Security Officer Front Desk

TERRANCE RODRIGUEZ

Brockton, MA ***** 1-774-***-**** ********@*****.*** WWW: Bold Profile

Professional Summary

Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures. Skills

Emergency Situations

CCTV Systems

Customer Experience

Security Protocols

Privacy and Confidentiality

Time Management

Complaint Handling

Tenant Relations

Resolve Conflicts

Critical Thinking

Reading Comprehension

Vendor Direction

Guest Satisfaction

Front Desk Operations

Event Support

Valet Services

Service Request Coordination

Company Quality Standards

Public Safety

VIP Assistance

Client Support

Safety Requirements

Work History

Doorman/concierge 10/1987 to 01/2023

The Residences At Rowes Wharf – 10 Rowes Wharf Boston Waterfront Posted and maintained public area signage for condominium. Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Inspected luggage for damage prior to storage, reporting issues to patrons. Maintained knowledge of destination and answered customer questions within scope of understanding.

Security Supervisor 05/1984 to 10/1987

Ogden Allied Security – One Post Office Square, Boston M.A Analyzed and investigated incidents alongside functional management and security supervisors. Responded swiftly to security incidents and effectively resolved security issues. Monitored and maintained CCTV and access control systems to protect personnel and assets. Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.

Monitored alarm systems and CCTV footage to enable prompt attention and response. Recorded incident reports with detailed accounts of occurrences. Kept team compliant with security protocols and appearance standards. Conducted regular patrols of facility to detect and deter security threats. Screened vendors and contractors before granting access to restricted areas within mall. Coordinated with security personnel or other departments to establish safety of visitors and staff. Prepared and submitted reports to keep management informed of security activities and developments.

Managed security policies and procedures to promote safety and security of personnel and assets.

Evaluated security systems and procedures to identify areas for improvement. Security Officer 08/1982 to 06/1984

First Security – New England Deaconess Hospital, MA Wrote detailed reports of all security breaches and investigations. Investigated suspicious activities and persons to maintain security of premises. Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Screened individuals and prevented passage of prohibited articles into restricted areas. Examined doors, windows and gates to verify security. Patrolled internal building spaces and facility grounds to identify and deter threats to assets. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Acted quickly during emergency situations to reduce opportunity for damage and injury. Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Secured premises and personnel by patrolling property and monitoring surveillance equipment. Updated shift logs and produced daily reports to document security activities and specific incidents.

Worked independently and collaboratively to resolve urgent issues to protect lives and property. Responded quickly to emergency situations to assess and deflect issues. Checked and verified photo identification prior to granting facility access. Monitored CCTV cameras and alarm systems for security breaches. Education

None : Data Processing

Borough of Manhattan Community College of The City University of New York - New York, NY GED 1982

International High School At Prospect Heights - Brooklyn, NY

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