Animal Control Reservation Agent
Resume:
MIREILLE DILTZ
Phoenix, AZ *****
advyfi@r.postjobfree.com
Cell Phone Number: 480-***-****
Objective Statement
To find an employment where I can make a difference while I love my job
.
Summary of Qualifications for
I have been the Intake officer the past year and I have gained a great experience in typical administrative work answering multiple phone lines, data entry (25 words a minute), scheduling, problem solving and
customer service.
Over 15 year’s dedicated service to the Animal Control, Military, Security experience with strong
decision making and consistent leadership skills and field training officer experience.
Practiced, experienced and knowledgeable of evidence collection, chain of custody procedures
providing education and information to the public, covering a range of animal care topics including laws and ordinance, animal nutrition, behavior, injuries, and common diseases.
Strengths and advanced expertise: with Arizona animal care laws and regulations including court procedures and rabies control regulations.
Board certified in National Animal Control and Care Association NACA Level 1 Certified
Dispatcher
Work Experience
November 2022 – present Custom Creatures Pet Store
Sales and care of reptiles
June 2022 – October 25t, 2022 Ashton Carter Remote Reservation Agent
Remotely taking calls from customers to assist in reservations, cancelations or complaints for
Best Western Hotel Group
Data entry
November 2020 – June 2022 Maricopa County Animal Care and Control
Field Officer impounding loose, biter or aggressive dogs
Prepare bite reports and follow ups on rabies control procedures
Issue criminal citations
Intake training officer
February 2017 – January 2019 Animal Protection Officer at Pima County Animal Care Center
Successfully integrated and proofed my ability to support Pima County Animal Care Center goals.
Dependable and empowered to raise my level of knowledge and my ability into leadership level positions.
Enthusiastic volunteered and engaged in extra duties or public, assisting local law enforcement officers, and their events to support PACC’s visibility and provided school representations along
with another officer.
Field Training Officer and ride along Officer for Highschool / College graduates or new hires.
Successful in the Chameleon Shelter Program
Successful investigated and presented multiple cruelty and abuse cases to the court.
September 2016-Febuary 2017 and January 2019 - July 2019
Veterans Affairs Office at Pima Community College Tucson, AZ
Prepare and maintain records and reports, such as budgets, personnel records
Represent organizations in relations with governmental and media institutions.
Act as consultants to agency staff and other community programs regarding the interpretation
of program-related federal, state, and county regulations and policies
Speak to community groups to explain and interpret agency purposes, programs, and policies.
Initiate and attend fundraising activities and the preparation of public relations materials
Assisting Veterans in need for help and resources to get back onto their feet during hard times
Arizona Stand Down 2016 and 2017 Volunteer and
April 2016-August 2016 and August 2019 - November 2021
Veterans Affairs Office at
Estrella Mountain Community College Avondale, AZ
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality
and that resources are used effectively.
Recruit, interview, and hire or sign-up volunteers and staff.
Establish and maintain relationships with other agencies and organizations in community to
meet community needs and to ensure that services are not duplicated.
Direct activities of professional and technical staff members and volunteers
Participate in the determination of organizational policies regarding such issues as participant
eligibility, program requirements, and program benefits.
November 2012-April 2015 Animal Control Field Officer
Cumberland County Animal Control Fayetteville, NC
Investigate reports of animal attacks or animal cruelty, interviewing witnesses, collecting evidence
and writing reports.
Capture and remove stray, uncontrolled, or abused animals from undesirable conditions, using:
nets, snappy snare, catch pole or tranquilizer darts, as necessary.
Examine animals for injuries or malnutrition and arrange for any necessary medical treatment.
Euthanize rabid, unclaimed, or severely injured animals.
Issue warnings or citations in connection with animal-related offenses or contact police to report violations and request arrests.
Chameleon Shelter Program
March 2011-June 2016 Armed Security Guard
Department of Emergency Services Yuma Proving Ground, AZ
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized
persons
Circulate among visitors, patrons, or employees to preserve order and protect property
Escort individuals to specified locations or to provide personal protection
Prepared and provided Bite report, loose dog and snake calls
February 2008-June 2009 Animal Control Officer Huachuca City Police
Department Huachuca City, AZ
Contact animal owners to inform them that their pets are at animal holding facilities.
Educate the public about animal welfare, and animal control laws and regulations.
Answer inquiries from the public concerning animal control operations
Organize, and clean the adoption of unclaimed animals.
August 1994 – May 1997 Polisina Hotel and Restaurant Ochsenfurt, Germany
3 year Culinary trade school certification
Military Service US Army Arizona National Guard
December 2005-January 2013: US Army Honorable Discharged
Quarter Master MOS 92Y
Education
High School Diploma, General Studies
Cochise County Community College Sierra Vista, AZ March 2004-June 2004
Major Criminal Justice Administration
Pima Community College Tucson, AZ (56 Credits earned)
Major Criminal Justice Administration
Estrella Mountain Community College, Major in Criminal Justice administration (Online)
National Animal Control Association NACA 1 completed and certified 2008
State of North Carolina Euthanasia Technician (currently expired) 2012- 2015
Bilingual English/ German fluent
Received Taser, Pepper spray and 22 Cal. Rifle training
Wildlife, livestock and domestic animal experience
Contact this candidate