Airport Operations Customer Service
Resume:
Eric Booher
Bachelor's Degree in Aviation Management
********.**@**.***
Professional Profile: Currently in my MBA program studying Airport Operations at Everglades University and graduated from Everglades University with my Bachelor of Science degree in Aviation Management.
• Dependable individual who enjoys challenges
• Continually sets goals and works to achieve goals
• Safety conscious for myself and my co-workers
• Hardworking, honest, and reliable
• Excellent in organizing and in time management
• Proficient at troubleshooting and problem-solving
• A clear understanding of the FARs in Part 91, 121, and 135 Operations
• Remote Pilot License, Part 107 Small Unmanned Aircraft System Education:
• March 2022 – Current Everglades University Orlando, FL o Master in Airport operations GPA 4.0
• May 2019 – March 2022 Everglades University Orlando, FL o Bachelor of Science Degree in Aviation/Aerospace Graduated with high honors GPA of 3.97
• 2003 – 2005 Spokane Community College Spokane, WA
• Applied Associate of Science in HVAC/R
Skills and Qualifications:
• Computer skills: Microsoft Office/Apple Programs
• Computer software in NexGen creates work orders and relays information to the technician
• Excellent in sales and customer service
• Office skills filing and keeping track of work orders and ordering parts
• Work well with other
• NCCCO Crane and Rigging Certification
Work Experience:
Feb. 2022-Current Wing Aviation Group Parts and Service Administrator Ocoee, FL Working in the parts department procuring and processing parts for our aircraft from Hawkers, Gulfstreams, Learjet, and Global Express. Also, help our billing department by notifying billing of the tail number those chargers belong to and our FedEx account and working well with others answering emails, Microsoft Software, Word, Excel, PowerPoint, CAMP, and Jet Insight.
Apr. 2018-Feb. 2022 Beyel Brothers Inc. Service Advisor Orlando, FL Moved into an office position for ordering parts and keeping track of maintenance for the cranes and trucks using a computer program called NexGen. Getting quotes and estimates from our dealers, ordering parts for the company, and organizing the parts department to run more smoothly by implementing new procedures. Operate the yard crane, Drive fuel to different job locations, Rigger, signal the crane operators, and drive A/C units to jobs. 11/2017-04/2018 Quintana Energy Services Oil Field Services Odessa, TX Drove heavy oil field equipment to and from locations as well as operated high-pressure water pumps; rebuilt Serva and SPM triplex pumps and replaced packing and wiper seals for the pumps 6/2017- 11/2017 John Burgstiner, Inc. Foundations/Pile Driving Bradenton, FL Working on foundation crew, rigging up, rigging down, pile driving, auger cast piling, operating friction crane, using an all-terrain hydraulic crane, driving heavy equipment to and from the job site. 4/2015-11/2016 Kinetic Solutions Drafter/Desktop Engineer Van Alstyne, TX I was a drafter in conduit layouts and drafting in the telecommunications industry. Import plats in Adobe PDF, convert to J-Peg, and then utilize CAD to base up a lot and design the conduit. Knowledge of Adobe, CAD, Excel, and other Microsoft software. Used Excel to estimate the time and materials necessary for Cable, T-1, or Fiber Optic hookups for clients throughout the United States. 8/2011-3/2014 Sanjel Corporation Oil Field Operator Fort Lupton, CO Drove heavy oil field equipment to and from locations and operated liquid nitrogen unit and high-pressure nitrogen & water pumps. Rebuilt Serva and SPM triplex pumps, repacked circulating pumps and replaced nitrogen boost pumps.
1/2010-5/2011 Trans-System, Inc. Over the Road Truck Driver Spokane, WA Drove over the road in the seven western states. Picked up from and delivered to customers throughout the covered area and focused on excellent customer service. 2/2008-10/2009 Sears Corp. Sales Anchorage, AK
Handled online sales and helped clients build coordinated wardrobes. I have been a pricing lead and managed my team. I have had excellent customer service through surveys that customers have completed. 5/2005-10/2007 Spenard Builders Supply Sales Anchorage, AK Acted as an information source to contractors and other customers and processed telephone inquiries, special orders, and COD orders. Stocked merchandise and effectively resolved customer problems. 4/2004-8/2004 Rusts Flying Service Customer service/scheduling Anchorage, AK Professionally answering phone calls and scheduling clients for a shuttle pick-up on their flightseeing and hunting trips. Rust's Flying Service operates under Part 135 operations at the Ted Stevens International Airport on Lake Hood and Spenard Lake. Using a two-way radio communication system on their ETA after picking up clients from their hunting and camping trips and returning from their flightseeing tour to schedule accordingly. Rust's Flying Service used Cessna, Beaver, and Otter Aircraft. Accomplishments: Made the Dean's list at Everglades University and graduated with high honors. Participated in the leader distinction program and student government offered through the school's student services department at Everglades University.
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