Customer Service Class A
Resume:
Biverline Estimond
Orlando, FL 33811
************@*****.***
Goal / Objective:
I am seeking a challenging and rewarding position with potential for growth.
Skills and Qualifications:
Multitasking and time management
Clear communication (written and verbal)
Customer service focus
Problem solving/creative solutions
Detail-oriented
Able to work with a variety of team members to get the job done quickly and effectively
Coordinating cost-effective logistics
Prioritizing safety
Computer skills: Microsoft Office, Target Ship logistics software
Licensed Class A CDL
Summary of Highlights
Exceptional customer service with positive attitude
Conflict resolution and negotiation skills
MS office expert with years of experience
Professional and Reliable
Expert in Global Positioning System
Employments Experiences:
Ihop Restaurant: 12801 S Cleveland Avenue Fort Myers, FL 33907 (2011-2013)
Server/Host:
Offer a friendly greeting, smile and make eye contact with customers
Consistently provide a high level of customer service in a prompt and timely manner.
Maintain branch appearance and cleanliness.
Hosts greet guests and sit them at appropriate tables along with taking care of to-go orders. Individuals also maintain the work stations in the front of the house.
Hosts should have a cheery demeanor and possess the ability to work in a fast-paced environment.
Taking care of guest’s needs, taking food and drink orders, and finalizing transactions are all part of the serving job.
Servers hold a varying hourly wage depending on location, but receive tips as part of their compensation.
Friendly mannerisms and the skill set to work in a stressful environment put candidates at an advantage.
Cooks should know food safety and have a knack for keeping things clean.
Walt Disney World Orlando FL (2013-2014)
Server:
Responsible for taking customer orders and ensuring customer satisfaction.
Recommending daily specials and discounts to successfully up-sell limited-time food products.
Successfully solved customer conflict and problems when mistakes were made with orders and payments.
Processing payments and handling cash and credit transactions.
Demonstrated creativity by developing brand new menus for the restaurant.
Introduced customers to new menu items and successfully built and fostered customer relationships.
Greeted and welcomed customers and seated pub patrons.
Successfully obtained a state liquor license to legally serve alcoholic beverages.
Implemented customer surveys to provide feedback on service quality.
Built and maintained customer relationships.
Responsible for taking orders and communicating with kitchen and other pub staff.
Greeted and welcomed customers and seated pub patrons.
Successfully obtained a state liquor license to legally serve alcoholic beverages.
Implemented customer surveys to provide feedback on service quality.
Built and maintained customer relationships.
Responsible for taking orders and communicating with kitchen and other pub staff.
Build strong rapport with returning guests through friendly and professional service as willingness to accommodate special requests.
Covenant Transportation: 400 Birmingham Hwy Chattanooga, TN 37419 (2014-2017)
Driver:
Deliver cargo according to schedule.
Track delivery information, customer feedback, and billing information.
Coordinate schedules and routes with the Super Ship head office.
Manage delivery logistics to keep costs down and minimize delays.
Adhere to DOT, company, and traffic safety and driving protocols.
Use Target Ship tracking and logistics software to provide accurate transit updates.
Education: Name of School Major Attendance Date Diploma
Edison College Medical Assistance 2012-2013 NO
Lehigh Senior High School 2007-2011 High School
Language: Creole, French and English.
References: Available upon Request.
Contact this candidate