Service Agent Customer
Resume:
Natalie Cisneros
**** ****** **., ******, **. ***16 • 303-***-**** • *******************@*****.***
Professional Summary
To obtain a position that will allow me to utilize my current skills to provide excellent service to, Sunrun customers and team members.
Work History
Service Transfer Coordinator, 04/2021 to Current
Sunrun
Provide excellent customer service to Customers, Realtors Escrow Agents and Sunrun employees
Transfer agreements from seller to buyer, provide
Information regarding the agreement such as term,
Price, prepay amount, purchase amount and assuming the agreement Prepare documents for transfers, provide empathy and sympathy when speaking to family members of deceased home owners
Send and receive documents
Complete credit check
Take payments, answer billing questions, create purchase agreements Send and receive high volume of emails on a daily basis Assist in signing with notary, send notarized documents, research open permits. Project Coordinator, 09/2021 to 04/2022
Sunrun
Provided customer service to new customers from
Project approval to activation
Communicated with
Customer regarding the progress and status of scope of work, scheduled appointments for installation and home upgrades communicated with home upgrades to problem solve a variety of issues
Proofed permit approvals and net metering agreements to confirm They were complete
Assisted the customer with troubleshooting and activating their system. Lead Teacher, 01/2019 to 01/2020
Mile High Early Learning Center
Develop lesson plans, create schedule, supervise two employees, prep breakfast, lunch, snack, Teaching Strategies Gold and Creative Curriculum.
Senior Service Agent, 10/2018 to 08/2019
Federal Express
Assisted customers with packaging and shipping options Weighed, inspected and labeled packages,
Assisted drivers with supplies
Collected, scanned and balanced invoices
Created daily reports.
Lead Teacher, 01/2015 to 01/2016
Catholic Charities
Developed lesson plans, observed, assessed and created assessment documentation for IEP students, organized and created schedule for distributed employees, prepped breakfast, lunch and snack, maintained records for Teaching Strategies Gold and Creative curriculum. Lead Librarian, 11/2014 to 05/2015
Denver Public Schools
Created lesson plans for ECE- 5th grade, introduced new material, assisted students in checking out books, organized and tracked books, operated book sales and special events. Lead Teacher, 01/2013 to 01/2014
Rocky Mountain SER
Developed and taught lesson plans using TSG and Creative curriculum, prepped breakfast, lunch and snack
Organized and maintained classroom per rules and licensing Supervised teacher assistants and created schedules. Paraprofessional, 01/2001 to 01/2014
Denver Public Schools
Assisted students in learning math, reading, art, music, physical education, and social interaction skills
Daily duties include organizing materials, copying materials, maintaining student hygiene, and implementing discipline.
Education
B.A.: Behavioral Science/Early, 2010
Metropolitan State College - Denver, CO
First aid/CPR Non-violent crisis intervention training Qualified medical administration person – Youth Biz Volunteer Work History
Service Transfer Coordinator, 04/2021 to Current
Sunrun
Provide excellent customer service to Customers, Realtors Escrow Agents and Sunrun employees
Transfer agreements from seller to buyer, provide
Information regarding the agreement such as term,
Price, prepay amount, purchase amount and assuming the agreement Prepare documents for transfers, provide empathy and sympathy when speaking to family members of deceased home owners
Send and receive documents
Complete credit check
Take payments, answer billing questions, create purchase agreements Send and receive high volume of emails on a daily basis Assist in signing with notary, send notarized documents, research open permits. Project Coordinator, 09/2021 to 04/2022
Sunrun
Provided customer service to new customers from
Project approval to activation
Communicated with
Customer regarding the progress and status of scope of work, scheduled appointments for installation and home upgrades communicated with home upgrades to problem solve a variety of issues
Proofed permit approvals and net metering agreements to confirm They were complete
Assisted the customer with troubleshooting and activating their system. Senior Service Agent, 10/2018 to 08/2019
Federal Express
Assisted customers with packaging and shipping options Weighed, inspected and labeled packages,
Assisted drivers with supplies
Collected, scanned and balanced invoices
Created daily reports.
Lead Teacher, 01/2019 to 01/2020
Mile High Early Learning Center
Develop lesson plans, create schedule, supervise two employees, prep breakfast, lunch, snack, Teaching Strategies Gold and Creative Curriculum.
Lead Teacher, 01/2015 to 01/2016
Catholic Charities
Developed lesson plans, observed, assessed and created assessment documentation for IEP students, organized and created schedule for distributed employees, prepped breakfast, lunch and snack, maintained records for Teaching Strategies Gold and Creative curriculum. Lead Teacher, 01/2013 to 01/2014
Rocky Mountain SER
Developed and taught lesson plans using TSG and Creative curriculum, prepped breakfast, lunch and snack
Organized and maintained classroom per rules and licensing Supervised teacher assistants and created schedules. Lead Librarian, 11/2014 to 05/2015
Denver Public Schools
Created lesson plans for ECE- 5th grade, introduced new material, assisted students in checking out books, organized and tracked books, operated book sales and special events. Paraprofessional, 01/2001 to 01/2014
Denver Public Schools
Assisted students in learning math, reading, art, music, physical education, and social interaction skills
Daily duties include organizing materials, copying materials, maintaining student hygiene, and implementing discipline.
Contact this candidate