Mechanical Engineer Customer Service
Resume:
Niveen Benson
Mechanical Engineer
*************@*****.***
Alpine, CA
linkedin.com/in/niveen-benson-175660139
Highly motivated Mechanical Engineer with over 7 years of progressive career growth and a successful track record in managing complex projects, technology implementations, and overall top-quality mechanical engineering. I pride myself on being data-driven with a focus on improving the efficiency and quality of day-to-day operations. I am currently seeking a new position with an organization that will allow me to apply and enrich my experience.
SKILLS
Problem Solving Organizational Skills Data Analysis Performance Management Process Improvement Team Player Organizational Skills Leadership Communication Skills Project Management Strategic Planning Operational Management Team Management Business Development Mechanical Engineering Analytical Skills Technical Documentation Product Development Production Management Risk Management Change Management Time Management AutoCAD Program Design Graphic Design Engineering Design Customer Service ACHIEVEMENTS
Engineering Design
Developed a variety of engine parts with complete details within 30 minutes for each part using the AutoCAD engineering design program. Program Management
Designed CNC machine cutting programs using CAD/CAM codes to cut required shapes from metal alloys during an hour-long program. WORK EXPERIENCE
Patient Customer Service-Billing
Labcorp of America
02/2020 - Present, Alpine, CA
Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments. Take and respond to a high volume of calls each day, providing required information to external agents and patients. Answer questions regarding insurance coverages, and pre-qualifications for insurance modules and riders. Confer with customers by telephone or in-person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Resolve customers service or billing complaints by performing activities such as refunding money, and adjusting bills. Establish the charges for the services being requested, collect deposits or payments, and arrange for billing to be sent to the customer.
Review insurance policy terms in order to determine whether a particular procedure or service is covered by insurance. Initiate claims, perform appropriate paperwork and documentation, and contact insurance companies regarding statuses of unpaid or filed claims.
Responsibilities
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WORK EXPERIENCE
Reservation Sales Agent
Viejas Casino and Resort
08/2018 - 02/2020, Alpine, CA
Assisted with all incoming calls from guests, the casino, sales team and the internet, while ensuring customer satisfaction, and answered guests' questions.
Provided excellent customer service, by adapting to the needs of individual callers, while maintaining a pleasant and courteous demeanor.
Provided reservation services tailored to meet the unique needs and restrictions of each client. Utilized excellent written and oral communication skills and conflict resolution skills when assisting customers. Demonstrated exceptional communication skills, including the ability to communicate with a diverse global group of customers and colleagues.
Assisted guests, travel representatives, and the hotel in making reservations, arranging travel itineraries, and arranging transportation.
Partnered with and assisted other team members to promote an environment of teamwork and achieves common goals. WORK EXPERIENCE
Resettlement Case Manager - Alliance for African Assistance (07/2017 - 06/2018) Interpreter - Caritas Istanbul NGO (05/2015 - 01/2016) EDUCATION
Bachelor's Degree - Mechanical Engineering
University of Technology
Baghdad, IQ
LANGUAGES
English
Full Professional Proficiency
Arabic
Native or Bilingual Proficiency
Korean
Limited Working Proficiency
Chaldean
Limited Working Proficiency
Turkish
Elementary Proficiency
Responsibilities
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