Business Analyst
Resume:
Ma. Joy Baldeviso
Business Analyst
Cumming, GA 30041
************.**@*****.***
Key Competencies
Twelve years of experience in the global financial services industry providing investment banking support with three years of Information Technology experience.
In depth knowledge of Software Development Life Cycle such as Scrum Model (Agile), Waterfall, and Rapid Application Development.
Proficient in JIRA project management and issue tracking tool.
Proficient in Microsoft Visio, Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), and SharePoint.
Excellent written communication and oral skills with a high degree of comfort presenting information to different stakeholders at a different level of the organization.
Excellent analytical, and critical thinking skills, and can analyze findings and come up with solutions to meet stakeholders’ requests.
Excellent organizational and time management skills.
Effectively direct and facilitate meetings, present findings and make sure to meet solutions.
Strong problem-solving skill, recommending potential solutions, and can break problems into manageable components.
Ability to negotiate, collaborate, and influence individuals across businesses.
Detail-oriented with in-depth expertise in Know Your Customer/Compliance/Anti-Money Laundering procedures and standards.
The ability to work with urgency and under conditions where accuracy and timeliness are critical
Training Experience
Process Migration and Training in JP Morgan Chase Bank Dublin, Ireland for Transfer Agency Platform Dublin funds on June - August 2013
Process Migration and Training in JP Morgan Chase Bank Manila, Philippines for Transfer Agency Platform Luxembourg funds on August - October 2018
Annual Training on Global AML Enterprise and Privacy, Data Protection Awareness, Sanctions/Red Flag Training, Managing Risk at JP Morgan Chase, and Cybersecurity Awareness.
Professional Experience:
Sr. Business Analyst Oct 2021 – Present
Macy’s, Atlanta, GA, USA
Roles & Responsibilities:
Gathering requirements and writing User Stories and Epics for different entitlements, feature enhancements and access management through JIRA.
Defining Business Values for every requirement and analyzing the processes, user account lifecycle processes, reconciliation, certification, provisioning and de-provisioning processes.
Conducting sessions with Stakeholders/Clients to understand the requirements in depth using MS Word.
Conducting sessions for identifying technical and non-technical aspects of the requirements/enhancements with technical/developing team using JIRA.
Conducting design sessions with developing team and experts using MS Visio.
Developing and implementing testing strategies and management processes.
Creating, Reviewing and maintaining department documentation to ensure it reflects current policies and procedures.
Collaborating with QA team as a QA Analyst for testing cycles in regular sprints using mostly SQL.
Guiding users in building business cases, performing impact analysis and supporting application testing and training activities throughout the processes.
Used AWS command line client and management console to interact with AWS resources and APIs.
Collaborate with UI/UX, API and System teams to support development initiatives Knowledge of JSON involved.
Strong understanding of Equities and Fixed Income products with respect to Brokerage Operations, Margin trading and Securities Lending. Worked on trade capture (OMS), Middle office operations and Back-office settlements with DTCC.
Experience and knowledge of accounting practices especially involving sub ledger and general ledger postings/transactions
Design, Integrate and implement controls to prevent operating exposures and increase business improvements in Capital Markets area.
Extensively used NodeJS on front end (used namespaces, closures and custom bindings).
Implemented data-binding using NODEJS for front-end development of a current web application.
Experience with Linux and Windows specialists for Splunk organization with a strong comprehension of the Splunk framework.
Used AWS command line client and management console to interact with AWS resources and APIs.
Worked on log parsing, complex Splunk searches, including external table lookups.
Captured pricing data using Bloomberg and Reuters terminals; to implement and maintain a strategic repository of global pricing for both internal and vendor sources; along with SWIFT Messaging functionalities
Collaborated with Change Management Group and IT to prepare a detailed derivatives infrastructure for trading for implementing the derivatives trading application a diagrammatic flow of investment process, trading, data transaction between application, pricing and analytics, database data feeds
Designed Wireframes which allowed development of variations of a layout to maintain design consistency
Creation of required Payment Methods, Payment Terms, and Payment Programs
Supported rollout iso 20022 pain messages that support payment initiation and customer report delivery.
Monitored accounts for omissions and errors and review charges to ensure proper accounting.
Strong Subject Matter expertise in Fixed Income, Equities, Equity Trading Cycle, Portfolio Analysis, Bonds and Bond Trading Cycle, Bond Pricing, Derivatives, Portfolio Management and Wealth Management.
Having good Knowledge of Web services, XML Data Mapping, filed mapping for source to target systems, Data analysis, Data processing for multiple interface
Supported and tested API integration with SailPoint Identity IQ provisioning.
Created Confluence-based API documentation.
Proficient in test data management, API, Web Services Testing and documenting in Open API Specification (OAS 3.0) using Postman, Soap UI
Have worked on PowerBI Tools such as Report Builder and Excel services.
Experience in JavaScript Frameworks such as AngularJS, jQuery, Knockout JS.
Extensive experience in JavaScript libraries for DOM manipulation such as jQuery, ReactJS.
Delivered all key documentation for the above including Business Case, BRD, FRD, Use cases, Business Rules, Process flows
Engaging with Stakeholders for UAT sessions to get clarity on the product/enhancement before implementing into production.
Maintaining Release notes using Confluence page as records/use case.
Technical Business Analyst / Fund Servicing Analyst May 2019 to Dec 2020
JP Morgan Chase Bank, N.A.
Philippines Global Service Center
Roles & Responsibilities:
Part of the Project Team that conducts analysis of the business process and created a new system application for Know Your Customer/Anti-Money Laundering review and new account registration involving multi-million investment transactions.
Created the Business Case and the Project Charter of the project.
Used different analytical techniques such as process flow diagrams, data flow diagrams, and workflow analyses to analyze the business implications of the new system through Microsoft Visio tool.
Created user’s stories, epics, and features through JIRA.
Led and conducted User Acceptance Testing, prepared the Test plan, and the readiness of the documents.
Involved in conducting Scrum meetings.
Led the project team in providing guidance and training for the end users.
Master the system to help identify solutions to surveillance issues that may arise in day-to-day activity and identify solutions.
Conducted enhancement of policies and procedures.
Met with different system users and coordinate with the stakeholders to ensure that the new system achieves business objectives.
Fund Servicing Analyst Oct 2010 to Apr 2019
JP Morgan Chase Bank, N.A.
Philippines Global Service Center
Roles & Responsibilities:
Manage new business request received and facilitate the Know Your Customer / Anti-Money Laundering process.
Act as subject matter and due diligence expert to guide clients through the Know Your Customer requirements which may fulfill due diligence requirements.
Conduct in-depth analysis on the ownership structure of the client on publicly available sources (not limited to company registries).
Analyze Anti-Money Laundering risks associated with the client from technical perspective, identify and escalate potential risk and operational issues as appropriate.
Understand the firm’s Know Your Customer / Anti-Money Laundering requirements when completing documentation inclusive of Customer Identification program, Standard Due Diligence and Enhanced Due Diligence.
Confidential handling and maintenance of sensitive client data and documentation.
Communicating/escalating issue to management in a timely manner as appropriate.
Register investor transactions, account opening registration, perform static data changes to the accounts as per client’s request, maintain the investor registers and ensure that the transactions are processed accurately.
Work with business partners to help resolve any data errors and inconsistencies identified.
Maintain the highest individual and team standards for quality assurance as it relates to all investors fund activity.
Drive process improvements and implement process changes as necessary.
Accounting and Administrative Officer Mar 2010 - Aug 2010
Silicon Forest Philippines Inc.
Roles & Responsibilities:
Gather, consolidate and report to the Finance Manager the total sales of the company, its subsidiaries and branches.
Prepare the monthly reports on sales, purchases, credits and customer list
In-charge in monitoring, documentation and renewal of permits, lease standings, insurances and other government requirements
Accounting and Administrative Officer Jan 2008 - Aug 2010
Queen City Development Bank
Roles & Responsibilities:
Consolidate, prepare and submit reporting requirements of the Central Bank of the Philippines and Philippine Deposit Insurance Corporation.
Ensure accuracy, completeness and timely preparation and submission of reports.
Maintenance, monitoring and updating the system of Deferred Charges, Prepaid Expenses, Miscellaneous Expenses, Dividends Payable.
Daily preparation and consolidation of Consolidated Cash Position Report.
In charge of the daily transfer of funds to the Central Bank of the Philippines.
Qualifications:
Bachelor of Science in Business Administration, University of the Philippines in the Visayas, Philippines,1999-2003
Graduated College Scholar
Executive Master of Science in Project Management, University of the Cumberlands
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