Admissions Coordinator Customer Service

Lauren E. Morales (786-***-*****

**** *. ******** ****** ******* IL 60641

To Whom It May Concern,

It is my intention to secure a job with your company in the near future. I am confident that I can be a valuable asset to your team offering years of diversified experience, strong commitment to development, and an earnest desire to serve. I have wholeheartedly worked in past positions with sensitivity incorporating strong communication, organizational, and management skills. I have experience in sales, education, coordinating, and customer service working closely with guests, building relationships, and successfully problem solving in difficult situations. I have a warm friendly manner that endears me to people; yet I am also disciplined and meticulous in all matters related to communication, records and reports. My ability to assimilate to multicultural settings, new ideas, and concepts and dedication to excellence would be of great benefit to your team. I look forward to speaking with you soon.

Best Wishes,

Lauren Morales

4025 N. Lavergne Avenue Chicago IL 60641

Phone 786-***-**** E-MAIL:

***************@*****.***

LAUREN E. MORALES

Innovative, Versatile, Enthusiastic, Diversified, and Organized

CORE STRENGTHS Exceptional communication and interpersonal skills. Proficient in Microsoft Office. Effective team player. Excellent ability to manage groups of varying levels, while meeting vigorous performance standards, and demanding schedules. Unique ability to adapt to challenges and changing environments. Personable, articulate, and professional.

PROFESSIONAL EXPERIENCE

Summit Academy Charter School

Currently: Second Grade, past First Grade Teacher August 2020- Present

Responsible for supervising, educating, and supporting students to help them accomplish learning benchmarks and a greater more beautiful understanding of the world around them. Duties include planning lessons that target specific skills and concepts, managing classroom behavior to keep all students engaged in the lesson and providing individual social emotional support and feedback for students.

Calvary Christian Academy June 2019-June 2020

Kindergarten Teacher

Facilitated students in the beginning journey of their formal education career. The educator creates detailed instructional lesson plans with state standard approval. The teachers responsibilities include teaching: Reading, Language Arts, Bible, Math, and Science. The teacher creates an environment where students can be able to learn using; visual, audio, and kinesthetic learning styles. Students are also lead in a loving learning atmosphere that sets its foundation on building character and spiritual foundation.

Vitas Healthcare December 2018-June 2019

Evening Admissions Coordinator

The VITAS Healthcare Admissions Coordinator is a customer service professional who facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills. An Admissions Coordinator interacts with patients and families, referral sources and program staff to enable the start of care for VITAS patients. Admissions Coordinator processes new referrals, is responsible for routine follow up, verifies Medicare and Medicaid hospice benefits, completes admission consents, and sets appointments for patients and family with healthcare facilities.

Norwegian Cruise Line Corporate May 2017-November 2018

Personal Cruise Consultant Sunrise, FL

Responsible for selling Norwegian Cruise Line products directly to consumers by initiating outbound telephone calls and then cultivating and maintaining customer relationships, to include building rapport, recommending modifications to products and services which promotes customer retention, driving direct sales and ensuring an overall superior customer service experience with Norwegian. Establishes and maintains quality customer relationships by delivering exceptional customer service, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.

Full-Time Sixth Grade Teacher August 2016-December 2016

Downtown Miami Charter School Miami, FL

Serve full-time as the sixth-grade science, writing, and U.S history teacher with a writing emphasis. Work with three classes of 75 students in 100-minute block periods covering essay writing skills, and assuming all classroom management responsibilities.

Full-Time First Grade Teacher 2015- Current Charter Schools of Excellence- Riverland, FL

Serve as a full-time first grade teacher working with 25 students. Create a full lesson plan for the first-grade team. Gladly instruct students aiding them in all ELA concepts, Phonemic awareness RTI groups, math concepts, science, and social studies material. Full-time aftercare tutoring teacher reviewing all first grade learned material daily.

Full-Time Third Grade Teacher 2014 - 2015 Charter Schools of Excellence – Tamarac, Florida

Served as a teacher’s assistant for first grade working with three separate teachers. Also worked in the after-school STAR program with first grade students. Currently teaching Third grade and assuming all responsibilities of a full-time teacher. Plan and instruct all subjects with a variety of teaching aids, strategies, and thematic units. Establish a learning environment to meet and enhance students’ needs on an emotional, intellectual, social, and creative level.

Elementary Chapel Coordinator 2012 - 2013 Dade Christian School – Miami, Florida

Responsibilities included public speaking, organizing and managing weekly student presentations for grades 2K – 6, selecting guest speakers, weekly public speaking, music, drama, choreography, themes, props for staging, preparation of students to showcase performances, addressing elementary student body, parents, colleagues and administrators.

Digital Content Web team Intern 2011

NBC Chicago- Chicago, IL

Wrote daily local news stories in a fast-paced environment, worked managing the web sports section, created photo captioned series, and shot photos for live news events. Proficient in Photoshop, Microsoft word and editing skills.

Teachers Assistant/Substitute Teacher 2009 - 2010

Dade Christian School/Master’s Academy – Miami, Florida Worked as a teacher’s aide for two 4k teachers. Aided them working with students, teaching selected subjects, and assuming all responsibilities when teachers were absent. Worked as a substitute teacher assuming all responsibilities necessary when teachers were out in both schools.

Summer Camp Counselor 2007 The Master’s Academy – Davie, Florida Served as a camp counselor for Supervised 4K – 2nd grade students, organized games, art and craft activities, instructed during trips, and provided a safe and nurturing environment.

After School Care Counselor 2005 Dade Christian School – Miami, Florida Assumed full responsibility of 1st grade students supervising homework, snack time organizing and implementing recreational activities.

EDUCATION

Bachelor’s Degree – Elementary Education Completed May 2015 Trinity International University – Davie Florida

Bachelor’s Degree – Communication Studies 2013 Moody Bible Institute College – Chicago Illinois

CERTIFICATIONS

Florida Professional Educator’s Certificate – Elementary Education K-3 2014 - 2023

LANGUAGES

Spanish Speaker

Contact this candidate