Kimberly Keenan

650-***-****

advyno@r.postjobfree.com

OBJECTIVE

To obtain a challenging and responsible position in Software Support / Customer Support, where an individual with practical experience and excellent customer service skills will be valued.

EMPLOYMENT HISTORY

6/20-10/22 Onsite Manager / Baco Realty Company; San Ramon; California

Professionally managed a self-storage facility in accordance with company standards. Duties include; Rental Agreement; collected rent payments made thru the mail and over the phone as well as automatic payments each month; invoices; bank deposits; phone calls from potential renters, customers and vendors; property tours; 100% on all my shops; properly documented all leads and followed up in a timely manner; safety and building code compliance; morning reports; reply to all emails promptly; managed delinquent tenant process; maintained accurate records for each renter; enforced rules and regulations; marketing door to door, mail and phone calls; review the physical condition of the facility to ensure cleanliness; address repairs and recommend upgrades; Excel; Word; Outlook; Microsoft Windows; Sitelink.

9/19–6/20 Property Manager Assistant / NPM Staffing; San Jose; California

Helped manage several properties. Duties include; lease contracts; vendors; market survey; deposit and rent collection; maintenance requests; budgeting; turnovers; advertising; notices; Move-in/move-out process; review all rental applications and financial records for approval; property tours; bank deposits; scheduled apartment viewings; prepared paperwork for evictions; resident retention and In depth knowledge of Fair Housing Laws; knowledge of all major property management software; Appfolio, RealPage and Yardi.

2/16-12/18 Onsite Property Manager / 180 Buckingham; Redwood City; California

Professionally managed a 48 unit apartment building. Duties include; lease contracts; vendors; market survey; lease -up; deposit and rent collection; safety and building code compliance; maintenance requests; budgeting; turnovers; advertising; notices; AppFolio; Move-in/move-out process; reviewed all rental applications and financial records for approval; property tours; bank deposits; scheduled apartment viewings; signed apartment leases; prepared paperwork for evictions; resident retention and in depth knowledge of Fair Housing Laws.

8/14-2/16 Leasing Specialist / Renoir Staffing; San Jose; California

Responsible for telephone and sales inquiries; lease agreements; renewals; marketing apartment; resident retention; vendors; deliveries; maintenance requests; property tours; office projects; notices; Yardi; market surveys; email and phone responses to prospective residents. In depth knowledge of Fair Housing Laws.

8/13-10/14 Hardware/Customer Support / Ranstad; Mt. View; California

Provide professional hardware and customer service support for Google play in a call center environment; Assist users and Tier 1 agents with technical issues with Nexus devices through email, chat and phone support; Salesforce and cloud computing; refunds; RMA; shipping and warranty services.

4/12-12/12 Retention Specialist; 8x8 INC. / West Valley Staffing; Sunnyvale; California

Support all 8x8 VOIP products & services including Virtual Office; Virtual Office Pro; Contactual Contact Center; Salesforce; Virtual and SIP Trunking and central hosting; Manage cases and sub-cases ensuring timely and high quality communication with customers and resolution of customer’s issues.

3/11-3/12 CSR/Software Support / Xtime Software Inc.; Redwood City; California

Assist users with SaaS product through email, chat and phone support; Generate utilization reports; Tracked, Maintained and documented accurate, up-to-date information regarding customer interactions in Salesforce.com; HTML; Javascript; Presented status updates on an on-going basis to management.

8/08-5/10 Technical Support; EPC Computer Services; Belmont; California

Provided technical and network problem resolution to end-users; Microsoft suit; Access, support and manage devices with remote access software.

5/05-6/08 Facility Manager/ Culligan Management company; San Mateo; California

Provided outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Maintained all required tenant documentation in a neat and orderly manner; handle delinquencies through calling and letters on a scheduled basis including sending out monthly invoices. Maintained a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.

12/03-12/04 Assistant Manager/Leasing Agent / Alliance Residential; San Mateo

Helped manage 80 unit apartment complex. Responsible for telephone and sales inquiries; lease

agreements ; renewals; maintained a professional appearance and attitude at all times; manage preparation of all tenant correspondence, including late payment notices; Produces monthly tenant delinquency reports; help prepare annual budgets; ensure all rent is collected as due and all data is entered correctly into AMSI/Yardi software; 100% on shops.

1/02-12/03 Property Manager / Bayview Apartments; San Mateo

Managed a 50 unit apartment complex; move-in, move-out and other leasing data is entered correctly; renewal program and works to maximize tenant renewals; hire, train and develop on-site employees according to company policy and procedure.

1/00-12/01 Senior Helpdesk Administrator / Key3media; San Mateo; California

Support internal users in a helpdesk environment. VPN, Outlook, Notebook, Excel, Windows 2000, troubleshoot for both hardware and software. Developed, tracked, and updated helpdesk call tickets in Remedy software.

2/99-1/00 IT Support Analyst / UCSF-Stanford HealthCare; San Francisco; California

Supported 1500 users from both campuses, troubleshoot for both hardware and software, Ghost, Novel, Outlook, onsite setup of equipment, printers. Developed, tracked, and updated helpdesk call tickets in Remedy software.

EDUCATION: ASSOCIATE OF ARTS, Heald College School of Business Technology, San Francisco, (1998)

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