Data Entry Customer Service
Resume:
High School Diploma:
Maryvale High School
Phoenix, AZ
*************@*****.***
Glendale, AZ 85301
Skills
• Call Documentation
• Upbeat and Positive Personality
• Credit Card Payment Processing
• Data Entry
• Creative Problem Solving
Building Customer Trust and
Loyalty
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• Customer Service
Verbal and Written
Communication
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Calm and Professional Under
Pressure
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Responding to Difficult
Customers
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• Efficient and Detail-Oriented
• Understanding Customer Needs
• Issue and Complaint Resolution
• Multitasking and Prioritization
• Medical Charting
• Epic Systems
• Appointment Scheduling
• Taking Client Histories
• Problem-Solving
• Time Management
• Educating Patients
• Checking in Patients
• Insurance Authorizations
• HIPAA Compliance
Education And Training
To obtain a fulltime position offering challenge,accountability, and the opportunity for personal and professional growth. To be able to provide excellent communication, patient care, and clerical skills can be utilized to improve the quality of patient care.
Simon Med Imaging - Labeler
Phoenix, AZ
02/2018 - Current
Westside Urology - Surgery Scheduler
Phoenix, AZ
05/1989 - 08/2007
Bertha Blair
Summary
Experience
Completed paperwork and minor administrative tasks, to keep operations compliant and efficient.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Juggled multiple projects and tasks to ensure high quality and timely delivery. Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Improved operations by working with team members and customers to find workable solutions.
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• Exceeded customer satisfaction by finding creative solutions to problems. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Met and exceeded productivity targets by handling every interaction with top-notch customer service.
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Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
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Documented messages left by callers and delivered vital information to intended employees.
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Connected incoming calls quickly using multi-line telephone system to keep hold times under 5-7 seconds.
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Directed approximately 230 calls daily to correct departments for Simon Med industry company.
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• Completed connections between callers, departments and professionals. Communicated general company information to inquiring customers to project positive company image.
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Valley Radiologists - Receptionist
Phoenix, AZ
02/1978 - 05/1989
• Checked patient insurance and collected pre-authorizations from providers. Gathered current medical information and reviewed histories to gather details for surgeons.
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• Distributed treatment and procedural information to patients.
• Managed patient check-in and check-out procedures and processed payments.
• Scheduled follow-up appointments as designated by physician.
• Located scheduling barriers and implemented appropriate solutions. Booked surgeries according to physician volume and maintained prompt turnaround times.
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Collaborated and established strong working relationships with physicians, supervisors and colleagues.
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Conveyed information to patients about arrival times and preoperative procedures.
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Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
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Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
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Organized patient medical records and worked with insurance company representatives to obtain authorization.
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• Routed case confirmations and made schedule updates each day. Created and maintained accurate and confidential patient files according to regulatory mandates.
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Maintained office supplies inventory by checking stock and ordering new supplies.
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Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
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• Helped patients complete paperwork and explained processes and procedures.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Kept office spaces well-stocked with administrative and medical supplies.
• Communicated with patients to gather intake data and verify chart information.
• Updated patient financial information to promote accurate record keeping. Called patients to schedule appointments, consistently double-checking information and availability.
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Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
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• Prepared all referrals for patients
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day. Greeted and directed visitors to appropriate personnel and answered average of 70 calls daily.
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Answered phone calls, provided information to callers and connected callers to appropriate people.
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Handled payment processing and provided customers with receipts and proper bills and change.
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Greeted incoming patients and verified paperwork to manage smooth intake processes.
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• Managed customer complaints and rectified issues to complete satisfaction.
• Greeted visitors and verified reasons for visit and appointment information.
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