Customer Service
Resume:
Lori Wohler Emerick
Hillsboro, OR 97124
****.*************@*****.***
Objective: This would be whatever position or sector you’re applying for…
Summary of Qualifications
Over 20 years of customer service experience working in the commercial banking industry
Extensive experience with cash handling, balancing tills, 10 key and excellent phone and customer service skills
Excellent Phone and 10 key skills
Proficient in Microsoft Office Suite including Word, Excel, Outlook, Power Point and Notebook
Experience creating and managing payroll, invoicing and account programs using QuickBooks
The ability to prioritize, multitask, problem solve and work effectively with diverse groups of people
The ability to work independently with minimal supervision and the ability to work as part of an integrated team
Relevant Work Experience
Wells Fargo Sacramento, CA 9/2000-7/2018
Wells Fargo Tualatin, OR 3/2018-7/2022
Teller
Cash handling and balancing experience, customer service and authority overrides
Responsible for the ATM/night drop and balancing the vault
Trained on running transactions using he front and back counter system
The ability to accurately balance currency, coin and check transactions and ordering and maintaining supply of cash for all daily requirements
Experience promoting, marketing and selling products and services including traveler’s checks, savings bonds, money orders or cashier checks
Experience supervision and training tellers, handling teller overrides and resolving customer services problems
Assisted the Customer Service Manager with generating the daily reports and calls
Opened new accounts that included checking, savings and CDs
Experience in processing all customer transactions including check cashing, deposits, withdrawals and payments
The ability to accurately cash balance currency, coin and checks daily
Experience ordering and maintaining supply of cash for all daily requirements
Vault Teller
Responsible for all daily branch, vault and teller balancing and for weekly currency ordering via automated phone
Responsible for counting, verifying and posting armored car currency orders
Assist tellers to identify and resolve transaction discrepancies when credits and debits out of balance
Assists other branch tellers and authorize all unique transactions and resolve discrepancies
Contact this candidate