Ashley Dugan

*** *. **** ****, ************, Indiana, 46239, US • 1-463-***-**** • advydb@r.postjobfree.com Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively. Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth. Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising. Professional who is both energetic and poised.

Customer-focused professional with over 5 years of experience in the Mortgage sector. Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about. Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments. Dedicated Assistant Manager with over 5 years of employee management experience. Outstanding customer satisfaction requires a high level of effectiveness and knowledge. Strong motivation combined with outstanding interpersonal, communication, and team-building abilities. Team player who pays attention to detail and works quickly. Assistant Manager who multitasks and is known for creating positive work environments where employees can thrive and succeed. Motivates and trains exceptional teams extremely well. Seeking an opportunity to assist the organization's advancement and make a positive contribution to the business. People-oriented

Employee scheduling

Personable

Contract Management

Superior organization ability

Motivated team player

Computer literate

Training and development

Business Administration

Excellent communication skills

Data collection and analysis

Upselling techniques

Detail-oriented

Recruiting and interviewing

Employee performance evaluations

Skilled problem solver

Staff training and development

Inventory management

Issue resolution

Customer service

Stocking

Data entry

Customer-oriented

Active listening skills

Project management

High School - 2004

Foundation Preparatory Academy - Lake Jackson, TX

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Assistant Manager - May, 2022 to Present

Zoë Facility Services - Greenwood, IN

Communicated with managers from other departments to maintain transparency. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Worked with the team to improve efficiency on various projects. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand. Manage and track the performance of a specific investment portfolio. I'm in charge of maintaining professional relationships with suppliers and customers. I'm in charge of scheduling, inventory control, and stocking. Successfully managed 50 employees through proactive communication and positive feedback in a fast-paced environment. Supervisor - June, 2018 to Present

Freedom Mortgage - Corporate Moorestown, NJ - Fishers, IN Provided professional, friendly, and engaging service on a consistent basis. Investigated equipment failures using a variety of troubleshooting techniques. Was in charge of training new employees.

Supported Loss Mitigation by enforcing investigators regulations, laws, and established policies throughout the operational stages. Assessed work performance through scheduled and impromptu evaluations. Employees are coached and counseled to ensure that each work process is carried out in accordance with company policies. Maintained a high level of morale and teamwork on the production floor through frequent communication with 100+ employees. Trained

Created training materials, task and process guidelines, and provided employees with clear and concise instructions. Changed job assignments and schedules to keep up with changing business needs, taking into account processes, employee knowledge, and customer expectations.

Increased overall productivity by 76% through coaching and development. Set and enforced clear objectives to keep all employees on the same page and working together. Mentored and trained employees while also keeping track of their progress. Facilitated team lead, specialist, and associate coaching. Collaborated with the management team to establish proper responsibilities division. Used my leadership and problem-solving skills to keep the team efficient and organized for any challenge. Salesforce

First Aid/CPR Certified

Project Management Professional (PMP)

WORK HISTORY

CERTIFICATIONS

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