Customer Service Front End
Resume:
OLUSEGUN S. ILESANMI
NJ 08854
Email: ****************@*******.***
Summary:
I possess 30 years of broad based working experience as a relationship manager in diverse industry which has been acquired with reputable organizations.
Some of my past responsibilities have included Administrative, Relationship Management / Customer Service such as attending to customer enquiries, handling customer calls / resolving customer problems via Telephone and E-mail, managing and retaining existing customers and building new customer base.
I also have experience in Financial Report writing and documentation using Microsoft office suite.
I am detailed oriented, self-directed with strong independent problem solving skills. Energized with ability to work under pressure and possessing a strong collaborative team playing ethics.
I have the Ability to communicate effectively across stakeholders and willingness to learn new skills.
Skills
● MS Office (Word, Excel, Power Point)
● Office Management Practice
General Administrative Duties
● Good Research and analytical skills
● Customer service
● Financial Service
● Good Interpersonal and communication skills
● Managerial and leadership skills
Cash handling
Be thorough and pay attention to detail
Able to work well with others
Able to work on your own
Sensitivity and understanding
Flexible and open to change
Record keeping and data entering
Capable of multitasking
Experience
RCCG Domminon Light House- South Plainfield NJ 05/2009-till date
Church/office Administrator
Preparing, organizing and storing information in paper and digital form
Dealing with queries on the phone and by email
Greeting/welcoming members at reception.
Managing diaries, scheduling meetings and booking rooms for ministerial events
Arranging travel and accommodation for internal and guest ministers.
Arranging post and deliveries
Taking minutes at meetings
Typing up letters and reports
Updating computer records
Printing and photocopying
Ordering office/church supplies
Maintaining office systems
Liaising with suppliers and contractors
Liaising with staff in other departments, e.g. finance, Protocol, welfare etc
Working in an office.
Amazon Warehouse- Somerset NJ 09/2021-10/2022
Receive and put away inventory
Get customer orders ready and packed
Load boxes into trucks for shipment
Use scanners to read bar codes on products
View prompts on screens and follow the direction for some tasks
Troubleshoot problems
Ensure product meets quality requirements
Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet. Equipment training and certification are provided free of cost.
Mount bethel village- Warren NJ 05/2018 -11/2018
DSP-
Supervising and direct consumers on daily tasks.
Attended to enquires from families and other caregivers about consumers.
Transporting to appointments and activities.
Teaching and assisting them to learn independent living skills, self- confidence, respect and responsibility.
Effectively communicate and work with all levels of program staff and exercise sound judgment when interacting with the residents.
Record significant shift happenings/observations in daily log.
Distribute and document of all medications scheduled during the shift
Provide assistance with daily routine, i.e. hygiene, grooming, dressing, meal preparation, laundry and household chores
Understand and participate in developing and implementing individual treatment plan for each consumer.
.
Payless Inc. Piscataway, NJ 08/2014 - 01/2018
Customer service Manager / Supervisor
Resolved customer issues both in- person and on the phone by analyzing problems and suggested creative solutions, also attended to customer enquire both in store and on phone.
Supervised the cashiers, and the entire front end staff (this includes customer service desk, cart pushers Jewelry department) by co-coordinating their breaks and lunches, assigned tasks to associates to ensure smooth running of the front end.
Increased sales by giving appropriate discounts to customers on merchandize.
Audited the cash registers on daily basis to ensure balance between the reading amount and the actual cash.
Performed end of day closing of the store, collected all the cash sales for the entire store and preparing it for cash office staff to audit the next day. Ensured that the front end is clean and tidy ready for next day operation.
Parking system plus. Hackensack, NJ 06/2002 -05/2014
Manager
Administration and collection of parking fees for central municipal court in Hackensack NJ
Audit the cash register on daily basis to ensure balance between the reading amount and the actual cash received.
Attend to issues relating to parking tickets.
Ensured the office is well organized and ready for business.
Opening and closing of the office, preparing and presenting the end of day transaction reports.
Daily Cash deposits to the bank.
Account reconciliation of daily activities.
African International Bank Plc, Nigeria 03/1995 – 01/2000
Senior Banking Officer
Customer Relationship Management- Managed customer accounts, made courtesy calls to customers and informed them of Issues and benefits relating to their accounts. Handled customer complaints and resolved problems on phone, in-person and e- mails.
Prepared and processed loans which involve interviewing clients via telephone, e-mails and face to face, loan underwriting and made decisions on the loans within assigned mandate.
Made presentations of banking products to prospective customers, identified and sold products that met their banking needs.
Wrote and Presented Financial Report with the use of Microsoft Word, excel and used power point for monthly profit performance presentations.
Education:
Associate of Chattered Institute Of Bankers Lagos Nigeria.
Certifications
CPR Certified
Customer Orientation & Skills Workshop organized by SPDC
Relationship Management School- African International Bank Plc, Nigeria
Collection Management training by African International Bank Plc.
Certificate in Ministerial and leadership skills by RCCG.
Contact this candidate