Customer Service Office Manager
Resume:
Judy McCaskill
Brandon, Manitoba R7A 6R5
advyqc@r.postjobfree.com
Skills
Excellent customer service – ability to perceive customer needs from various backgrounds.
Multitasker – can determine and take action to complete multiple demands in a timely manner.
Ability to present a calm and professional demeanor and operation even during peak periods or unforeseen incidents.
Team leader and player – ability to determine role and take the actions needed to get the job done.
Project planning – determine needed tasks and take action beforehand to ensure operations run smoothly.
Foresee operational and customer needs and take appropriate action.
Collaborator – work well with others to determine and complete goals and tasks.
Good attention to detail
Positive attitude even under extreme pressure.
Open and flexible – willing to change actions for business success.
Excellent listening skills – can sincerely listen to concerns and take action.
Reliable and accountable – willing to take responsibility.
Related Work Experience
Customer Service
Welcome and serve customers in a positive manner.
Responded and resolved customers concerns in a manner that is beneficial to the organization.
Created a professional and yet comfortable atmosphere especially at peak times.
Facility Maintenance
Carried out daily, weekly and seasonal maintenance tasks.
Diagnosed and maintained all computer systems and other facility equipment.
Monitored inventory and ordered supplies.
Facilitated monthly alarm checks.
Maintained repairs and remodelled facility.
Retail
Listen to customer needs and assist in choosing appropriate merchandise.
Stock shelves, repackage goods and help with merchandise displays.
Assist with inventory.
Create special orders as required.
Carried out opening and closing procedures. This includes balancing tills and carrying out bank deposits.
Supervision
Formatted employee schedules
Recruited and trained employees.
Motivated, coached and influenced employees.
Financial Management
Submitted monthly GST and PST reports.
Research and ordering supplies while streamlining costs.
Maintained and changed prices in a POS system.
Balanced and deposited monies.
Negotiated with suppliers optimized prices.
Event Management
Organized large community events.
Circulated and administered advertising and promotions.
Developed and implemented security plan.
Oversaw sub committees.
Motivated surrounding communities.
Influenced other businesses to network.
Documented events for future forecasts.
Health, Safety and Security
Worked with Health, Fire, Liquor and Lottery Inspectors to ensure all regulations are followed in a manner that meets operational needs.
Continually assessed and refined security operations and processes.
Positively worked with the RCMP and provincial inspectors.
Investigated incidents by employees or customers.
Followed WHMIS, safe food and handling procedures, and other government requirements related to maintenance and hospitality.
Marketing and Promotions
Circulated and administered advertising and promotions
Donated gift certificates and logo merchandise.
Launched website and Facebook pages.
Generated cell and internet service.
Clerical
Generated RRSP, cash and security receipts
Entered stock, bonds and mutual funds orders in a timely and accurate manner to the stock exchanges.
Opened all mail and advised manager of any imperative information.
Maintained and compiled confidential customer database.
Organized all paperwork including bills, permits, schedules and other tasks.
Typed memos, reports, letters and general correspondence.
Related Volunteer Experience
Originated the Sandy Lake Merchants Association Inc. (SLMA)
Secretary-Treasurer for SLMA and TOPS.
Managed and set up a cash bar at a curling bonspiel in Sandy Lake.
Planned community events. Fish Derby, Ducks Unlimited Golf Tournament, Westman Dreams for Kids fundraiser, Jail and Bail Night and Chase the Ace for Sandy Lake Pier and Dock floating structures.
Related Work and Volunteer History
Two Farm Kids – Cashier
Brandon, Manitoba
December 2020 – January 2022
Riding Mountain National Park - Visitor Services Attendant
Wasagaming, Manitoba
June – October 2019
Sandy Lake Hotel - Owner
August 2001 – January 2019
Sandy Lake, Manitoba
Operated and maintained the restaurant, beverage room, vendor, patio, and catering and renting hotel rooms or suites.
RBC Dominion Securities (formerly Richardson Greenshields)
November 1982 – March 2001
Brandon, Manitoba
Office Manager, Investment Advisor Assistant, Receptionist
Montreal Trust – Transfer Agent Dept.
September 1980 – September 1982
Winnipeg, Manitoba
References
Sandra Schwetz
Owner – The Boardwalk – Clear Lake Manitoba
advyqc@r.postjobfree.com or 204-***-****
Marlene Shewchuk
Past Owner – Sandy Lake Hardware – Sandy Lake, Manitoba
Marjorie Huculak
Past co-worker and co-volunteer – Onanole, Manitoba
advyqc@r.postjobfree.com or 204-***-****
Contact this candidate