Service Representative Call Center
Resume:
JAQUAN
MITCHELL
J
M Glendale, AZ *****,
*********@******.***
PROFESSIONAL SUMMARY
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support team and help business succeed. Offers strong quick and sharp thinking abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
SKILLS
• Merchandising • Professional Appearance • Report Observations
• Management • Special Projects • Rotate Stock
EXPERIENCE
Merchandiser Current
Pepsi Glendale, Arizona
• Stocked and rotated products on store floor in coolers, bins and shelves.
• Implemented and executed plan-o-grams in-line with store presentation guidelines.
• Minimized product errors, carefully examining incoming shipments and properly tagging items.
• Maintained accurate records of inventory transactions and returned goods.
• Kept storage areas, display cases and sales aisles clean with regular attention.
• Completed daily cycle counts and assisted with monthly inventory audits.
• Arranged product in shipping carton to minimize damage during transit. Brand Ambassador February 2020 - March 2022
Ralph Lauren Louisville, Kentucky
• Achieved sales goals through established sales techniques and creative communication skills.
• Collaborated with team members to align department goals, processes and procedures.
• Established ambitious daily goals for target brands to drive growth.
• Planned promotional programs to reach out to prospective customers.
• Handed out flyers to create member awareness of store promotions and special store events.
• Supported floor operations by restocking merchandise and processing customer orders.
• Promoted brand through social media accounts.
• Maintained presentable areas with constant attention to stock and displays.
• Recommended best-fit products based on customer preferences.
• Kept areas neat while working and returned items to correct locations following demonstrations.
• Attracted customer interest by building interesting displays and skillfully arranging merchandise.
• Sold products being promoted and kept records of sales.
• Locked in sales with samples, coupons and other incentives. Box Truck Driver March 2019 - May 2020
Best Way Inc Louisville, Kentucky
• Configured loads to match individual delivery paperwork and full route schedule.
• Used phone to capture electronic customer signatures and document completion of scheduled transactions. Executed accurate and timely handling of client delivery requests in fast-paced, metric-based environment with strict performance standards.
•
• Documented accurate weights and production data in daily logs for management review.
• Drove trucks and tractors to move materials between different areas.
• Supported operations by running automatic machinery to save time and minimize errors.
• Cleaned storage bins and equipment of build-up from continuous use.
• Met continuous demands in fast-paced environment by quickly picking up and moving loads.
• Improved transportation by palletizing small boxes for faster lifting.
• Released materials from dump cars and storage bins into hoppers for transport. Call Center Customer Service Representative January 2016 - February 2018 Conduent Louisville, Kentucky
• Offered customers current product and service information to enhance brand awareness.
• Built rapport with customers through actively listening to maximize opportunities.
• Uncovered caller needs using customer interaction models and scripts.
• Improved job knowledge with continuous training and expert use of available knowledge bases.
• Met quality and service standards when responding to requests.
• Assisted customers with troubleshooting and resolving technical issues.
• Met inbound customer needs while maintaining strict performance targets.
• Created and delivered quotes to potential clients for services.
• Safeguarded customer data by observing all information security policies and confidentiality guidelines.
• Completed inquiries and followed up with customers to share findings and offer solutions.
• Updated CRM system with call information and interaction details for future reference.
• Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
• Researched to provide accurate and complete information.
• Completed basic account updates to maintain current customer information. Manager January 2011 - April 2017
Mcdonalds Louisville, Kentucky
• Planned and executed strategies to increase business and drive profit growth.
• Enforced safety procedures and monitored compliance.
• Cross-trained staff in secondary roles to expand operational diversity.
• Reviewed financial numbers to optimize financial results and guest experience.
• Delivered excellence in guest service and quality control of operations to attain company mission.
• Scheduled adequate team to meet labor cost standards.
• Developed strategies and plans for new product development.
• Prepared executive reports using operational, output and revenue data.
• Simplified decision-making with detailed reports for executive team.
• Investigated customer complaints, identifying and changing processes to remove faults.
• Monitored employee performance using real-time data and reports.
• Minimized information leaks with access control to sensitive systems.
• Oversaw employee recruitment, training and onboarding processes.
• Championed new policies and regulations to minimize production errors and incidents. EDUCATION
Associate in Science (A.S.) - Web Design/Coding
University of Kentucky, Louisville, AZ
High School - Web Design
Jeffersontown Highschool, Louisville, ky
Contact this candidate