Customer Service Data Entry
Resume:
SUSAN PARISI
904-***-****, *************@*****.***, Jacksonville, FL, 32225
SKILLS
• Supply management
• Mail distribution
• Visitor check-in
• Document management
• Schedule management
• Calm demeanor
• Data inputting
• Office supply inventory control
• Business correspondence
• Positive and professional
• Microsoft Office
• Strong communication
• Multi-line phone system operation
• Clerical support
PROFESSIONAL SUMMARY
Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
EXPERIENCE
Administrative Receptionist, Nov 2020 - Jan 2023
ADB Legal, Jacksonville, FL
Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
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Delivered exceptional customer service by offering requested information and independently resolving issues.
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Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
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Anticipated guest needs, delivering exceptional customer service to exceed expectations.
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• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
• Answered questions regarding company pricing and policies.
• Directed numerous calls per day to appropriate recipients using multi-line system.
• Monitored lobby access, security parameters and visitor documentation.
• Treated visitors with friendly, approachable attitude. Routed messages, coordinated appointments and directed personnel to various departments.
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• Scheduled appointments and documented updates in scheduling software.
• Coordinated catering, maintenance and cleaning services for office.
• Scheduled and managed meeting spaces for staff.
• Input new transactions and reconciled accounts to keep business finances current.
• Welcomed visitors and conducted tours to highlight features and answer questions.
• Organized master calendar, scheduling appointments, meetings and events for staff.
• Greeted people upon arrival and provided directions to specific destinations.
• Updated spreadsheets with trackable metrics and created reports.
• Operated telephone switchboard to take messages and schedule appointments.
• Managed mail, packages and courier deliveries in and out of office.
• Maintained well-organized physical and digital records.
• Added latest project, financial and customer information to relevant databases. Delivered skilled administrative support for diverse daily staff needs and special projects.
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• Collected and processed supply and equipment orders. Helped guests with individual needs, offering information and assistance with issues.
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Transcribed handwritten or dictated information to create professional business correspondence.
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Receptionist, Oct 2018 - Nov 2020
Tom Bush BMW, Jacksonville, FL
Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
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Delivered exceptional customer service by offering requested information and independently resolving issues.
•
Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
•
• Directed numerous calls per day to appropriate recipients using multi-line system. Routed messages, coordinated appointments and directed personnel to various departments.
•
• Treated visitors with friendly, approachable attitude.
• Greeted incoming guests and directed individuals to appropriate personnel. Anticipated guest needs, delivering exceptional customer service to exceed expectations.
•
• Operated telephone switchboard to take messages and schedule appointments.
• Greeted people upon arrival and provided directions to specific destinations. Helped guests with individual needs, offering information and assistance with issues.
•
Delivered skilled administrative support for diverse daily staff needs and special projects.
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Hostess, Jun 2017 - Nov 2019
Bell Wether, Jacksonville, FL
Memorized and promoted menu items, specials and drink options to maximize revenue.
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Met goals for fast table turnaround and low customer wait times by controlling guest flow.
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Used table management system to serve customers and coordinate guest movements.
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• Reset tables quickly to achieve optimum turnaround times.
• Worked with large groups to execute special events to schedule.
• Anticipated guest needs for personalized and seamless service. Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs.
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• Communicated with management and service staff to address customer needs.
• Monitored dining area to track seating availability, service and occupancy.
• Maintained seating charts to optimize station rotations.
• Inspected dining areas and directed staff to bring spaces up to standards.
• Presented menus and promoted specials to customers at time of seating. Captured repeat business consistently, going above and beyond to exceed customer expectations.
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• Helped customers plan and staff carry out successful events.
• Used POS system to input reservations and orders.
• Stayed ready for guests with close monitoring of table turnovers and resets. Minimized guest complaints by properly managing expectations with realistic wait time information.
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Receptionist, Feb 2007 - Aug 2016
Hidden Hills Country Club, Jacksonville, FL
Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
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Delivered exceptional customer service by offering requested information and independently resolving issues.
•
Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
•
• Treated visitors with friendly, approachable attitude. Delivered skilled administrative support for diverse daily staff needs and special projects.
•
Helped guests with individual needs, offering information and assistance with issues.
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EDUCATION
H.S. Diploma
Fletcher High School, Jacksonville, FL, June 1986
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