Ronya Goumaa

Riverside, CA *****

advye7@r.postjobfree.com

951-***-****

I am a perceptive, hard-working, quick learner and detail-oriented professional backed by 5+ years of customer service experience and administration assistance experience. Possess ability to build and maintain optimal relationships with supervisors and peers to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Bilingual – Fluent in English and Arabic. Attention to detail necessary to collect and report data with accuracy and timeliness. · Follow policies, procedures, and guidelines to ensure consistent quality.

· Maintain and assure company privacy and confidentiality. Microsoft Office Applications with Data Entry and 10-Key skills, scheduling and time corrections. Scheduling, Time edits on ADP, Marketing Analyst, Customer Service Specialist, Microsoft Excel, and word processing. Staff Supervision

Work Experience

Site Director Administrator

Champions School - Riverside City, CA

May 2019 to Present

Provide direction and oversight to staff and children involved in the school programs. · Answer incoming phone calls, respond to inquiries, process billing, and file documents and records. Ensure staff carry out activities in support of the program goals and objectives. · Create and foster a team environment. Handled Scheduling and provided exceptional customer by email, phone

Administration Assistant

Bluegreen Vacations

June 2016 to April 2019

Greeted and proactively assisted visitors in a timely manner guaranteed prompt delivery of incoming mail to appropriate recipients streamlined processes to effectively track, order, and maintain inventory developed positive relations with external vendors and clients executed processing of vendor contracts and implemented a standardized process, reducing contract discrepancies by 90%Instituted revised filing system, expediting the coordination of service calls and site assessments.

Front Desk Administrative Assistant

RCC - Riverside, CA

August 2014 to June 2018

Managed a monthly budget of $ 5000 for office supplies and placed orders to maintain adequate stock levels supported efficient meetings for an office staff of 150 by booking conference rooms when needed organizing materials and distributing meeting notes.

Administrative Assistant

JD power Corporation - Corona, CA.

May 2013 to December 2016

· Accurately verified and processed 50+ new client applications weekly

Incorporated a new policy to contact and welcome new applicants, increasing satisfaction 60%

Maintained strict confidentiality of all applicant information. Did data entry, scheduling customers to assigned staff for work orders.

Administrative Assistant

Team Nurses Home Health Services - San Bernardino, CA

March 2012 to July 2015

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects

Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication

Plan, coordinate, and finalize details for travel arrangements and business development events

Spearhead training and development program for new employees

Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns

Front Desk Receptionist

Highland dental - Highland, CA

August 2008 to November 2012

Delivered expert clerical support by efficiently handling a wide range of routine and special requirements, Coronated scheduled and arranged meetings and travel calendars including business and special events. Interacted with customers by phone, email, or in person to provide information and directed and desired to staff members.

Education

Diploma in Medical Billing and Coding

Ultimate Medical Academy

January 2013 to December 2013

Associate degree in early childhood education

Riverside Community College

January 2008 to December 2012

Skills

Microsoft Excel

Microsoft Word

Administrative Experience

Data Entry

Scheduling,

Time edits

Microsoft Excel, and word processing.

Staff Supervision

Customer service

Scheduling work orders

High volume calls efficient

45 WPM

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