Customer Service Medical Scribe

Quynh Phuong Tran Pham

*** ******* **. ● Windcrest, TX 78239 ● 210-***-****● ************@*****.***

EDUCATION

Bachelor of Science in Biochemistry, St. Mary's University, San Antonio, TX May 2019

Cumulative GPA: 3.98, Major GPA: 3.90

SKILLS

Communication

Customer Service/Patient relations

Teamwork

Critical Thinking

Fast-learning

Organization

Multitasking

Understanding medical terminology

Working under pressure environment

Bilingual: English, Vietnamese

Microsoft Office (Word, Excel, Powerpoint)

WORK EXPERIENCE

Cashier, Baskin Robin, San Antonio, TX August 2014-August 2016

Customer Service – Greeting customers, taking orders and delivering products to customers

Cleaning and taking care of the shop

Cashier and Barista, Tea Time, TX January 2019-June 2019

Customer Service – Greeting customers, taking orders

Making drinks, preparing materials and toppings necessary for the shop every day

Cleaning and taking care of the shop

Personal Tutor, San Antonio, TX December 2018-June 2019

Subjects tutored: 9th grade Math, Literature, Science

Reviewing homework and tests/exam materials for student every day

Reviewing learning skills, giving study tips/strategies to improve student’s performance

Medical Scribe, ProScribe, TX August 2021-October 2022

Documenting medical information into patient’s medical health records

Charting real-time encounters between doctor/physical and patient, from the start of treatment until it ends

Writing referral letters and contacting specialists for doctors

Helping with the process of electronically prescribing medications

Following up with patient’s records and making sure patient get the results of medical tests on time

Assisting with administrative tasks like retrieving lab reports, setting up follow-up appointments and other duties to help increase an office’s productivity and efficiency

Salon Manager, Miracle Nails, TX October 2022-December 2022

Customer Service – Greeting customers, answering phone calls, checking customers in and checking out after every services, scheduling appointments for customers

Managing the nail system, setting up schedule for all nail technicians

Documenting and updating nail supplies to owner when needed

Reviewing, checking and documenting real-time cleaning for pedicure chairs every day

Taking care of the work place, always keeping the shop clean and following all FDA guidelines

Answering all concerns/questions related to nail services when owner is not available

VOLUNTEER EXPERIENCE

Vietnamese Martyrs Catholic Church, San Antonio, TX June 2010-July 2013

Teaching Vietnamese for children from 3 to 5 years old

Playing and taking care of children for 2-3 hours after mass time

Helping to set up, serve foods and clean up for church charities

Helping church to prepare for special events such as Mid-Autumn festival, Thanksgiving, Christmas, and Lunar New Year

Volunteering at camps or re-treat activities for The Vietnamese Eucharistic Youth Society group

Vamos Ya! – Divine Redeemer Presbyterian Church – Teen Night, San Antonio, TX Every Tuesdays, April-May 2019

Entertaining, taking care and playing basketball and other sports with children from 8-12 years old after school

Helping with distribution foods, cleaning up and selling products for children and their parents

Assisting small children on the playground

Teaching and tutoring children if needed

RESEARCH EXPERIENCE

Undergraduate Research Assistant, Department of Biology, St. Mary’s University August 2018- May 2019

Worked to identify the function of unknown protein 3DS8

Purified protein using affinity and ion chromatography techniques

Monitored purity using gel electrophoresis

Monitored function of 3DS8 through protein assays

Undergraduate Research Assistant, Department of Biological Sciences. St.Mary’s University August 2018-May 2019

Worked to study the effects of CARDS toxin on growth rates of epithelial cell lines, cervical cancer cells (HeLa) and alveolar cells (A549)

Prepared competent cells and designed primers to perform PCR

Isolated DNA using agarose gel

Induced PCR products with IPTG and purified using Ni-resin column

Monitored purified using SDS-PAGE

Monitored effects of CARDS toxin through cell culture (Counting-Cells assay) and Dojindo CCK-8 (Color assay)

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