Call Center Data Entry
Resume:
Karen Prestegard
Anchorage, AK *****
****************@*****.***
I am looking for a position with a stable company that can benefit from my years of experience. Authorized to work in the US for any employer
Work Experience
Human Resources Manager/Install Coordinator
DrainMasters - Anchorage Municipality, AK
August 2019 to December 2021
I started as a CSR working in the call center within months I was promoted to the install coordinator which works directly with the vice president of installation. We perform a service along with the normal drain and sewer problems my department does trenchless pipe repair and I coordinate with the customer and with the employees on dates and times and cost. I also was recently due to my past experience to take over the human resources department as it is somewhat in a shambles and with my experience I plan to bring it up to speed. My hours are Monday through Friday 7 to 3 and usually work overtime to get the job done. I am not opposed to overtime if the job warrants it. My degree is in Business Administration with a minor in Public Relations. I believe this helps with many aspects of a variety of positions. Switchboard Operator/Dispatch
Switchboard Alaska - Anchorage, AK
October 2018 to December 2020
Call center/answering service for several different types of companies. Answer for many medical offices, plumbing and heating company and many state and federal offices. Operations Assistant/Human Resources Generalist
Buckstone West - Anchorage, AK
February 2014 to September 2016
Handled incoming calls, performed weekly reports, participated in weekly conference calls, delivered payroll, verified employees qualifications, Obtain proof of necessary paperwork for each individual position.
Call Center Representative
KMG call center
June 2006 to September 2009
Directory Assistance trainer and operator
Customer Service Representative
Trans America Glass - Anchorage, AK
April 2002 to May 2005
Heavy customer service, dealing with auto glass, home and commercial work as well as shower and bathroom remodel.
Human Resources Manager
Job Ready Services - Anchorage, AK
February 2001 to March 2005
Heavy call volume, greeted customers, filing and data entry. Supervised four (4) employees. Made sure all service employees have current documentation and training. Education
Associate in Accounting
J Sargeant Reynolds Community College - Goochland, VA September 1988 to May 1990
High school diploma or GED
Skills
• Do you have any of these top skills employers are looking for? Added below +Budgeting +CCTV Added below +Project Management Added below +Tax Experience Added below Dismiss Typing
(10+ years) Team Building (10+ years) Customer Service (10+ years) Inside Sales (10+ years) Human Resources (10+ years) Receptionist (10+ years) Call Center Management (10+ years) Executive Administrative Administrative Support Data Entry Excel Concur Quickbooks Marketing Filing Payroll Outlook Administrative Assistant Microsoft Word Billing Scheduling Microsoft Manufacturing Experience Supervising Experience Microsoft Powerpoint Microsoft Access Microsoft Office Public Relations Event Planning Accounting Multi-line Phone Systems Accounting Accounts Receivable Event Planning Multi-line Phone Systems Public Relations Quality Assurance Human Resources Management Recruiting Employee Orientation Account Management Bookkeeping Employee Orientation Human Resources Management Financial Report Writing Recruiting Time Management Office Management Accounts Payable Research
• Typing (10+ years)
• Team Building (10+ years)
• Customer Service (10+ years)
• Inside Sales (10+ years)
• Human Resources (10+ years)
• Receptionist (10+ years)
• Call Center Management (10+ years)
• Executive Administrative
• Administrative Support
• Data Entry
• Excel
• Concur
• Quickbooks
• Marketing
• Filing
• Payroll
• Outlook
• Administrative Assistant
• Microsoft Word
• Customer Service Skills
• Billing
• Scheduling
• Microsoft
• Manufacturing Experience
• Supervising Experience
• Microsoft Powerpoint
• Microsoft Access
• Microsoft Office
• Public Relations
• Event Planning
• Accounting
• Multi-line Phone Systems
• Accounting
• Accounts Receivable
• Event Planning
• Multi-line Phone Systems
• Public Relations
• Quality Assurance
• Human Resources Management
• Recruiting
• Employee Orientation
• Account Management
• Bookkeeping
• Employee Orientation
• Human Resources Management
• Financial Report Writing
• Recruiting
• Time Management
• Office Management
• Accounts Payable
• Research
• Management
• Conflict Management
• Personal Assistant Experience
• Loss Prevention
• Forecasting
• Employee relations
• FMLA
• Interviewing
• General ledger accounting
• Computer networking
• Program management
• Computer literacy
• HR sourcing
• Process management
• Google Docs
• Communication skills
• Team management
• Customer service
• Computer skills
• Phone etiquette
• Performance Management
• Workers' Compensation
• Change Management
• Talent Acquisition
• Benefits Administration
• PeopleSoft
• Workday
Certifications and Licenses
SHRM-SCP
Present
Assessments
Customer Focus & Orientation — Familiar
September 2020
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Highly Proficient
May 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Work style: Reliability — Familiar
June 2019
Tendency to be dependable and come to work
Full results: Familiar
Work style: Conscientiousness — Completed
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Verbal communication — Familiar
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Customer focus & orientation — Familiar
September 2020
Responding to customer situations with sensitivity Full results: Familiar
Office manager — Familiar
November 2021
Scheduling and budgeting
Full results: Familiar
Office manager — Familiar
November 2021
Scheduling and budgeting
Full results: Familiar
Customer service fit — Highly Proficient
November 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Manufacturing: Quality inspection — Completed
April 2020
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Completed
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Electronic health records: Best practices — Familiar September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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