JENNIFER FLORES

Victorville, California ***** 661-***-**** advykz@r.postjobfree.com

Professional Summary

Proactive and motivated customer support with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Driven Entrepreneur successful at developing operational areas, outlining business plans and creative effective company cultures. Innovative and strategic leader with a successful history of operating in complex, chaotic environments and achieving dramatic results.

Skills

Work Task Prioritization

Shipment Procedures

Price Identification

Cash Register Operation

Bagging and Packaging

Identification Checks

Resolving Discrepancies

Basic Math Functions

Liquor Law Compliance

POS Systems

Folding Clothes

PCI (Payment Card Industry)

Cash Drawer Management

Janitorial Duties

Gas Pumping

Kitchen Sanitization

Food and Beverage Preparation

Checkout Station Oversight

Report Preparation and Analysis

Policy and Procedure Modification

Staff Training

Office Supplies and Inventory

Photography Shoots

Payroll Administration

Vendor Liaising

Employee Timesheet Processing

Managing Appointments

Administration and Operations

Documentation

Bill Payment and Recordkeeping

Food Preparation Oversight

Cleaning and Sanitizing

Food Preparation

Dependable and Cooperative

Medical Attention

Scheduling and Planning

Food Selection

Dietary Problem Identification

Tray Assembly and Delivery

Food Preparation and Plating

Personalized Patient Assistance

Food Intake Documentation

Dietary Planning

Dietary Requirements

PPE Guideline Compliance

Health Department Standards

Nutritional Assessment

Diet and Nutrition

Wheelchair Assistance

Maintaining Clean Work Areas

Safe Food Handling Procedures

Special Requests and Substitutions

Special Dietary Requirements

Food Allergies

Monitoring Food Preparation

Health Code Compliance

Service Delivery Management

HIPAA and Confidentiality Compliance

Work History

CSR Cashier 05/2021 to 11/2022

7-11 – Victorville, CA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Restocked and organized merchandise in front lanes. Worked closely with shift manager to solve problems and handle customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Checked identification for proof-of-age for alcohol and tobacco sales. Maintained current knowledge of store promotions and highlighted sales to customers. Used POS system to enter orders, process payments and issue receipts. Monitored self-checkout systems and provided assistance or intervention where required. Built relationships with customers and community to establish long-term business growth. Conducted orientation sessions and organized on-the-job training for new hires. Caregiver, Special Needs 02/2009 to Current

IHSS In Home Support Services – Victorville, CA

Assisted patients with self-administered medications. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping Changed dressings, bandages and binders to maintain proper healing and sanitary measures. Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance. Conferred with supervisor to discuss patient condition and medical care. Recognized and reported abnormalities or changes in patients' health status to case manager. Built strong relationships with clients to deliver emotional support and companionship. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing. Entertained, conversed and read aloud to keep patients mentally alert. Helped clients manage money, pay bills and shop for groceries or personal items. Documented residents' mental status, sleep and eating patterns in medical record books. Provided transportation to doctor's appointments, grocery stores, salons and barbershops. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel. Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms. Assisted patients with therapy exercises as specified by care team. Scheduled and accompanied client to medical appointments. Disinfected and mopped bathrooms to keep facilities sanitary and clean. Receptionist Administrator/Photographer 02/2002 to 11/2008 P.C.S. International – Lancaster, CA

Answered incoming calls, directing clients to individuals addressing specific needs. Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession. Monitored visitor access and maintained situational awareness to promote on-site security and safety. Oversaw office equipment maintenance to support continuous and uninterrupted operations. Greeted customers and visitors in-person and via telephone calls. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Handled complaints and questions, and re-directed calls to other team members. Restocked supplies and placed purchase orders to maintain adequate stock levels. Selected and set up appropriate props, backdrops and lighting. Edited, toned, captioned and uploaded photographs for publication. Reviewed images and selected best frames to present in client portfolio for purchase. Collected upcoming photoshoot information for records management. Directed guests to photo port location to view and purchase pictures. Fabricated camera mounts and cases to capture images and protect equipment. Tracked inventory for photo products and equipment. Archived photographs on computers and servers.

Monitored and screened visitors to verify access to facility and inter-office personnel. Dietary Aide 08/2022 to Current

Knolls West Post Acute – Victorville Ca

Served meals to residents in accordance with established schedules and dietary procedures. Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher. Maintained strict levels of cleanliness for tables, floors and prep areas. Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area. Delivered nourishment and supplements to nurse station for distribution to specific residents. Distributed food during busy peak periods to drive customer satisfaction. Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices. Referred patients to appropriate outpatient settings for additional diet education and support. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Arranged tray and or table settings with proper tableware, condiments and tray card. Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.

Reported and documented resident changes in consumption or behaviors. Education

Business Administration And Management 08/1998

Antelope Valley College - Lancaster, CA

Certifications

Certified food handlers certificate

Medical, caregiver

Administration and office assistance with customer service Food handlers certificate

Food handlers certificate -CA- state

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