Agile Coach Project Manager

Hugh Hung Tran

Boston, MA ***** 617-***-**** ***********@*****.*** https://www.linkedin.com/in/HughTran1

DIGITAL TRANSFORMATION CONSULTANT

Expert in Enterprise Process Engineering and Digital Transformation with extensive experience implementing large-scale solutions. A skilled collaborator and organizational leader with expertise in process development, inter-organizational collaboration, and product management.

CORE COMPETENCIES

Agile Transformation Enterprise Tooling Process Re-engineering Metrics and OKRs Implementation Change Management Training and Development Digital Transformation Product Management

PROFESSIONAL EXPERIENCE

Wells Fargo, Boston, MA (via Matrixres) 2022 – present

Enterprise Agile Transformation Consultant

Architected and led an end-to-end Project to Product Transformation across the enterprise, driving a customer centric organization with laser focus on efficiency, quality, speed, and customer centricity.

Implemented an Enterprise Product Operation Model to boost customer centricity and delivery efficiency.

Implemented an enterprise intake and dependency management to improve collaboration and delivery fluidity across multiple product and platform organizations.

Developed transformation maturity model and dashboard to track key transformation progress and outcomes.

Provide coaching and consultation to executives, product managers, and technical leaders.

Bank of America, Boston, MA 2017 – 2021

Enterprise Digital Transformation Leader

Architected and led an end-to-end Agile Transformation throughout a multi-LOB business (100,000+ employees, 2,000+ teams), resulting in a multi-fold increase in productivity, quality improvement, and stakeholder satisfaction index.

Led a team of more than 200 Agile coaches and process improvement specialists to drive digital transformation across several business lines.

Led the enterprise transformation, resulting in significant improvements in four important organizational areas: people, process, technology, and structure.

Collaborated with and mentored top executives from throughout the organization (14 states and 8 countries) to promote a worldwide customer-centric attitude and agile culture.

Developed a strategic roadmap and managed organizational change across Operations and Technology, leveraging change management theories such as ADKAR, Kotter, and McKinsey 7S.

Developed and delivered enterprise training programs for 100,000+ engineers, product owners, and executives in agile framework, adaptive mindset, contemporary engineering, compliance, and enterprise tooling to foster

cultural awareness and maturation.

Worked with LOB leaders and HR executives to restructure the organizational structure to improve role clarity, associate career mobility, and effectiveness in the new agile environment.

Accelerate and enhance agile maturity through internal organizational wide conferences including internal and external industry thought leaders.

Tata Consultancy Services, New York, NY 2016 – 2017

Principal consultant

Structured and redesign the Global Consulting Practices to expand on Agile Transformation competency by 50%.

Developed and delivered industry-based Agile consulting offerings.

Delivered presale Transformation Roadmap and target Operation Model proposal to prospective clients.

Contributed to a 50% increase in sales through presales activities connected to Agile transformation, such as proposal preparation.

JPMorgan Chase, New York, NY (via TCS) 2016 – 2017

Enterprise Agile Coach

Collaborated with the Chief Development Office to drive divisional Agile transformation.

Created and delivered training curriculums for the Scrum team, PO, Management, and Stakeholders.

Developed and implemented an Agile Maturity Model for the Division.

Evaluated and improved agile team agility and maturity.

Advanced the gathering of measurements and their application in decision making.

Developed coaching programs based on maturity evaluations and findings.

Worked with Tribe leadership and individual Squad teams to identify areas for improvement in Agile performance.

Provided training and tools to agile teams to help them develop a growth and continuous improvement mindset.

Fidelity Investment Corporation, Boston, MA (via Ettains group) 2016 – 2016

Enterprise Agile Coach

Coached/mentored executives, product managers, and agile leaders in the servant leadership mentality, concepts, behaviors, and values required to effectively lead the transitioning to a Business Agility.

Initiated change and continuous improvement to boost team efficiency and the quality of all software engineering outputs, while also supporting unified development strategies that include DevOps, QA, Architecture, and UX, as well as a customer-driven agile development approach.

Maintained and published Agile best practices in a centralized repository.

Developed and executed a formalized and applied agile team preparedness and onboarding procedure.

Developed an Agile adoption plan for the short, medium, and long term.

Provided agile teams with hands-on training and coaching in lean and Agile frameworks such as Scrum and Kanban.

Challenged current procedures and facilitated improvement techniques, introducing a philosophy of continuous improvement and Minimum Viable Product to the Squad's work.

Assisted the Squad and Tribe in managing stakeholders, articulating roadblocks, and developing remedies.

State Street Corporation, Boston, MA 2007 – 2016

Program Manager / Portfolio Agile Coach

Developed a large-scale Agile transformation strategy.

Advancing the Agile maturity of several large-scale initiatives at various phases of the transformation process.

Created an Enterprise Agile Playbook and a Modern Engineering Playbook.

Facilitated the Organization's new working methods.

Demonstrated actions that aid the organization's transition to a new way of functioning.

Assessed senior executives' willingness to embrace agile working practices.

Created a culture that values ongoing learning and development, openness, and empowerment.

Other roles held prior to 2007:

Change Management

Program Management

Technical Project Manager

Software Architect

Software Developer

EDUCATION

Master of Science (MIS), Computer Information System, Boston University

Bachelor of Science (BS Eng.), Mechanical Engineering, Boston University

CERTIFICATION

SAFe Scaled Agile Framework - SAFe SPC5 and SAFe RTE

Luma Institute of Human Centered Design Thinking – Certified Practitioner

ISC2 - Certified Information System Security Professional (CISSP)

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