIS systems such as ADP WorkForce, Workday Recruiting/Payroll, Oracle CRM, and SAP SuccessFactor - Payroll.

● Managed weekly federal government, multi-state payroll Portfolio of 10 Northwestern States for union contract workers and corporate field staff employees. Randstad Staffing Service Atlanta, GA 6/2020 – 7/2021 Transitioned through roles of increasing scope and responsibility (Hybrid - Contractor) Expertly executed assignments across multiple short-term, contracted positions.

● PAYROLL SPECIALIST HEALTHCARE / HR ADMIN: Deftly managed high-volume onboarding of 1K out- of-state professional nursing staff utilizing Booker Nurse Staffing, Cognito ATS, Oracle CRM, SAP Success Factor – Recruiting & Payroll, and Taleo HCM software systems.

● MEDICAL INTAKE SPECIALIST: Gained valuable expertise in BrightTree & Medical, BaseCamp Medical Project Management, and Epic EMR software systems, utilizing the applications to assist patients at a DME healthcare facility.

● HR HEALTHCARE CREDENTIALING ANALYST / CLIENT SERVICES / RECRUITER COORDINATOR: Completed assignment at a multi-state healthcare agency applying HEDIS, CAQH ProView, NetSmart - myUnity / ClearCare EMR, ADP WorkForce Now / PayCom HRIS, UKG/UltiPro, Workday Recruiting / ATS, and Clear Company ATS software systems to facilitate recruitment and onboarding processes. AA&B Human Capital Services Marietta, GA 5/2015 – 6/2020 CHIEF OPERATING OFFICER – FEDERAL CONTRACTS (Fulltime Owner – Closed as of COVID-19 Pandemic) Secured sustainable and profitable business growth by acquiring service contracts with local privately-owned businesses to provide commercial custodial/janitorial services; in addition to light (non-hazardous) construction worksite cleaning services.

● Accredited by The City of Atlanta (SBE Certification) and Georgia Department of Transportation (DBE Certification) as a certified and county-licensed Federal Government Subcontractor provider of custodial

& janitorial services 2015 - 2020.

Walton Community Services (WCS), Inc Austell, GA 4/2014 – 5/2015 HR SERVICES MANAGER / CLINICAL RECRUITER (Fulltime – Onsite) Piloted administrative and business practices, overseeing full-cycle recruiting, Healthcare ATS, ADP Workforce Now Payroll, HEDIS, CAQH, NetSmart - myUnity / ClearCare EMR and other onboarding processes; verifying credentials; and conducting criminal/credit background assessments of licensed medical nurses. Supervised nursing medical staff stationed across five off-site group homes and healthcare facilities, maintaining positive employee relations and de-escalating patient services issues. Introduced new HR policies for compensation practices, employee relations, and sourcing, recruitment, and training; and implemented FMLA forms to streamline employee’s (WH-380 E thru WH-385V) medical leave of absences processing.

● Augmented field staff payroll processing time, reducing errors to <0.5% by establishing effective interface between MS Excel databases and ADP Workflow and AP/AR functions. Page 3 4

● Deputed to position as Case/program Manager, for CCSP and SOURCE federal healthcare programs, providing support to individuals with developmental disabilities.

● Supported state mandated training via Department of Human Services (DHS) and Department of Community Health (DCH).

o Deployed new medical staff training and development curriculum requirements, managing compliance to Georgia’s DBHDD and DCH guidelines for healthcare professionals

● Overhauled employee training and policies/procedures manuals, drafting comprehensive guides to group home and off-site healthcare facilities’ operations and establishing clear and concise job specifications.

● Restructured new talent acquisition and performance evaluation procedures, leveraging data-driven insights gathered from organizational SWOT analysis to advise department managers on the benefit of improved policies.

A&A Valet & Cleaning Services Jacksonville, FL 12/2011 – 4/2014 BUSINESS ACCOUNT MANAGER – FEDERAL CONTRACTS (Fulltime/Onsite – Business Closed 6/2014) Full oversight of human resource management functions, steering recruitment, onboarding, and training of new cleaning crew staff and maintained positive employee relations. Coordinated administrative and financial management activities, processing payroll via ADP WorkForce, reconciling AR/AP in accordance with GAAP guidelines, and generating customer invoices/billing. Cultivated long-lasting partnerships with clients, serving as liaison between owner, workforce, and contract staffing agencies. Led negotiations for new corporate contracts.

● Aided owners in establishing a Jacksonville office, expertly administering $10K budget to apply for state business licensees, lease premises, retain one business lawyer, and purchase initial cleaning chemical supplies/equipment.

● Directed operations across 40 local client companies: in addition to sourcing and acquiring the company's first five corporate accounts within one year.

● Produced 95% annual client retention rate by delivering top-quality service to ~10 corporate accounts weekly, thereby maintaining customer satisfaction.

● Designed ATS database via MS Excel/Access spreadsheets utilizing QuickBooks Payroll Intuit software.

● Architected RFP database, tracking business transactions and monitoring revenue-vs-risks forecasts and staffing/payroll metrics to determine company’s financial status. Walton Community Services (WCS), Inc Austell, GA 1/2010 – 11/2011 HR SERVICES MANAGER / CLINICAL RECRUITER (Fulltime - Onsite) Headed full cycle recruiting and multi-site management of nursing medical staff across five off-site group homes and healthcare facilities. Piloted comprehensive healthcare and workplace safety orientations and training programs for 100+ medical nurses. Verified credentials of new recruits and ensured employees maintained updated state accredited licensure. Conducted monthly and annual employee performance reviews; additionally, managing employee relations and resolving patient services issues. Processed AP/AR in accordance with GAAP and patient Medicaid/Medicare billing guidelines; and audited patient/employee charts weekly, reviewing compliance to federal standards. Processed nurses and physicians new hires via Healthcare ATS ClearCare, Workday Talent, Taleo Recruiting, SAP SuccessFactors Recruiting and ADP WorkForce Payroll systems.

● Facilitated integration and adoption of HEDIS, CAQH, NetSmart – myUnity®, Therap® Medical, and Home Trak® Healthcare CRM software systems ensuring smooth interface between new systems and MS Access/Excel patient data spreadsheets.

● Leveraged expertise in MS Excel/Access applications to design and institute employee/patient databases to improve records management practices in Care Manager Pro and ADP Workflow software systems.

● Designated Case Manager, overseeing CCSP and SOURCE programs and providing on-site support services to members of Adult Day Health (ADH) Center. Additional Professional Experience

Restaurant Manager Waffle House, Inc (2009 - 2010) Store Operations Manager Kmart Sears Holding Corp (2007 - 2009) Store Manager Dollar General Corp (2006 - 2007)

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HR Healthcare Services Manager / Clinical Recruiter Walton Community Services (2002-2006) Department Sales Manager Rich’s Federated Dept Stores – Closed for Business (1998 - 2002) Education

Master of Business Administration (MBA), Human Resource Management (3.52GPA) 12/2015 DeVry University / Keller Graduate School of Management Bachelor of Arts (BA), Fashion Merchandising & Marketing (3.75GPA) 8/1996 American InterContinental University (AIU)

Professional Development and Indeed Assessments Completed

● Verbal / Written Communication

● Recruiting & Management Fit

● Compensation & Benefits

● Tech Support / Business Skills

● Customer Service / Attention to Detail

● Management & Leadership Skills

Technical Software Proficiencies

WorkDay Talent / Management HCM HEDIS Healthcare Council for Affordable Quality Healthcare Solutions

(CAQH ProView) formerly Universal Providers NetSmart-myUnity Taleo Recruiting HRIS Ceridian Dayforce

& Payroll HCM ORACLE Cloud CRM ICSM Talent Acquisition KRONOS TimeKeeping Entry PeopleSoft Payroll & Employee HR & Employee Onboarding ADP Workforce Now Payroll BrightTree Healthcare

BaseCamp Healthcare Project Management QuickBooks Intuit Payroll EPIC EMR Healthcare VyperSoft Healthcare Therap Medical EMR CareManager Pro-Healthcare Certified Payroll Reporting (CPR) federal contractors construction compliance reporting and tracking LCP Tracker federal contractor construction compliance, reporting and tracking Elation Federal Systems SaaS-based labor and contract compliance management SkillSmart federal construction compliance, reporting and tracking EMARS Procurement Serv-U government document database State of Washington Labor & Industries (L&I) government portal State of California Direct & Indirect Remuneration (DIR) government portal. Administrative Technical and Training Proficiency

Sourcing/Acquisition Candidates via Tools: Google Boolean GitHub LinkedIn Recruiter Seat/Project Management Indeed CareerBuilder Monster Startwire ZipRecruiter Experteer Ladders LHH

GlassDoor.

MS Office Suite & 365 Office: Excel Databases, pivot Tables, V-Lookup and Z-Lookup functions.

Completed Healthcare Training Courses on insurance claims & risk management for non-profit organizations; as well as on-the-job training in ACA, EEOC & Affirmative Action forms (EEO-1 thru EEO- 4), FLSA, FMLA, ADA, HIPAA, and Workman Comp, Unemployment Claims & OSHA Training & Safety Compliance Practices.

Georgia Dept Health & Developmental Disability (DBHDD) Medical Services Documentation/Tracking & Health Risk Screening Tool (HRST) involving Patient Health.

ADP Healthcare Compliance Solutions Sys ACA Health Insurance IRS Reporting 1095-A/C & 1094-C.

Well-versed in Georgia local/state/federal employment practices to include processing Dept of Labor FMLA forms (WH-380 E -thru WH-385V), EEOC Report Filings, Unemployment Benefits, etc.

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