Administrative Assistant Service Representative

Professional Summary

Skills

Work History

DIANE VIGIL

**** ******** ******., **** ***, WINNETKA, CA 91306 818-***-**** ************@*****.*** Resourceful self-starter with over 10 years of expertise working as a Administrative Assistant for Various organizations. Determined and experienced in variety of skills. I am meticulous a nd I am excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Customer Service, Finance and Legal. Verbal and written communications

Knowledgeable in Microsoft Office, Adobe

Photoshop, Adobe Reader, Calyx Software,

QuickBooks, Peachtree, Tax Software,

Quicken

Customer service

Legal citation

Case analysis

Proofreading

Legal/non-legal research

Processing court documents

Answering phones

Active listener

Administrative skills

MS Office

Customer Service Representative 11/2018 to 12/2018 Apple One Temp Agency C/o Planet Art – Calabasas,, CA Answered average of 40 calls per day, addressing customer inquiries, solving problems and providing new product information.

Recommended products and services aligned with customers' needs and preferences. Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge. Received multiple positive reviews which acknowledged dedication to excellent customer service.

Worked with little or no supervision.

Partner 10/2012 to 08/2018

Alpha Roadside Assistance – Canoga Park, CA

Provided outstanding service to all individuals, promoting Education

effective and lasting business relationships.

Worked customer Service by taking a heavy amount of incoming calls in a dispatch center. Worked closely with Insurance Agencies.

Our company was number 1 for two straight years for excellent customer service. Legal Assistant 06/2009 to 09/2012

The Law Offices Of William Vogel – Van Nuys, California Met with clients to update them on progress of cases. Scheduled appointments, court appearances and depositions. Performed word processing and editing of documents. Handled the scheduling for the office and made notes for deadlines, motions and other important dates.

Filed all pleadings with the court clerk.

Performed administrative tasks, including revising and finalizing letters, briefs and memos. Researched statutes, decisions, legal articles and codes. Computer Technician 07/2008 to 06/2009

State Of California – Los Angeles, California

Directed onsite training for business users to maximize productivity. Used diagnostic tools to identify hardware failures and replace components that were not functioning.

Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues.

Computer Technician 11/2003 to 06/2008

Green bear Technology – Burbank, California

Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues.

Linked computers to the network and to peripheral equipment, including printers and scanners. Used diagnostic tools to identify hardware failures and replace components that were not functioning.

Administrative Assistant 12/2000 to 10/2004

Pride Funding – Northridge, California

Assumed general clerical tasks independently as well as under guidance. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Certifications

Bachelor of Arts: Criminal Justice 2009

ITT - Sylmar, Ca

Computer Technology 2002

EdNet Career Institute - Woodland Hills, CA

Computer Technology 2005

C Tech - Los Angeles, Ca

Microsoft Certified Systems Engineer

Microsoft Certified Professional

C-Tech Fiber optics Specialist

C Tech Telephone Installer

CompTIA A+ Repair Technician

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