Service Representative Customer
Resume:
Jennifer Daugherty
Customer Service/Sales experience!
Boise, ID 83704
***********************@***********.***
Work Experience
Exam Scheduler/ Customer Service
Idaho Division of Professional Licenses via Pro People Staffing - Boise, ID September 2022 to November 2022
Scheduled approved exams for HVAC, ELECTRICAL, PLUMBING, and Public Works. Proctored exam tutorial. Customer service on applications with the agency. House Cleaner
Self Owned Business - Boise, ID
June 2014 to August 2022
I have cleaned move out apartments and home rentals. I also clean homes on a weekly and monthly cleaning schedule.
Custodian/Janitor
Oliver Finley Academy of Cosmetology - Boise, ID
August 2020 to August 2021
Cleaned classrooms restrooms and common areas in cosmetology school. Customer service to clients staff students
Customer Service Representative
C3 customer contact channels - Twin Falls, ID
April 2010 to August 2011
Customer service representative in a call center for Humana prescription drug plans Medicare signing up of benefits
Education
Diploma
Jerome High School
Certificate in Real Estate
College of Southern Idaho
High school diploma or GED
Skills
• Microsoft Office
• Microsoft Office (5 years)
• Microsoft Excel (2 years)
• Customer Service (10+ years)
• Call Center
• Customer Support
• CSR
• Customer Care
• Phone Etiquette
• Excel
• Conflict Management
• Microsoft Outlook
• Time Management
• Administrative Experience
• English
• Accounting
• Multilingual
• Residential Cleaning
• Insurance Sales
• Cold Calling
• Telemarketing
• Upselling
• Cleaning Experience
• Laundry
• Cashiering
• Commercial Cleaning
• Food Preparation
• Cooking
• Childcare
• Babysitting
• Guest services
• Customer service
• Supervising experience
• Sanitation
• Typing
• Cleaning
Certifications and Licenses
driver's license
Assessments
Front Desk Agent (Hotel) — Expert
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Expert
Conscientiousness — Expert
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Customer Service — Highly Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Highly Proficient
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Reliability — Highly Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Reliability — Proficient
June 2019
Tendency to be dependable and come to work
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cleaner Fit — Highly Proficient
June 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Administrative Assistant/Receptionist — Highly Proficient September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Attention to Detail — Highly Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Front Desk Agent (Hotel) — Expert
August 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Night auditor (hotel) — Expert
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Basic maintenance and repair — Proficient
March 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Conscientiousness — Expert
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Jennifer M. Daugherty
2784 N Ash Park Ln
Boise, ID 83704
Phone: 208-***-****
***********@*****.***
Self-employed house cleaning 06/2014-current
House Cleaner. I cleaned residential homes. I supplied the cleaning supplies, the attention to detail, and a smile. Deep clean move outs and weekly/monthly cleans as well. Boise City/Ada County Housing Authority 03/2012-08/2013 Custodian. I cleaned common areas, restrooms, laundry rooms, and hallways in three high rise buildings. I dumped trash, replenished supplies in restrooms-sanitized restrooms, vacuumed, and dusted. Ordered supplies/Fleet driver.
C3 Customer Contact Channels 08/2010-05/2011
Customer service Representative; Sold Medicare Part D prescription plans in a call center environment. I utilized up-selling techniques/ensured customer satisfaction. Licensed insurance sales representative.
(Life and Health)
Hillcrest Retirement & Assisted Living 03/2007-08/2008 Housekeeper/Trainer: I cleaned Resident’s apartments, cleaned common areas, maintenance requests, and trained new employees. Apartment turn-overs (deep cleaning). CPR/First Aide Certified and Med. Pass Certified.
Citi Cards-Las Vegas 06/2004-12/2004
Customer Service/Sales: I worked in a credit card customer service call center. I updated contact information, filed dispute claims for unsubstantiated charges, and upsold products useful to the consumer.
Western Building Maintenance 05/2001-10/2003
Supervisor of an eight-member cleaning crew. Key holder/scheduling. Responsible of bringing new crew on/letting underperforming crew go.
Shilo Inn & Suites 10/2000-05/2001
Front Desk Agent/Auditor. I checked in/out guests, made reservations, cash/credit processing, and customer service to guests. Audited daily books, sat up continental breakfast, and was a part-time housekeeper/Laundry person.
Education
College Preparatory Diploma, Jerome High School
Real Estate Certificate and Insurance Certificate from College of Southern Idaho References
Lisa Steele 208-***-****
Liz Hudson 208-***-****
Bernard 208-***-****
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