Acquisition Recruiter Call Center

Martina Wright

904-***-**** cell & 904-***-**** alt.

***************@*****.***

mailto:***************@*****.***

https://www.linkedin.com/in/martinawright/

PROFESSIONAL SUMMARY

Human Resources Professional with over ten (10) years’ experience in: Recruiting/Staffing (non-exempt/exempt) level positions for large organizations. Experience working in a high-volume environment focusing on the goals and mission of the company along with the right fit for the organization. Self-motivated; able to set priorities to achieve immediate and long-term goals and meet operational deadlines. I am a resourceful, organized team player able to provide business partnerships while utilizing my HR background knowledge to support the company and employees. Known for being ethical, approachable with a focus on the big picture. Strong hands-on approach and can manage diverse projects simultaneously along with excellent communication skills.

SKILLS AND ABILITIES

●Talent Acquisition

●Process Improvement

●Negotiations

●Training & Development

●Global & Nationwide Recruiting

●Policy Development

●Social Media

●Employment Laws

●High Volume

●OFCCP

●Call Center, Medical, Finance, IT, etc.

●Vendor/Client Relationship Building

●ATS & HRIS

●EEOC & ADA

EMPLOYMENT_HISTORY

8/21 – Present FIS (Fidelity) (contractor) Jacksonville, FL

Corporate Recruiter

Lead new requisition meetings with hiring managers supporting searches across North America with a focus on IT, Marketing, Product Management, Finance, Legal, Client Relations/Account Management and other types of openings within FIS

Conducted full cycle recruiting for the company’s open positions: conducted in-depth requisition launch meetings, advertised, recruited, screened, interviewed, and assessed candidates to ensure that only qualified and interested candidates were presented to the hiring managers

Guided hiring managers thru the interview, selection, reference, and offer stages

Managed candidate experience including positioning the opportunity and company, conducting phone screens, coordinated interview schedules, summarized feedback, made hiring recommendations, and managed the offer process

Successfully tracked the progress on requisitions and candidates within Workday

Maintained a focus on the marketplace and communicated market intelligence as appropriate

Managed special projects as needed to improve the overall functionality of the Recruiting Organization

Protected the company’s proprietary and confidential information

Performed other duties as assigned

4/20 – 3/21 Hueman People Solutions Jacksonville, FL

Talent Acquisition Recruiter - RPO Remote – Howard University Hospital, WA, DC

Supports the RPO objectives by recruiting and continuously sourcing to place candidates in open positions

Responsible for the full lifecycle recruiting for exempt/non-exempt positions

Screens resumes and conducts interviews with prospective applicants via telephone to ensure they meet position specific requirements

Reviews and completes all required pre-employment paperwork

Maintain high ethical standards and confidentiality

Ensure individual recruitment goals and metrics are consistently met

Verifies, updates, and processes information in various computer systems i.e., Skill Survey, HireRight, and SignRequest. Applicant Tracking Systems: WorkDay, and BrightMove.

Make sure individual recruitment goals align with the client’s expectations and existing Service Level Agreements (SLAs)

Maintain and grow relationships with the hiring managers and appropriate leaders in the partnership

Participate in account-level process improvements meetings and strategy sessions

Coordinate with the marketing team, develop marketing strategies and monitor activities and results for the jobs I am responsible for

Proactively communicate with hiring managers about positions

Complete weekly reporting for partnership clients as required

4/2019 – 3/2020 Hueman People Solutions Jacksonville, FL

Talent Acquisition Recruiter - RPO Remote – Meadville Medical Center, Meadville, PA

Responsible for the full lifecycle recruiting for permanent exempt/non-exempt positions

Strong commitment to client/candidate service (e.g., responsive to emails, phone calls, proactive in providing feedback and maintaining communications with candidates and client)

Conducted external searches through strategic sourcing (networking, cold calling, etc.)

Utilized online social and professional networking sites to connect with potential candidates

Ability to multi-task handle numerous client job openings at one time with a strong sense of urgency

Proficient in the use of the internet and social media for research purposes

Developed and executed sourcing methodologies to include market mapping, recruitment strategies and Boolean searches

Entered and maintained candidate information into applicant tracking system daily via the WorkDay ATS

12/2017 – 4/2019 Hueman People Solutions Jacksonville, FL

Talent Acquisition Recruiter - RPO Remote – Baptist Health Kentucky, Louisville, KY

Effectively managed the full recruiting lifecycle for permanent exempt and non-exempt positions

Positively represented client opportunities and employment brand

Coordinated with marketing team and assisted with social media recruiting efforts using tools such as Indeed, Facebook, LinkedIn, and Twitter

Ensured candidates were moved through the recruitment process within the WorkDay ATS.

Performed candidate phone screens and scheduled hiring managers interviews

Ability to build relationships internally and externally with candidates and hiring managers

Client Relationship Management - Conduct interactions with clients in a timely manner, professional, and responsive manner

Followed agreed client recruitment process for recruitment delivery

Identified and submitted qualified candidates to Client Hiring Managers based on the provided job description.

Acquired a thorough understanding of job requisition/description for required competencies, skills, knowledge required of successful applicants

Provided regular updates to Hiring Managers regarding candidate status

4/2015-11/2016 Acosta Sales & Marketing (contractor) Jacksonville, FL

Corporate Recruiter

●Managed full cycle nationwide recruiting functions for assigned requisitions nationwide such as VP’s, Directors, Field Account Managers, Sales Reps, Bid Coordinators, Distributor Account Managers, etc. via iCIMS (ATS)

●Responsible for posting, sourcing, screening, interviewing, recommending, coordinating/managing the interview and selection process with the appropriate hiring manager

●Worked in a fast-paced environment with multiple, simultaneous priorities with many needing immediate attention

●Managed the expectations of hiring managers, candidates, and created a smooth on-boarding process

●Participated in recruiting activities as needed, including college relations, career fairs, cold calling, web sourcing, networking, etc. as needed to fill positions

●Consulted with client’s hiring managers to thoroughly understand the client's needs

●Created sourcing strategies and leveraging resources to recruit quality candidates through online social networking, job boards, community involvement, professional networking, and local media resources

●Interviewed and assessed candidates’ qualifications through a combination of behavioral interviews and competency-based evaluations

1/2014-11/2014 Visual Solutions Inc. Jacksonville, FL

HR Recruiting Manager

●Supervised HR staff as well as full cycle recruiting daily

●Advised management on appropriate resolution of employee relations issues

●Represented organization at personnel-related hearings and investigations

●Planned and conducted new employee orientation to foster positive attitude toward Company goals

●Consulted legal counsel to ensure that policies complied with federal and state law

●Ensured legal compliance by monitoring and implementing applicable human resource federal and state required laws

●Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies i.e., SHRM

●Developed and maintain a solid pipeline of potential candidates through networking, social media, and referrals

●Followed HR laws, policies, and procedures to insure our employees, company and clients were protected

●Strong since of urgency, leadership, and great attention to detail

1/2013– 1/2014 Visual Solutions, Inc. Jacksonville, FL

HR Generalist

●HR Generalist directly responsible for the full life-cycle staffing/recruiting for exempt/non- exempt level positions i.e., IT, Sales Reps, RN’s, HR, Call Center, Finance, Payroll, etc.

●Developed strategies to promote the recruitment, retention and recognition of excellence when seeking talented individuals to fill open positions.

●Ability to work in a high volume and evolving environment

●Ability to voice creative solutions to recruitment efforts

●Prepared contracts and negotiated salaries

●Presented candidates to clients, coordinated interviews, and extended employment offers.

●Compiled information for new hire files, and enter candidate and new hire data into HRIS systems

●Conducted Orientation

●Handled terminations, and provided feedback to employees from our client

●Completed, verified, and audited I-9 forms processed via E-verify

●Posted job vacancies to the company website as well as other job boards i.e., Bullhorn, Monster, Career Builder, Dice, Craig’s List, The Ladders etc. and managed the process

●Ensured compliance in the areas of ADA, Wage and Hour, Misconduct, and Worker’s Compensation laws

●Served as the point of contact Administrator (payroll, time keeping and benefits)

●Prepared and managed all employee records, applications, background checks, new hire information, Worker’s Compensation, disciplinary reports/actions, and termination documentation

●Worked with legal counsel in matters regarding employment and risk management

4/2012-12/2012 Visual Solutions, Inc. (First Coast Service Options, Inc.) Jacksonville, FL

Recruiter/Staffing Consultant

●Staffed/Recruited for Exempt/Non-Exempt Level Positions i.e., IT, Auditors, Medical Review Nurses, Clerical, Call Center, Credentialing Specialist, Finance, Payroll, etc.

●Proven track record leading high-performance, high-volume recruitment

●Conducted the full life cycle of a job requisition, including job specifications, planning with hiring manager, sourcing, screening, interviewing, job offer, and on-boarding

●Meant with senior management/supervisors on the strategic direction and needs of their departments

●Negotiated salaries, extended job offers on behalf of the company and processed on boarding paperwork

●Exercised professional judgment to refer only top candidates/best matches to managers for interviews and consideration

●Consulted with and coached managers regarding job functions, competitive wages, and candidate profiles

●Educated hiring managers and employees on the interpretation of HR policies and procedures

●Updated reports showing recruitment data and metrics

●Managed the Contingent Resource Staffing process/Vendor Management Overseer of nine (9) Staffing Agencies at one given time

●Coordinated with managers and outside Staffing Agencies to fill Open Contingent Resource Request

●Coordinated recruiting projects

11/2009-10/2011 Citi Bank Jacksonville, FL

Collector II

Located and notified customers of delinquent accounts by telephone to solicit payment.

Advised customers of necessary actions and strategies for debt repayment

Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of their credit contracts

Located and monitored overdue accounts using a variety of automated systems

Advised customers regarding problems with their accounts

Recorded information about financial status of customers and status of collection efforts

06/2008-12/2008 First Coast Service Options (subsidiary of BCBS) (contractor)

Recruiter

Managed candidate activity in company’s applicant tracking system

Partnered with managers to understand the employment needs of their department

Utilized several job Boards to post new positions and source new candidates (Monster, Career Builder, Craigs List, and some specialized field job boards/data bases)

Assisted departments with scheduling interviews and retrieving feedback from hiring managers

Coordinated Assessments/Testing via third party company

Involved in the Company’s Employee Referral Program process

Conducted New Hire Orientation

Highly ethical and discreet with the ability to maintain confidentiality

01/2007-12/2007 Blue Cross Blue Shield of Florida (contractor) Jacksonville, FL

Recruiter

Effectively sourced resumes to find the best qualified candidates to fill open positions

Processed New-Hire Paperwork in high volume environment with short time frame restraints

Conducted phone screens and made recommendations

Collaborated with hiring managers to place the best qualified candidates to fill open positions

Managed the Criminal Background Check process via third party company to include verifications of employment, and reference checks

Ability to work under pressure in a fast-pace, time-sensitive environment, with shifting priorities and multiple deadlines

Trained new recruiting coordinators and contract recruiters that joined the team on the company’s process

9/2000-7/2006 Baptist Medical Center Jacksonville, FL

Human Resources Associate/Unemployment Specialist

Sourced resumes, and interviewed candidates for: clerical, food service, security, transportation and housekeeping positions

Attended Job Fairs and spoke to potential candidates concerning open positions and the application process

Administered testing, and personality assessments

Reduced the company’s unemployment rate for Baptist Health System 60% by developing a

Training Manual, and training managers on the company’s process, policies, and procedures

Responded to all Unemployment Claim Forms and represented the organization at the Unemployment Hearings

Processed background investigations, verification of employment, and drug screenings

Reduced the new hire process time by 20% through process improvement efforts

UTILIZED SYSTEMS

●Bullhorn

●BrightMove

●Workday

●Sales Force

●ICIMS

●TextRecruit

●PeopleSoft

●AS400

●Vurv/Recruitmax

●SharePoint

●ADP

●Virtual Edge

●Choice Point

●E-Verify

●Taleo

●Kronos

●Citrix

●RUMBA

EDUCATION

High School Diploma - Obtained

Florida State College Jacksonville Major: Accounting

Member: SHRM

PHR – In the Process

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