Administrative Assistant Service Representative

EXPERIENCE

APRIL M. WINDHAM

Racine, WI ***** • 262-***-**** • ************@*****.***

IT Administrative Assistant (Hybrid)

Elkay Interior Systems, Corporate Headquarters, 241 N. Broadway, Milwaukee, WI March 2022 – Present

•Provides administrative support for the Information Technology Department using a high degree of autonomy and considerable judgment in the use of highly confidential and sensitive information

•Coordinates travel arrangements including airfare, lodging, car, and provides detailed trip itineraries in Concur

•Maintains and organizes calendar schedules, meetings, departmental events including food order and setup/clean up, etc

•Contract management – maintains records for correspondence and documentation in relation to established contracts and those in progress

•Communicates and presents information to stakeholders about all contract-related matters.

•Billing responsibilities including managing vendor portals, organizing billing information, assisting in budget administration

•Onboarding liaison with Human Resources

Remote Executive Assistant

Apex Systems (Alliant Energy), Brookfield, WI, January 2021 – February 2022

●Remote work consisting of heavy data entry utilizing Microsoft Word and Excel used to create summaries for work done in the field on towers, monopoles, operation centers, substations, etc.

Administrative Assistant

Qure Medical, 1810 Renaissance Blvd., Sturtevant, WI, April 2019 – December 2020

•First point of contact for visitors at secured entry, screened and directed callers

•Provided administrative support including sorting mail and deliveries/updates Sharepoint site daily

•Supported Production Planner by ordering office and production supplies via ERP system (IQMS)

•Managed corporate guests and leadership calendars

•SME for Jabil/Ethicon portal for retrieving purchase orders

•Back-up support for Customer Service Representative

•Arranged for travel/hotel accommodations through Concur

•Coordinated and scheduled catering needs for the facility

Administrative Assistant

Wisconsin Court System, Second Judicial District, 730 Wisconsin Avenue, Racine, WI, March 2015 – February 2019

•Administered the assignment and scheduling of judges within the district

•Coordinated court reporter schedules to ensure coverage of circuit courts

•Coordinated judges meetings, prepared agenda and meeting minutes

•Collected, compiled, interpreted and reported on court operational data

•Provided general administrative support to the Chief Judge and the DCA (District Court Administrator)

•Answered questions posed by court staff, attorneys, and the general public

•Verified payroll, travel vouchers, and leave slips

Technical Support Specialist

St. Camillus, 10100 W. Blue Mound Road, Wauwatosa, WI, December 2011 – February 2015

•Provided technical8 support to 250+ staff and residents

•Created and maintained user accounts for the St. Camillus network (Active Directory)

•Supported mobile devices (smartphones, iPads, tablets, etc.)

•Facilitated monthly technology training sessions with residents

•Prepared equipment for presentations, meetings, and webinars

Executive Assistant & Data Manager

Parents Plus, Inc., 660 E. Mason Street, Suite 100, Milwaukee, WI, June 2007 – December 2011

•Updated website

•Developed and maintained all databases/generated reports from databases/input data as needed

•Created new user accounts for the Parents Plus network (Active Directory)

•Administered telephone system (updated mailboxes/extensions, etc.)

•Provided technical support over the phone and via remote control tools to satellite offices

•Notified vendors with issues regarding equipment/network

•Supervised Administrative Assistant

•Coordinated staff and board meetings, prepared agenda and meeting minutes

•Assisted with yearly retreat/worked closely with Marketing Coordinator

EDUCATION

Master of Science Degree, Management Information Systems – Systems Security

Colorado Technical University, Colorado Springs, CO, October 2005

Bachelor of Science Degree, Management Information Technology

Cardinal Stritch University, Milwaukee, WI, May 2004

Contact this candidate