Customer Service Draftsman

Michael P Carrier

** *** *** *****, *******, RI *2898

Email: *************@*****.*** Cell: 401-***-****

Skills & Strengths:

Mechanical Design/Drafting Strong Communicator

CAD Operator/2-D Software. Detail Oriented

Reading & Interpreting Blueprints Organized & Efficient

Calibration Dependable & Resourceful

Inspection & Quality Control Excellent Customer Service

MS Excel & Word Quoting & Order Processing

Education:

Hall Institute of Technology, Pawtucket, RI.

Graduated with studies in Mechanical Drafting and CAD.

Our Lady of Providence Preparatory Seminary High School, Providence, RI.

Graduated with high school diploma.

Work Experience:

Medtronic PLC – Mystic, CT April 2022 – Present

Quality Analyst III

Manufacturer of Merocel® Surgical Sponge

Utilize engineering drawings and raw material inspection plans to ensure raw materials received are conforming to internal specifications. Escalate concerns to management. Assist in investigations for non-conforming raw materials.

Utilize SAP ERP software, AQL Inspectors Rule and calibrated equipment to perform raw materials inspections

Working knowledge of GDP.

Perform post-sterilization product testing for material adherence to product specifications.

Support Calibration department by executing in-house calibrations and completing usage decisions in SAP ERP for assets.

Comtorgage Corporation, Slatersville, RI September 1989 – March 2022

Designer/Quality Control

Manufacturer of hand-held variable gauges providing gauging solutions for customers worldwide.

Specialized in the design of custom gauges on CAD using 2-D design software.

Followed up with production of engineering drawings for each part of gauge assembly.

Oversaw projects from order placement through final gauge calibration in a lab environment. Ensured finished product met part print requirements.

Familiar with ISO 9001 standard in the gauging industry.

Working knowledge of micrometers, calipers, test indicators, and optical comparators.

Performed Gauge R&R evaluations.

Responsible for quality control inspection of new gauges prior to shipment and for evaluation of gauges returned for repair.

Coordinated inspection of incoming product from suppliers to ensure quality of the material used in the manufacture of the organization’s products.

Collaborated with shop personnel to resolve issues. Proven ability to troubleshoot and find solutions to difficult problems.

Known as the person that new hires and management could go to with questions or concerns.

Worked with customers to find solutions to their business needs regarding applications for new gauges. Followed up with recommendations and formal quotations.

Morgan Construction – Worcester, MA 1987 –1988

Draftsman/CAD Operator

Manufacturer of rolling mills for the steel & aluminum industry.

Developed drawings using 2-D design software and provided other drafting responsibilities as needed in support of the company’s rolling mill manufacturing operations.

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