Service Representative Customer

Janet Cook 425-***-****

**** ***** **. **. #*** ********@*******.***

Milton, WA 98354

I am seeking long-term employment with a strong company willing to utilize my current skills to their advantage while affording me the opportunity to learn and grow.

Qualifications, Experience and Skills

Hospitality Administrative Communications

Strong Customer Relations Scheduling and job tracking Strong Verbal/Written skills

Emphasis on QSC standards Accounts Payables/Receivables Advanced level Powerpoint/Publisher Skills

High food safety standards Payroll incl. biweekly and yearly taxes Experienced in several database programs

Excellent training and coaching skills Federal, state, city and B&O taxes Ability to learn new programs quickly

Proven record of profitability All licensing and bonding Create and produce all forms of literature

Tight inventory and labor control Intermediate level MS Office skills Excellent presentation skills

Full P&L responsibility Xacimate and Symbility experience Successful in group and individual projects

Aggressive hiring practices Advance level Quickbooks Embraces diversity in the workplace

Vendor relations Purchasing Friendly, upbeat and easy to get along with

Repair and Maintenance responsibility Dispatching

Collecting and Banking

Employment

Customer Service Representative

(2022); Toysmith; As a CSR, my duties included inputting orders, assisting customers, and answering phones. I initiated claims, assisted the sales staff and served as a liason between the customer and the warehouse pushing orders through shipping. I also was responsible for monitoring and helping e-commerce customers with their orders and concerns including inputting orders, shipment tracking, answering the message board and responding to reviews. I also worked closely with FAT Customer support and the A/R department for accurate billing. I served as back up to the e-commerce coordinator and manager to ensure customer satisfaction. I am knowledgeable in NetSuite and had been actively maintaining the e-commerce sites as needed.

Temporary Work (2021) Toysmith; A/R department. Performed collection duties including contacting past due accounts for payment and obtaining new CC info for past due prepaid accounts. I also posted checks and fielded phone calls.

Accounts Receivable Clerk, Amin Asst, (2021) Lexar Homes; Initial duties included, reviewing accounts for accuracy, generating invoices, processing checks and reconciling accounts. I was also responsible for Accounts Payable, reviewing invoices for accuracy, obtaining approval, cutting checks and reconciling accounts. I performed collection duties and performed all other tasks associated with administration.

General Manager

(2020); Villa Pizza; Responsible for all aspects of running the restaurant including Customer care and sales building, inventory and food cost control, Scheduling and labor control as well as increasing profitability. I am also responsible for all administration work and COVID compliance.

MIT

(2020 – 2020); Jackson’s Food Stores; Training to run a Jackson’s Food Store/Gas Station. Training included Customer care, cash and lotto control, inventory and ordering, audits and scheduling as well as maintaining the gas pumps. `

Restaurant Manager

(2018 to 2019); Jack in the Box; Responsible for running and maintaining 24 hr. operation. This includes staffing, training, food safety, inventory control, plus cleanliness and profitability. I performed all banking functions, inventorying and ordering and initial training. I was heavily responsible for guest relations and providing support to my staff.

Assistant General Manager

(2018) Shari's; I managed front of the house and back of the house operations in the restaurant This consists of managing and maintaining proper staffing in a 24 hr. a day environment, maintaining proper food levels, ensuring food quality and restaurant cleanliness, as well as extensive administrative duties. I am was responsible for maintaining and exceeding labor and food cost goals. I also was the first manager in two years to score 100% on a health inspection on my shift.

Office Manager

(2015 to 2017) Forefront Cleaning and Restoration DBA FCR; Responsible for all areas of office operation, including, but not limited to scheduling, hiring, training, materials inventory and ordering, payroll as well accounts payable, receivable, all taxes, estimate writing and extensive customer service both with clients and vendors. I also maintained dozens of client files and worked closely with insurance adjusters, property managers and other contractors. I used Microsoft Word, Excel, Powerpoint, and Quickbooks daily as well as Xactimate and Symbility estimating programs.

Crew Chief/Server

(2011 - 2015) Ihop; Responsible for monitoring, managing and training servers while providing excellent customer service to the guests.

General Manager

(2007 - 2008) Papa John’s; Responsible for all aspects of running a high volume pizza delivery unit, including, but not limited to all staffing, training, food quality and recipe adherence, food ordering and inventory, P & L management, equipment maintenance, vendor relations, cash control and customer care.

General Manager Support

(2005 - 2007) Qdoba; General Manager Support responsible for full all duties of the General Manager including training, production, inventory, ordering, scheduling, food quality, health and safety control, P & L management, etc.

General Manager

(2000 - 2005) Sbarro, Inc.; Hired as a co-manager, promoted to GM right out of training. Promoted to training manager and the highest volume store in the district within 2 years. Responsible for all aspects of running a high volume quick-serve pizza and pasta restaurant, including, but not limited to, food cost and labor cost control, inventory maintenance, scheduling, staffing and training, cash control, P & L management, food quality and recipe adherence. As the area training manager, I was responsible for giving training classes, creating training material, training all new management personnel coming in to the district, as well as re-training all management personnel on a regular basis to ensure consistent food quality throughout the district in Seattle/Portland and traveled to California to install a new POS, audit the operation and train a new management staff.

Education

Class 12 Liquor license

Food Handler’s Permit

CNA License (2009) No longer active

University of Washington Tacoma (2012 - ) I have one class left to graduate from the Environmental Studies program. The emphasis of my studies has been Geology, Sustainable Urban Development and Geographical Information Systems (real-time computer mapping and logistics). During my time at the UW, I performed a year-long scientific field study on Anthropogenic modifications on the natural beach environment and presented my findings at the University of Washington Science Symposium in 2013. I made the Associate’s Deans list twice and the Dean’s list once for excellence in academics and assisted in the GIS program as a TA for two quarters. I also designed an interactive board game called “You Otter Know” for students in Peru to learn about the Giant River Otters that live there. My game was duplicated and sent to students in a rural village in Peru.

Highline Community College (2007 – 2012) Received my AA degree with honors in 2009. My studies emphasized Biology and creative writing. I was an editor for the school’s literary magazine for 2 years and a consultant to the editors for a year. I was the subject of a front page news article in the campus newspaper for high achieving single mothers in 2011. I graduated Phi Theta Kappa, the honors society for Community Colleges with a 3.8 GPA. I applied to and was accepted to the RN program in 2010 (only 47 applicants accepted). Attended RN classes from 2010 – 2012; transferred to UW in 2012.

South Seattle Community College Satellite location (1992) Received certificate in Administrative Careers in Business and government emphasizing on Typing, Filing, 10 key, Dictation, word processing (Word Perfect), and spreadsheets (Lotus 123) and Beta testing Microsoft Word.

Please note: There are lapses in my work experience due to schooling and taking time off to care for my mother.

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