Jennifer Daugherty

Customer Service/Sales experience!

Boise, ID 83704

advyrh@r.postjobfree.com

+1-208-***-****

Work Experience

Exam Scheduler/ Customer Service

Idaho Division of Professional Licenses via Pro People Staffing - Boise, ID September 2022 to November 2022

Scheduled approved exams for HVAC, ELECTRICAL, PLUMBING, and Public Works. Proctored exam tutorial. Customer service on applications with the agency. House Cleaner

Self Owned Business - Boise, ID

June 2014 to August 2022

I have cleaned move out apartments and home rentals. I also clean homes on a weekly and monthly cleaning schedule.

Custodian/Janitor

Oliver Finley Academy of Cosmetology - Boise, ID

August 2020 to August 2021

Cleaned classrooms restrooms and common areas in cosmetology school. Customer service to clients staff students

Customer Service Representative

C3 customer contact channels - Twin Falls, ID

April 2010 to August 2011

Customer service representative in a call center for Humana prescription drug plans Medicare signing up of benefits

Education

Diploma

Jerome High School

Certificate in Real Estate

College of Southern Idaho

High school diploma or GED

Skills

• Microsoft Office

• Microsoft Office (5 years)

• Microsoft Excel (2 years)

• Customer Service (10+ years)

• Call Center

• Customer Support

• CSR

• Customer Care

• Phone Etiquette

• Excel

• Conflict Management

• Microsoft Outlook

• Time Management

• Administrative Experience

• English

• Accounting

• Multilingual

• Residential Cleaning

• Insurance Sales

• Cold Calling

• Telemarketing

• Upselling

• Cleaning Experience

• Laundry

• Cashiering

• Commercial Cleaning

• Food Preparation

• Cooking

• Childcare

• Babysitting

• Guest services

• Customer service

• Supervising experience

• Sanitation

• Typing

• Cleaning

Certifications and Licenses

driver's license

Assessments

Front Desk Agent (Hotel) — Expert

October 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Expert

Conscientiousness — Expert

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Customer Service — Highly Proficient

November 2019

Identifying and resolving common customer issues.

Full results: Highly Proficient

Receptionist — Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Reliability — Highly Proficient

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Reliability — Proficient

June 2019

Tendency to be dependable and come to work

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Cleaner Fit — Highly Proficient

June 2020

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Administrative Assistant/Receptionist — Highly Proficient September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Attention to Detail — Highly Proficient

February 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Front Desk Agent (Hotel) — Expert

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Night auditor (hotel) — Expert

March 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Basic maintenance and repair — Proficient

March 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Conscientiousness — Expert

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

March 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Jennifer M. Daugherty

2784 N Ash Park Ln

Boise, ID 83704

Phone: 208-***-****

208-***-****

advyrh@r.postjobfree.com

Self-employed house cleaning 06/2014-current

House Cleaner. I cleaned residential homes. I supplied the cleaning supplies, the attention to detail, and a smile. Deep clean move outs and weekly/monthly cleans as well. Boise City/Ada County Housing Authority 03/2012-08/2013 Custodian. I cleaned common areas, restrooms, laundry rooms, and hallways in three high rise buildings. I dumped trash, replenished supplies in restrooms-sanitized restrooms, vacuumed, and dusted. Ordered supplies/Fleet driver.

C3 Customer Contact Channels 08/2010-05/2011

Customer service Representative; Sold Medicare Part D prescription plans in a call center environment. I utilized up-selling techniques/ensured customer satisfaction. Licensed insurance sales representative.

(Life and Health)

Hillcrest Retirement & Assisted Living 03/2007-08/2008 Housekeeper/Trainer: I cleaned Resident’s apartments, cleaned common areas, maintenance requests, and trained new employees. Apartment turn-overs (deep cleaning). CPR/First Aide Certified and Med. Pass Certified.

Citi Cards-Las Vegas 06/2004-12/2004

Customer Service/Sales: I worked in a credit card customer service call center. I updated contact information, filed dispute claims for unsubstantiated charges, and upsold products useful to the consumer.

Western Building Maintenance 05/2001-10/2003

Supervisor of an eight-member cleaning crew. Key holder/scheduling. Responsible of bringing new crew on/letting underperforming crew go.

Shilo Inn & Suites 10/2000-05/2001

Front Desk Agent/Auditor. I checked in/out guests, made reservations, cash/credit processing, and customer service to guests. Audited daily books, sat up continental breakfast, and was a part-time housekeeper/Laundry person.

Education

College Preparatory Diploma, Jerome High School

Real Estate Certificate and Insurance Certificate from College of Southern Idaho References

Lisa Steele 208-***-****

Liz Hudson 208-***-****

Bernard 208-***-****

Contact this candidate