Animal Control Reservation Agent

MIREILLE DILTZ

**** * **** **

Phoenix, AZ *****

*************@*****.***

Cell Phone Number: 480-***-****

Objective Statement

To find an employment where I can make a difference while I love my job

.

Summary of Qualifications for

I have been the Intake officer the past year and I have gained a great experience in typical administrative work answering multiple phone lines, data entry (25 words a minute), scheduling, problem solving and

customer service.

Over 15 year’s dedicated service to the Animal Control, Military, Security experience with strong

decision making and consistent leadership skills and field training officer experience.

Practiced, experienced and knowledgeable of evidence collection, chain of custody procedures

providing education and information to the public, covering a range of animal care topics including laws and ordinance, animal nutrition, behavior, injuries, and common diseases.

Strengths and advanced expertise: with Arizona animal care laws and regulations including court procedures and rabies control regulations.

Board certified in National Animal Control and Care Association NACA Level 1 Certified

Dispatcher

Work Experience

November 2022 – present Custom Creatures Pet Store

Sales and care of reptiles

June 2022 – October 25t, 2022 Ashton Carter Remote Reservation Agent

Remotely taking calls from customers to assist in reservations, cancelations or complaints for

Best Western Hotel Group

Data entry

November 2020 – June 2022 Maricopa County Animal Care and Control

Field Officer impounding loose, biter or aggressive dogs

Prepare bite reports and follow ups on rabies control procedures

Issue criminal citations

Intake training officer

February 2017 – January 2019 Animal Protection Officer at Pima County Animal Care Center

Successfully integrated and proofed my ability to support Pima County Animal Care Center goals.

Dependable and empowered to raise my level of knowledge and my ability into leadership level positions.

Enthusiastic volunteered and engaged in extra duties or public, assisting local law enforcement officers, and their events to support PACC’s visibility and provided school representations along

with another officer.

Field Training Officer and ride along Officer for Highschool / College graduates or new hires.

Successful in the Chameleon Shelter Program

Successful investigated and presented multiple cruelty and abuse cases to the court.

September 2016-Febuary 2017 and January 2019 - July 2019

Veterans Affairs Office at Pima Community College Tucson, AZ

Prepare and maintain records and reports, such as budgets, personnel records

Represent organizations in relations with governmental and media institutions.

Act as consultants to agency staff and other community programs regarding the interpretation

of program-related federal, state, and county regulations and policies

Speak to community groups to explain and interpret agency purposes, programs, and policies.

Initiate and attend fundraising activities and the preparation of public relations materials

Assisting Veterans in need for help and resources to get back onto their feet during hard times

Arizona Stand Down 2016 and 2017 Volunteer and

April 2016-August 2016 and August 2019 - November 2021

Veterans Affairs Office at

Estrella Mountain Community College Avondale, AZ

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality

and that resources are used effectively.

Recruit, interview, and hire or sign-up volunteers and staff.

Establish and maintain relationships with other agencies and organizations in community to

meet community needs and to ensure that services are not duplicated.

Direct activities of professional and technical staff members and volunteers

Participate in the determination of organizational policies regarding such issues as participant

eligibility, program requirements, and program benefits.

November 2012-April 2015 Animal Control Field Officer

Cumberland County Animal Control Fayetteville, NC

Investigate reports of animal attacks or animal cruelty, interviewing witnesses, collecting evidence

and writing reports.

Capture and remove stray, uncontrolled, or abused animals from undesirable conditions, using:

nets, snappy snare, catch pole or tranquilizer darts, as necessary.

Examine animals for injuries or malnutrition and arrange for any necessary medical treatment.

Euthanize rabid, unclaimed, or severely injured animals.

Issue warnings or citations in connection with animal-related offenses or contact police to report violations and request arrests.

Chameleon Shelter Program

March 2011-June 2016 Armed Security Guard

Department of Emergency Services Yuma Proving Ground, AZ

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized

persons

Circulate among visitors, patrons, or employees to preserve order and protect property

Escort individuals to specified locations or to provide personal protection

Prepared and provided Bite report, loose dog and snake calls

February 2008-June 2009 Animal Control Officer Huachuca City Police

Department Huachuca City, AZ

Contact animal owners to inform them that their pets are at animal holding facilities.

Educate the public about animal welfare, and animal control laws and regulations.

Answer inquiries from the public concerning animal control operations

Organize, and clean the adoption of unclaimed animals.

August 1994 – May 1997 Polisina Hotel and Restaurant Ochsenfurt, Germany

3 year Culinary trade school certification

Military Service US Army Arizona National Guard

December 2005-January 2013: US Army Honorable Discharged

Quarter Master MOS 92Y

Education

High School Diploma, General Studies

Cochise County Community College Sierra Vista, AZ March 2004-June 2004

Major Criminal Justice Administration

Pima Community College Tucson, AZ (56 Credits earned)

Major Criminal Justice Administration

Estrella Mountain Community College, Major in Criminal Justice administration (Online)

National Animal Control Association NACA 1 completed and certified 2008

State of North Carolina Euthanasia Technician (currently expired) 2012- 2015

Bilingual English/ German fluent

Received Taser, Pepper spray and 22 Cal. Rifle training

Wildlife, livestock and domestic animal experience

Contact this candidate