Customer service
Resume:
Heather Gear
Lovington, IL *****
*******@*****.***
Summary
Detail-oriented Professional with Administrative and hiring Experience along with Strong customer service and communication skills.
Looking to embark on a new adventure that allows me to work in a team setting.
I have a background in everything from sales management and customer service to warehouse assembly and customer returns.
Work Experience
Customer Advocate
HCSC BCBS
Mattoon, IL.
March 2022 to August 2022.
Physicians call in and verify patients coverage for current and future procedures.
Knowledge of several different kinds of programs to find benefits.
Well-organized and experienced with Microsoft Word and Excel.
Office Assistant
Focus Workforce Management
Shelbyville, IL.
December 2020 to December 2021
Organized office, recruited new employees for GPI helped with all aspects of getting new employees hired into company.
All paperwork and hiring process.
Performed data entry for customer information
DC Warehouse Worker
IKEA warehouse
Minooka, IL.
April 2020 to November 2020
I drive an order picker in order to fulfill customers direct orders.
Adhere to performing duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues.
Lift all sizes of furniture and furnishings for office and home.
Took orders and packed items for customer deliveries
Loaded and unloaded merchandise
Organized materials
Manually inspected items
Worked in a Furnishing warehouse.
Knowledge of spreadsheet software and ability to use Excel and Word processing software.
Assistant Manager
Circle K
Channahon, IL.
June 2019 to January 2020
Did all managerial aspects including all paperwork, safe balancing, customer service dealing with
complaints and resolving them. Ordering from various companies and keeping inventory along with training and scheduling.
Managed store operations
Acted as customer service representative
Managed daily reports of transactions
Rearranged and detailed store merchandise according to company standards
Enforced company policies and procedures
Supervised associates and supervise associates and team members
Six months and entire time of leadership experience
Provided outstanding customer service and ensured guest satisfaction
Managed all operation duties, including balancing my own and anyone else’s drawers. also making sure that the safe and all contents balance
Drove sales through appealing visual displays
Generated and achieved quarterly sales quotas
Customer service at its best
Time management
Administrative duties
Provided outstanding customer service and ensured guest satisfaction
Customer Service
Macy’s warehouse
Minooka, IL.
June 2019 to October 2019
Dealt with matching inventory of parts to furniture needing those said parts. Then in customer returns department
Worked in parts department, was promoted to customer return verification department.
I had to verify customers complaints about damages done to furniture or figuring out if it was just a defect from company.
Took pictures and inspected the furniture in question.
Assisted in moving and placing furniture on warehouse shelves.
Also assisted in assembling and production of furniture
Education
Associate in Culinary, Joliet Junior College - Joliet, IL .June 2009 to September 2011.
High school diploma
Skills
Microsoft Office (5 years)
Retail (10+ years)
General pos systems, safe balancing (6 years)
Microsoft Word (6 years)
Marketing (2 years)
MS Office (3 years)
Excel (2 years)
Administrative Experience (7 years)
Customer Satisfaction (10+ years)
Time Management (10+ years)
Inventory Control (7 years)
Phone Etiquette (10+ years)
Management Experience (10+ years)
Training & Development (7 years)
General Office Skills (7 years)
Sales Experience (10+ years)
Scheduling (10+ years)
Basic Math (10+ years)
Computer Skills (10+ years)
Front Desk (7 years)
Interviewing (5 years)
Organizational Skills (10+ years)
Retail Sales (7 years)
Supervising Experience (5 years)
Upselling (10+ years)
Warehouse Experience (1 year)
Management
Sales
Microsoft Excel
Data Entry
Sales Management
English
Store Management Experience
Culinary Experience
Merchandising
Order Picker
Shipping & Receiving
Packaging
RF Scanner
Order Picking
Pallet Jack
Recruiting
Pricing
Guest Services
Administrative & Business Operations (8 years)
Typing
Windows
Warehouse distribution
Product demos
Human resources
Filing
Quality Assurance
Retail Management
Mentoring
Manufacturing
Payroll
Logistics
Conflict management
handling
Store management
Profit & loss
Account management
Business development
Clerical experience
Restaurant experience
Catering
Stocking
Negotiation
Outside sales
Food and beverage (2 years)
Coffee experience
Microsoft Outlook
Inside sales
Cold calling
Administrative and Business Operations (5 years)
Driving
Banking
Administrative experience (3 years)
Human resources (5 years)
Cooking
Leadership
Communication Skills
Project Management
Manufacturing (3 years)
Process improvement
Quality control
Purchasing
Cash handling
Customer service
ATS
SAP
Customer support
Inventory (5 years)
Customer Service (10+ years)
Cash Handling (10+ years)
Computer skills
Microsoft Word
Microsoft Access
Writing skills
Fraud
Time management
Kronos
Production planning
Data collection
Oracle
Bank Secrecy Act
Financial services
Google Docs
Presentation skills
Telecommunication
B2B sales
Office experience
Organizational skills
Analysis skills
Order fulfillment
Documentation review
CRM Software
QuickBooks
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