Timothy Wooding

Raleigh,NC *****

advykl@r.postjobfree.com

919-***-****

Professional Summary

I am an Information Technology professional with a pending B.S in Computer programming and CCNA Certified.

Proven capability to identify, diagnose, and resolve Level One problems for users of mainframe, software, hardware, Internet, and new computer technology.

I am considered highly adept at multitasking to manage competing priorities seamlessly. Continually increases existing knowledge and skills to improve IT trade. Recognized for a strong work ethic and willingness to go above and beyond to exceed company objectives. Willing to travel or relocate.

Education:

o Pending B.S. in Computer Programming DeVry University, Online Springfield, IL o High School Diploma Tunstall High School, Dry Fork, Va. o CCNA Certified

Technical Skills:

o Help Desk Operations

o Information Services

o Network Communications

o System Administration

o Support Techniques

o Customer Service

o Software Installation

o Software Configuration

Professional Experience

Advanced Auto

IT Specialist

March 2022

• Currently manage IT systems consisting of Windows hybrid environments across multiple departments with 1000+ employees.

• Involved in technology infrastructure changes that most benefits the end-users.

• Manage, upgrade and troubleshooting office networks, A/V systems, Google Apps, Self Service to enable the company's team to operate software and hardware smoothly.

• Track record of learning new tools and systems, gaining enough depth to assist users and manage permissions.

• Troubleshoot and maintain software updates for Exploris POS

• Troubleshoot and installed printers in a Server to Client network environment

• Provide Terminal, Card reader, and printers to new and existing stores Gilbarco Veeder Root, Greensboro, NC.

Network Support Tier 2 April.2017-March

2022

o Provided problem solving(troubleshooting) skills with an emphasis on a timely accurate resolution. o Ability to coordinate and communicate effectively with teammates, managers, and clients to maintain high service levels in a demanding environment. o Ability to work well in team environment.

o Excellent verbal, written and analytical skills. o Project Management experience.

o Self-motivated, directed and passionate.

o Ability to learn very quickly in a fast-paced environment with the ability to communicate information and ideas in speaking so others will understand.

o Strong written and verbal communication skills.

o Experience diagnosing complex issues through analytical tools. o Hands on experience including but not limited to: Routers, Switches, Firewall Technologies, Server Configurations, Virtual and Physical Security Technologies, Experiencing with scripting languages SQL Query, Intrusion detection support and analysis. o A commitment to delivering a superior client experience through direct interaction with clients during support and change management.

o Ability to quickly adapt to advancing technologies and procedural changes. o Provided service to clients: BP, Exxon, Shells, Sheetz, Costco, Chevron, 711, etc. o Diagnosed Server and Client through high-speed direct and dial up RAS support o Highly proficient using Administrative tools such as Event Viewer, Disk Cleanup, Defragment and Optimize Drives, Windows Firewall and Advanced Security, etc. Telvista, Danville,Va Jan.2017-Mar.2017

Chat Representative (Verizon)

o Answered incoming inquiries, responded to customer questions and solved problems according to standardized procedures while maintaining a professional manner. o Ask effective questions and gathered information to determine the source of problems and customer needs.

o Entered alpha and numeric data via computer keyboard into an automated system accurately. o Log on/off a customer care system and accessed account files. o Accurately captured all customer and issue related information into the proper database. o Lead customers through documented process of fixing their hardware, software, or network problems.

o Used product information, multiple client tools, client specific reference materials, scripting, and advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customers’ problems.

o Stayed current with latest technology changes.

Xerox, Raleigh, NC Sept.2015-Jan.2017

Tech Support

o Responds to routine telephone inquiries in customer-oriented call center environment operations by following standard scripts and procedures.

o Perform routine task of working knowledge of Economic Security Benefits. o Responds to cash assistance related to telephone inquiries o Gathers appropriate information to properly document and resolve the issue. o Research websites and other applications/databases and communicates appropriate options for resolution.

o Refers non-routine inquires and complaints to Tier II or Team Lead Call Center Representatives o Completes a Inquiry ticket for every incident.

o Familiar with the monthly Operating Goals and SLA’s as prescribed by Xerox and the client and be accountable for them.

o Troubleshooting for clients Cox Communications, Apple, Blue Cross Blue Shield, Lenovo American Red Cross, Durham, NC Feb.2012 – Oct.2015 Lab Technician

o Provided PC support of various hardware and software technologies by managing and Good morning Tim accounts and reports via MS Office. o Generated reports for upper management periodically while managing the database; analyzing verifying, and evaluating content.

o Operated hardware such as Dell, HP, Compaq, and maintain printers. o Created reports on Window Office including Word, Excel, and OneNote. o Operating Systems used were 98/2000/XP/7.

o Obtained information from Active Directory Server for upper management about clients, protocols, and procedures.

o Provided first level support for multiple enterprise application including: email, calendar/scheduling, word processing, word processing, internet browsing, as well as department specific specialized applications.

o Open and closed ticketing (Remedy) request, as well as manage the classification, assignment, tracking, and completion of requests.

o Utilized MBCS to log data entry and solid experience with ePROGESA. Hall Homes, Danville, VA Jan.2010- Jan.2012

Account Manager

o Operated as the lead point of contact for any and all matters specific to your customers o Built and maintain strong, long-lasting customer relationships o Developed a trusted advisor relationship with key customer stakeholders and executive sponsors

o Ensured the timely and successful delivery of our solutions according to customer needs and objectives

o Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

o Forecast and track key account metrics

o Identified and grew opportunities within territory and collaborate with company teams to ensure growth attainment

o Assisted with high severity requests or issue escalations as needed EDS Danville, VA Jan.2000-Jan.2006

Helpdesk Specialist

o Provided onsite/and or remote technical support to our clients and end users. Educated clients on service features and functionality. Generated reports to upper management daily and logging reports into database.

o Troubleshoot multiple computer platforms Macintosh, Windows, and PDA’s. o Provided first level support for multiple enterprises applications including email, calendar/scheduling, word processing, spreadsheets, presentations, internet browsing, as well as department specific specialized applications. o Familiar with network configurations LAN, WAN, wireless, and VPN. o Open and closed ticketing request, as well as manage the classification, assignment, tracking, and completion of requests.

o Coordinated with upper management in the completion of all request. Henneges Automotive Reidsville, NC Mar.1995-Dec.2010 Team Leader / Engineer Tech

o (Lead a team of 35 members)

o Drove Extrusion Department operations as team leader over molding, finishing, and logistics. Ensured OSHA regulated safety equipment availability for team members. Documented daily production of scrap and provided quarterly and annual reports generated with data from a variety of sources that include Cronos and Lotus Notes. o Provided support for major clients that have ongoing relationships with Henneges Automotive, including Ford, Chrysler, and BMW.

o Maintained and cleared mold nozzles and cavity, troubleshooting extrusion lines when necessary.

o Evaluated blueprints and diagrams to create and modify existing parts needed for small to high-end large projects.

o Operated forklifts, 32 and 42 extruders, Gluco, SP-100 mold presses, and troubleshot when necessary.

Olan Mills Danville, VA 1990-1994

Delivery Driver

o Deliver packages to customers in a timely fashion, providing outstanding customer service.

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