Certified Educator/Customer service

CAREER OBJECTIVE

Dedicated and versatile professional with outstanding customer-service skills and ability to lead teams to productivity well beyond organizational expectations, seeking to build off a robust medical education with an innovative healthcare facility.

Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 48

Skills: Critical thinking skills, Proofreading and editing, Team player, Following directions, Dependable

PROFESSIONAL MEDICAL SKILLS

Health and Human Services Mental Health Strategies Behavioral Health Interventions Community Outreach Social Services Liaison Client Advocate Public Health Assistant Domestic/Substance Abuse Aide Family Support/Visitation Worker Intake Assessments Life Skills Competencies Crisis Intervention Skills Social Systems Child, Youth and Family Services Elderly Services Welfare Services Case Management Aide and Coordination Activities Assistance HIPAA Compliance Values and Ethics MS Office / MS Word

EDUCATION & CERTIFICATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2017

Fully accredited, accelerated program designed to develop skills needed for healthcare and community-setting support and advocacy roles and promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality. Program content develops the skills needed for effective communication with patients, assessment of patient needs, identification of life cycle phases and transition points as well as those needed to address issues related to funding, resource allocation, and the design and delivery of high quality support services. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Non-Crisis Intervention Certification (Texas)

CPR and First Aide Certifications

Educational Aide III Certification

PROFESSIONAL EXPERIENCE

Aldine Independent School District - Houston, TX 09/2016 - Present

Substitute Teacher

Observed students’ performance in the classrooms.

Documented daily activities while using time slots.

Provided extra assistance to students.

Aldine Independent School District - Houston, TX 08/2014 - 08/2016

Teacher Aide/Assistant

Observed students’ performance, and recorded relevant data to assess progress.

Prepared lesson materials, bulletin boards, displays, exhibits, equipment, and demonstrations.

Provided extra assistance to students with special needs, such as non-English speaking students or those with physical and mental disabilities.

Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, and on field trips.

Spring Independent School District - Spring, TX 08/2009 - 12/2013

Paraprofessional/ Teacher Assistant

Used enforcers to communicate with non-verbal students.

Provided 1 on 1 assistance for students with mental disabilities.

Prepared bulletin boards.

Tube feed, push wheelchairs and apply medical shoes.

Texas Department of Criminal Justice – Huntsville, TX 03/2007 - 03/2009

Infirmary Corrections Officer

Provided safety and security for offenders.

Escorted offender to and from medical facility.

Administered pills; pill passes.

Performed pat searches and wrote cases

VOLUNTEER EXPERIENCE

Kindred Hospital - Houston, TX

Receptionist 06/2009– 06/2014

Greeted patients and Physicians.

Prepared admission packets for new arrivals.

Answered switchboard calls at PBX.

Ensured all files were complete and accurate.

Supervised thE security department for the hospital.to ensure they would take their medications.

Controlled outpatient and inpatient schedule.

Used fax,phones,internet,printer,typewriters

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