CYNTHIA S. RUBIO

**** ********** ***. *** * San Diego, CA. 92115

619-***-**** advyrr@r.postjobfree.com

CAREER SUMMARY

I have 20 years of work experience and 15 years serving in a Managerial role that includes; Customer Relations, Emergency Management Dispatching, Marketing and Event Planning.

I’m passionate about helping people to their fullest capacity, I was kitchen coordinating Manager at Bakersfield Senior Center where I volunteered my time organizing fundraisers, and lead exercise activities that improved their mobility. I also conducted motivational speaking engagements that offered encouragement and coordinated outreach efforts where I trained Welfare to Work participants in Food Service. My career goal is to find employment that offers growth, opportunity and diversity. I am goal-oriented, and efficient in my job capabilities and performance. My professional manner, ethical workmanship, team player attitude and years of experience, would be an asset to your team.

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WORK EXPERIENCE

01/2012 to

03/2020

40 HRS. WKLY

AR/AP Manager and PBX Operator - American Answering Service Inc. Answered after hour calls, for a 24 hour call center, servicing the entire United States of America. Maintained virtual office and voice mail services for a variety of vendors, to include; the American Red Cross and emergency after hour calls for various Doctors, Phycologist and Lawyers Offices. Transcribed accurate messages in a timely manner and contacted required personnel when applicable. Provided vendors with a 24 hour call center, specializing in order entry, medical services, emergency dispatch, customer service and virtual office receptionist. Updated and utilized customer information via internal computerized systems and completed related paperwork as necessary. Handled inbound and outbound customer service and vendor calls in a professional manner. Responsible for Accounts Receivable and Accounts Payable transactions. Scheduled and prepared disbursements and obtained authorization of payments. Collected revenue by verifying transaction information, computing charges and refunds. Prepared and mailed invoices, identified delinquent accounts and insufficient payments as required.

12/2010 to

01/2012

40 HRS. WKLY

Lead Customer Service

Einstein Brothers Bagels

Responsible for the operations and personnel management of Einstein Brothers Bagels. Ensured sales targets were met continually. Maintained inventory and ordered stock as required. Took customers' orders and acted as cashier daily. Maintained customer satisfaction, resolved customer complaints, and addressed any questions or concerns they may have had. Adhered to health and safety codes and standards in food preparation areas. Supervised staff and maintained hygiene standards regularly. Arranged for repair and maintenance of equipment for the establishment.

12/2009 to

12/2010

40 HRS. WKLY

Security Dispatcher

Alliance Security and Eagle Security

Dispatched emergency calls. Maintained various facilities and premises security to prevent theft, violence, or infractions of rules daily. Thoroughly examined doors, windows, and gates to ensure proper functions regularly. Warned violators and explained various rules and regulations. Expelled persons engaging in suspicious or criminal activities. Monitored various alarms and reported any facility issues or concerns such as fire hazards or leaking water pipes. Requested emergency personnel for high risk situations. Worked with personnel and vendors to resolve discrepancies.

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12/2007 to

12/2009

40 HRS. WKLY

Reset Merchandiser Lead

CFA California

Traveled to store locations for resets and new store sets in assigned departments. Acted as team leader on store sets/resets at designated store locations, as required. Frequently read plan-o-gram (POG) materials and correctly place items on shelving or floor as directed by POG. Use d oral, written and technical communication skills to assist co-workers as needed. Performed frequent communications, written and verbal, via fax and emails. Submitted appropriate paperwork to management in a timely manner, such as expense reports, contractor sign-off forms and photos. Supported company policies and procedures to provide proper and effective service to all stores. Fostered the development of long term business relationships with stores. Priced products, assuring that proper prices were placed on merchandise. 05/2002 to

12/2007

40 HRS. WKLY

Kitchen Coordinator Manager

Bakersfield Senior Center

Coordinated and prepared food and beverages according to the needs of scheduled event(s) of the Senior Center. Purchased and stocked food items and supplies for Senior Center functions and daily meals. Prepared healthy and nutritious meals within budget and food needs for Bakersfield Seniors and the general public. Coordinated with Volunteer Team to facilitate coverage of food service needs. Assured items purchased were properly used and/or stored in a timely manner utilizing the resources provided. Assisted and r scheduled volunteers in the set-up, service, and clean-up of the kitchen to assure compliance with health regulations and needs of the Senior Center. Stayed informed of changing health codes and assured kitchen facilities and utilization, complies completely with current food service codes. Assured cleanliness, organization and maintenance of kitchen facilities including, but not limited to: Equipment, Refrigerators & freezers, Counters and sinks, Utensils & dishes and Pantries. Purchased and coordinated food orders from US food, JJ Hammond Meats, Polo’s Produce and Cap-k warehouse. Prepared, served and coordinated Breakfast Buffett and Lunch Service Monday – Friday at the Bakersfield Senior Center. Attended weekly staff meetings and monthly board meetings.

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SKILLS & ABILITIES

DOS, Windows, MSOffice, Outlook, Net Ox, Lotus1-2-3, Dbase, ADP, Management Plus, Peachtree, multi- line switchboard system, data entry, typing at 50 wpm, Alps, Bank Proof Operations, profit &loss, cash control and deposits, management and leadership. Audits, data collection, inventories, rebates, point-of purchase item placement, plan-o-gram maintenance, new store openings and remodels, in-store events and promotions, demos, resets and merchandising. Restaurant Management, Ability to analyze data and take appropriate action with minimal supervision, outstanding communication skills, capable of working under extreme pressure from internal and external customers, maintaining a high degree of diplomacy and tact.

CERTIFICATIONS AND EDUCATION

Save Serve Certification-Bakersfield Senior Center, 2010

Managing Human Resources-Bakersfield Senior Center, 2010

Maintaining Food Quality and Production- Bakersfield Senior Center, 2010

Kitchen and Equipment- Bakersfield Senior Center, 2011

Food Production Cost-Bakersfield Senior Center, 2011

High School Diploma-Fort Hamilton High School, 1987

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