Customer Service Office Manager
Resume:
Carol A. Brown
**** ******** ****.; Calistoga, CA 94515
*******@*****.***
OBJECTIVE:
Seeking a position in a law firm in which my 12 plus years of paralegal & law office business management coupled with client services management skills will directly impact the growth of the organization.
EXPERIENCE:
Law Office of Mr. Frederick James Esq., Oakland, CA (2014-2017)
Paralegal
Case and client management, research, and trial prep for civil litigation.
Manage court filings and calendar.
Perform duties as required in administration of law office.
Coulter & Associates, Oakland, CA (2008-2014)
Office Manager & Paralegal
Managed the administration of a 2 Attorney firm specializing in consumer affairs and civil litigation.
Performed Paralegal duties and the supervision of support staff.
Responsible for Case and Client management including client Intake.
Responsible for case management including calendar, case filings, appearances and staffing.
Managed Bankruptcy and Living Trust Areas for Managing Attorney
Nortel Networks (1992-2001)
Manager Major Account Sales
Sold communication networks to major accounts in California including; Oracle, VISA International, National Semi Conductor, Apple Computer and Pacific Gas and Electric.
Managed sales teams for installation, project management and post sales support.
Consistently exceeded quota and revenue requirements.
GTE Business Communications & Subsidiary companies
Major Account Executive
Managed sales teams in eleven western states selling business communication systems and solutions.
Managed post sales support teams to achieve revenue targets.
Consistently exceeded quota and revenue requirements.
EDUCATION:
University of California Berkeley
Cal-State University East Bay
SKILLS:
Excellent skills in communicating with clients, analyzing customer requirements and presenting solutions. Quick learner and skilled in customer presentations and customer service. Expert in both strategic and tactical planning. A great team player with motivational skills.
References available upon request
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