SUMMARY

Forward-thinking Operations Specialist bringing 4 years' expertise in dispatching for Auto Rescue solutions and Grub Hub sector businesses. Critical thinker able to cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

SKILLS

Vigilant and watchful

Security procedures knowledge

Premises surveillance

First aid certified

Patrolling

Attention to detail

Reliability

Criminal law understanding

Customer service

Security Guard Certified

Ability to analyze reports

Experience in leadership

Program evaluation

Cross-functional communication

Human relations

Team building and leadership

Vendor relationships

Scheduling and calendar management

Motivational leadership style

Logistics activities and coordination

Schedule checking and oversight

Policies and procedures

Mentoring and training

Dispatcher monitoring

Knowledge TOW BOOK

Delegating work

Customer relationship management

Improving operations

Flexible schedule

HIPAA compliance

Phlebotomy

OSHA compliance

EXPERIENCE

Dispatcher

Lewisville, TX

Auto Rescue Solutions/ Aug 2015 to Current

Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Alerted customers of road and weather hazards in real time to accomplish. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Supervised driver dispatching, route planning and vehicle tracking for over several markets in the company.

Trained employees on accurate triaging and dispatching procedures while personally handling many daily calls.

Accurately and efficiently responded to over 100 daily requests. Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards. Provided dispatch support for roadside assistance calls. Managed daily delivery and work schedules to maximize coverage. Operations Specialist

Carrollton, TX

N

Brittney

Noble

469-***-****

Brittney19noble86@gm

ail.com

Lewisville, TX, 75067

Grubhub Inc./ Jul 2018 to Jul 2019

Completed various reports and analyzed each report to decide where improvements could be made.

Tracked outgoing and incoming money with GrubHub and assisted in quality control management duties.

Recommended process and systems improvements such as changes to daily operations. Created and updated spreadsheets detailing latest information regarding in coming and out going IC's.

Determined GrubHub objectives by observing consumers, collecting feedback surveys and then analyzing information.

Planned and executed successful corporate meetings, lunches and special events for groups of up to 20.

Worked with management team to improve workflows and eliminate unnecessary tasks. Security Officer

Farmers Branch, TX

Iidon/ Sep 2015 to Jul 2018

Patrolled site and surrounding areas every 90 minutes to protect facilities and travelers. Patrolled 100's of square foot premises to ensure safety of employees and visitors. Monitored 4 security cameras and fire, building and alarm systems. Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.

Inspected parking lot to verify vehicles were properly parked and displayed parking permits. Maintained safety by quickly responding to alarms and investigating disturbances. Checked passes and credentials of persons seeking to enter property and issued passes for guests.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.

Dispatcher

Dallas, TX

Silver Image Limo Service/ Aug 2014 to Aug 2015

Accurately and efficiently responded to over 30 daily requests. Answered customer requests with information about product availability. Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Evaluated operational records and made scheduling adjustments to maximize efficiency. Kept detailed and updated records of calls in physical and electronic databases. Managed daily delivery and work schedules to maximize coverage. Security Guard

Dallas, TX

Smith Security/ May 2011 to Oct 2013

Monitored and authorized entrance and departure of employees, visitors and other persons.

Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.

Triaged problems quickly and provided precise and clear information while working under minimum supervision.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Detected emergency situations using CCTV equipment, through keen listening and close observation to respond appropriately to alarms.

Warned persons of rule infractions or violations and evicted violators from premises. Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.

Patrolled protected facility every hour to look for suspicious activities. Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.

Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Monitored premises and recorded all activity in daily officer report for submission to shift supervisor at close of shift.

EDUCATION AND TRAINING

Medical Assistant

Everest College - Alhambra Feb 2012

Dallas, Tx

Some College (No Degree): Nursing

University Texas Arlington

Arlington, Tx

CERTIFICATIONS

Hippa certified

Osha certified

Unarmed guard card

CPR certified

Medical Assistant Certified

TABC + food Certified

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