Service Representative Verification Specialist

Sabrina Valdez

Crystal Lake, IL

602-***-**** • ***********@*****.***

Objective

Experienced professional seeking to fill a customer service position with a company that provides opportunities for development and growth.

Work Experience

Customer Service Representative, Medline Industries LP October 2020 to Present

● Handled 60+ customer inquiries via phone calls and emails.

● Efficiently resolved customer complaints pertaining to order and product issues.

● Processed OSIs, Replacements, and Returns via SAP while following company policy.

● Communicated with the operations team to fix issues and ensure orders met cut offs.

● Met monthly metrics set in place for high volume call center.

● Crossed trained and assisted other departments as needed.

● Communicated with doctor offices, insurance representatives, and case managers to assist with order processing.

Insurance Verification Specialist, Familia Dental February 2020 - October 2022

● Verified patient eligibility and benefits via phone or online service.

● Provided insurance breakdown to patients which included any financial responsibility, deductibles, copays.

● Entered and updated patient’s information into dental office’s operating system.

● Obtained necessary information needed for various dental services and/or procedures. Dental Assistant/Receptionist, Avon Dental June 2018-June 2019

● Verified patient eligibility and benefits via phone or online service.

● Interviewed patients to complete required paperwork, reviewed, health history.

● Collected necessary information needed for dental services.

● Prepared treatment rooms by assisting with dental procedures such as extractions, cleanings, and fillings.

● Efficiently managed all front and back office task and procedures to ensure proper workflow. ● Experience with Orthodontic procedures such as Pano, Ceph, and adjustments. ● Experience with X-rays

Caregiver, The Stratford March 2015-August 2018

● Meal planning and preparation ● Provided first aid and safety.

● Provided assistance with daily living activities such as personal care, community integration, and behavioral management.

● Arranged medication for use.

Server, Desert Flower Assisted Living November 2015-February 2017 ● Meal planning and preparation

● Assisted in maintaining clean living area for residences.

● Served meals and ensured proper nutritional needs were met. References

Available upon request.

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