Customer Service Heavy Equipment
Resume:
of CHANGE TEMPLATE . eSB
DARLA MORRIS
*************@*****.*** 772-***-**** Mount Juliet, TN 37121
Summary
Skilled housekeeping with 22 years of experience managing facilities upkeep. Works long shifts independently and
efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning,
chemicals and supplies.
Motivated and efficient housekeeping specializing in outside cleaning and maintenance. Customer satisfaction-
oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of
cleaning products and methods, including environmentally-friendly solvents and polishes
Organized and motivated employee eager to apply time management and organizational skills in various
environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
© Customer service-focused © Caring for fine china
© Dish preparation © Able to lift [Number] Ibs.
Experience
Vista Royale Vero Beach, FL. Rendered detailed and timely cleaning services while working in
Housekeeping Team Leader fast-paced environment with multiple interruptions. This was also
07/1999 - 12/2021 keeping outside of walkways and windows and doors clean. Kept
stairways clean of ditt and spider webs plus wasp beast down,
Sweeping an mopping walkways and stairways. Helping
residents through out the day. Also kept dumpster area’s cleaned
out, by cleaning up garbage an other things. Cleaned a clubhouse
first thing in morning before cleaning 4to 5 buildings a day.
Gap Outlet Vero Beach, FL Supported customer service goals and enhanced relations through
Customer Service Associate friendly, knowledgeable and positive communication.
10/2012 - 01/2015 Delivered fast, friendly and knowledgeable service for routine
questions and service complaints.
Educated customers on special pricing opportunities and
company offerings.
Met and exceeded productivity targets by handling every
interaction with top-notch customer service.
Documented customer correspondence in CRM to track requests,
problems and solutions.
Assisted customers with making payments or establishing
payment plans to bring accounts current.
Upheld quality control policies and procedures to increas
customer satisfaction.
Provided outstanding service to new and long-standing customers
by attending closely to concerns and developing solutions.
Addressed inquiries, resolved customer issues and managed
‘customer relations.
‘Troubleshot shortages and overages to support quality control
efforts
Handled large amounts of cash and balanced eash drawer daily
within prescribed balancing guidelines.
Improved customer service wait times to mitigate complaints
Education and Training
Vero Beach High School Vero Beach, FL
GED
06/1984
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