Service Representative Customer

T/J

TAMIKA R. JOHNSON

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

October 1, 2020 – Present

Customer Service Representative, CIS

Bethesda, Maryland

· I currently perform duties with the framework of the rules, rates, and coverage forms filed and approved by law in All States in the USA and including in DC of responsibility.

· I have reviewed accounts in accordance with established guidelines and customer service.

· Review business and renewal applications and make decisions regarding risk acceptance, pricing terms, and conditions.

· Create new business and renewal business indications or quotes as requested by insured or agent.

· Compare year over year risk profile and loss history information and take necessary steps to ensure that each risk is appropriately classified and priced.

· Approve underwriting transactions and bind coverage within authority; provide analysis and file documentation to support decisions.

· Preparing reports and reviews as requested by management. · Request risk management referrals

· Track the progress of claims

· Determine rather or not to write risks and whether any surcharges, discounts, or credits are applicable to coverage.

· Controls loss by assessing risk, conducting system analysis and recommending policy solutions.

· Reviews, classifies, and rates applications. · Verifies data integrity and accuracy

· Meets with potential new business customers, agents, and brokers to negotiate coverage, price, and service delivery.

· Supports review, acceptance or denial of new or renewal business.

· Reviews applications for insurance coverage and reports from loss control specialists to determine risks.

· Calculates group and individual renewal rates based on customers’ background, industry, and demographic information.

· Conducts annual reviews of existing policies to update information Enthusiastic professional with outstanding

written and oral communication,

interpersonal, and self-management skills.

Dedicated and diligent in executing

planned objectives and goals. Open to

change and new ideas. Very open to

thinking outside of the box

C O N T A C T

Tamikajohnson0628@gmail

202*270*1842

11393 Tolkien Avenue,

White Plains, MD 20695

E D U C A T I O N

PRINCE GEORGES COMMUNITY

COLLEGE

DECEMBER 1995

HIGH SCHOOL DIPOLMA,

FRIENDLY SENIOR HIGH

June 1993

November1997-April 1,2020

UNDERWRITER, PROASSURANCE

WASHINGTON, DC

· I currently perform duties with the framework of the rules, rates, and coverage forms filed and approved by law in DC and the states of responsibility.

· I underwrite in accordance with established guidelines, customer service and Treated Fairly standards.

· Review new business and renewal applications and make decisions regarding risk acceptance, pricing terms, and conditions.

· Create new business and renewal business indications or quotes as requested by insured or agent.

· Compare year over year risk profile and loss history information and take necessary steps to ensure that each risk is appropriately classified and priced.

· Approve underwriting transactions and bind coverage within authority; provide analysis and file documentation to support decisions.

· Prepare underwriting reports and reviews as requested by management. · Request risk management referrals

· Track the progress of claims

· Travel for meetings with agents, brokers, insured and to trade shows and conferences.

· Determine rather or not to write risks and whether any surcharges, discounts, or credits are applicable to coverage.

· Controls loss by assessing risk, conducting system analysis and recommending policy solutions.

· Reviews, classifies, and rates applications. · Verifies data integrity and accuracy

· Meets with potential new business customers, agents, and brokers to negotiate coverage, price, and service delivery.

· Supports review, acceptance or denial of new or renewal business.

· Reviews applications for insurance coverage and reports from loss control specialists to determine risks.

· Calculates group and individual renewal rates based on customers’ background, industry, and demographic information.

· Conducts annual reviews of existing policies to update information. SKILLS

· Time Management

· Quality Assurance

· Underwriting knowledge

· Policy Quoting and Pricing

· Policy Coverage Reviewer

· Relationship Building

· Proactive team player

· Personable

· Results-oriented

· Analytical

· Problem-Solving

· Conflict Resolution

· Provides Great Customer Service

Professional References Available At Request

Contact this candidate