Natalie Cisneros

**** ****** **., ******, **. ***16 • 303-***-**** • advyfj@r.postjobfree.com

Professional Summary

To obtain a position that will allow me to utilize my current skills to provide excellent service to, Sunrun customers and team members.

Work History

Service Transfer Coordinator, 04/2021 to Current

Sunrun

Provide excellent customer service to Customers, Realtors Escrow Agents and Sunrun employees

Transfer agreements from seller to buyer, provide

Information regarding the agreement such as term,

Price, prepay amount, purchase amount and assuming the agreement Prepare documents for transfers, provide empathy and sympathy when speaking to family members of deceased home owners

Send and receive documents

Complete credit check

Take payments, answer billing questions, create purchase agreements Send and receive high volume of emails on a daily basis Assist in signing with notary, send notarized documents, research open permits. Project Coordinator, 09/2021 to 04/2022

Sunrun

Provided customer service to new customers from

Project approval to activation

Communicated with

Customer regarding the progress and status of scope of work, scheduled appointments for installation and home upgrades communicated with home upgrades to problem solve a variety of issues

Proofed permit approvals and net metering agreements to confirm They were complete

Assisted the customer with troubleshooting and activating their system. Lead Teacher, 01/2019 to 01/2020

Mile High Early Learning Center

Develop lesson plans, create schedule, supervise two employees, prep breakfast, lunch, snack, Teaching Strategies Gold and Creative Curriculum.

Senior Service Agent, 10/2018 to 08/2019

Federal Express

Assisted customers with packaging and shipping options Weighed, inspected and labeled packages,

Assisted drivers with supplies

Collected, scanned and balanced invoices

Created daily reports.

Lead Teacher, 01/2015 to 01/2016

Catholic Charities

Developed lesson plans, observed, assessed and created assessment documentation for IEP students, organized and created schedule for distributed employees, prepped breakfast, lunch and snack, maintained records for Teaching Strategies Gold and Creative curriculum. Lead Librarian, 11/2014 to 05/2015

Denver Public Schools

Created lesson plans for ECE- 5th grade, introduced new material, assisted students in checking out books, organized and tracked books, operated book sales and special events. Lead Teacher, 01/2013 to 01/2014

Rocky Mountain SER

Developed and taught lesson plans using TSG and Creative curriculum, prepped breakfast, lunch and snack

Organized and maintained classroom per rules and licensing Supervised teacher assistants and created schedules. Paraprofessional, 01/2001 to 01/2014

Denver Public Schools

Assisted students in learning math, reading, art, music, physical education, and social interaction skills

Daily duties include organizing materials, copying materials, maintaining student hygiene, and implementing discipline.

Education

B.A.: Behavioral Science/Early, 2010

Metropolitan State College - Denver, CO

First aid/CPR Non-violent crisis intervention training Qualified medical administration person – Youth Biz Volunteer Work History

Service Transfer Coordinator, 04/2021 to Current

Sunrun

Provide excellent customer service to Customers, Realtors Escrow Agents and Sunrun employees

Transfer agreements from seller to buyer, provide

Information regarding the agreement such as term,

Price, prepay amount, purchase amount and assuming the agreement Prepare documents for transfers, provide empathy and sympathy when speaking to family members of deceased home owners

Send and receive documents

Complete credit check

Take payments, answer billing questions, create purchase agreements Send and receive high volume of emails on a daily basis Assist in signing with notary, send notarized documents, research open permits. Project Coordinator, 09/2021 to 04/2022

Sunrun

Provided customer service to new customers from

Project approval to activation

Communicated with

Customer regarding the progress and status of scope of work, scheduled appointments for installation and home upgrades communicated with home upgrades to problem solve a variety of issues

Proofed permit approvals and net metering agreements to confirm They were complete

Assisted the customer with troubleshooting and activating their system. Senior Service Agent, 10/2018 to 08/2019

Federal Express

Assisted customers with packaging and shipping options Weighed, inspected and labeled packages,

Assisted drivers with supplies

Collected, scanned and balanced invoices

Created daily reports.

Lead Teacher, 01/2019 to 01/2020

Mile High Early Learning Center

Develop lesson plans, create schedule, supervise two employees, prep breakfast, lunch, snack, Teaching Strategies Gold and Creative Curriculum.

Lead Teacher, 01/2015 to 01/2016

Catholic Charities

Developed lesson plans, observed, assessed and created assessment documentation for IEP students, organized and created schedule for distributed employees, prepped breakfast, lunch and snack, maintained records for Teaching Strategies Gold and Creative curriculum. Lead Teacher, 01/2013 to 01/2014

Rocky Mountain SER

Developed and taught lesson plans using TSG and Creative curriculum, prepped breakfast, lunch and snack

Organized and maintained classroom per rules and licensing Supervised teacher assistants and created schedules. Lead Librarian, 11/2014 to 05/2015

Denver Public Schools

Created lesson plans for ECE- 5th grade, introduced new material, assisted students in checking out books, organized and tracked books, operated book sales and special events. Paraprofessional, 01/2001 to 01/2014

Denver Public Schools

Assisted students in learning math, reading, art, music, physical education, and social interaction skills

Daily duties include organizing materials, copying materials, maintaining student hygiene, and implementing discipline.

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