Customer Service Store Manager
Resume:
Mary Lou Ramirez
San Antonio, TX 78228
***********@*****.***
Objective To obtain greater responsibility and further my career with the company
Experience 1999-2020 HEB Grocery Company, San Antonio, TX
Procurement Accounting/Accounting Specialist II
2005-2020
Audit/processes domestic/import vendor setup
Customer Service/store service by phone and emails to solve any issues with products and upc’s with purchase order
Processing domestic/import items to valid and set up
Accounting II Treasury Dept.
2002-2005
Review and inquiry all credit and debit chargeback
Involves interface with processor, customer and Iron Mountain with storage and destruction of receipts
Check Inquiry and Pix adjustment(Pulse Information Exchange System)
ATM Back-up Tracking reconciles Over and Short for ATM’s on the exception report
Sent out weekly notification of store discrepancies
People soft – Journal Entry to offset the ATM’s account
Accounting I Expense Accounting Payable
1999-2002
Reconciles/processing invoices with the purchase order number
Files invoices and purchase order with proper support
Audit and process vendor/employee payment
Utilities process payment and analysis usage
Back-up Vendor Set up(W4) and void check errors
Texaco Star Enterprise, San Antonio, TX
1994-1998 Store Manager
In charge of monetary handling and transportation
TABC(Texas Alcohol Beverage Commission);certified to sell alcoholic beverages
Retail of petroleum product and services
Customer Relations, instilling a standard of excellence and quality by increased employee involvement and customer satisfaction
Education University of Texas at San Antonio, TX
09/01/1986-05/31/1988 Core Curriculum (24 hours)
St Philips College 1999-2001 Culinary Arts/ Restaurant Mgmt.
Interests Consistently demonstrates diligence on tasks and customer service Computer skills MS Excel and Word
References References are available on request
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