Personnel Specialist Customer Service
Resume:
Jessica Dews
Personnel Specialist - U.S. Army
Rustburg, VA 24588
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Authorized to work in the US for any employer
Work Experience
Suburban Capital Inc.
310 Border St. Lynchburg VA
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Night Auditor/ Front Desk Agent
October 4, 2022- present
Lowes merchandizer
Plant Partners, Inc - Madison Heights, VA
March 2019 to July 2019
Bring in all plant shipments and organizing them on there correct tables. It was a seasonal job so as soon as it was over I found new employment. Personnel Specialist
U.S. Army - Fort Richardson, AK
May 2013 to January 2014
Responsible for providing training for over 150 employees for the company.
• Signed for over $1 million worth of chemical equipment, with 0% losses.
• Accountable for briefing upper management on daily tasks and personnel progress.
• Enforced and provided directions and guidance to personnel on proper Customer Service approachesand techniques.
• Selected to perform managerial duties in the absence of a supervisor.
• Ensured the safety of the employees by maintaining 100% accident free environment. Chemical Biological Radiological Nuclear
Specialist
U.S. Army - Fort Stewart, GA
June 2008 to May 2013
Responsible for supervising and training four employees for the company.
• Counseled and guided four subordinates for professional, positive/negative reinforcement and careerprogression on a regular basis.
• Developed working relationships with team members to know their strengths and successfully workon deficiencies.
• Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safetyregulations were met on a weekly basis.
• Examined and inspected stock items for wear or defects, reporting any damage to upper management.
Liaison Nutrition Service
Wellstar Healthcare - Kennesaw, GA
January 2006 to January 2007
Maintained and applied daily food protection and sanitation in the facility.
• Met deadlines to provide better quality food services for patients.
• Observed patient food intake and report progress and dietary problems to dietician.
• Established standards for personnel performance and customer service. Quality Assurance Technician
Cargill Meat Solutions - Newnan, GA
January 2001 to June 2004
Ensured quality of meat products met United States Department of Agriculture regulations on a daily basis.
• Conducted routine and non-routine analyses of in-process materials, raw materials, environmentalsamples, finished goods, and/or stability samples.
• Calibrated, validated, and maintained laboratory equipment.
• Received and inspected raw materials.
Education
High school diploma
Belford High School - Chicago,
IL 2007
Skills
• Customer Service
• Team Member
• Fast Food
• Food Service
• Food Prep
• Quality Control
• Quality Assurance
• Quality Inspection
• Commercial Cleaning
• Supervising Experience
• Military Experience
• Microsoft Word
• Laboratory Experience
• Packaging
• Assembly
• Computer Networking
• Microsoft Outlook
• Logistics
• Telecommunication
• Security
• Computer Operation
• Microsoft Powerpoint
Military Service
Branch: Army
Service Country: United States
Rank: E-4
January 2008 to January 2014
Chemical specialist
Commendations:
3 AAM's, 2 ARCOM's, Army good conduct medal, national defense medal, overseas medal Certifications and Licenses
Secret Clearance
Assessments
Office Manager — Familiar
September 2019
Scheduling and budgeting.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with
sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with
sensitivity Full results: Proficient
Work Style: Reliability — Expert
September 2020
Tendency to be dependable and come to work
Full results: Expert
Cashier Skills — Expert
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
• Six years of professional experience in the U.S. Army
• Time management
• Training development
• Quality control manager
• Excellent communication skills: written/verbal
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Contact this candidate