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Customer Service Assistant Manager

Dayton, OH
March 16, 2023

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Robin Zimmerman

Dayton, OH


Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Certified Pharmacy Technician

Walgreens Boots Alliance - Kettering, OH

December 2018 to Present

Certified Pharmacy Technician. I’ve worked in the pharmacy for one year. Prior to that I was the Assistant manager in the store until that position was removed. At that time I decided to transition to the pharmacy. I’ve been in patient care and customer service for over 20. Im very eager to learn and apply my knowledge into a new position.

Assistant Manager/Account Manager

Showplace - Bellefontaine, OH

March 2016 to December 2018

• Assist in running the day to day operations of a Rent to Own Retailer

• Manage accounts and develop customer relationships

• Manage and resolve customer service issues in a timely manner

• Responsible for training all new staff members

• Maintained an accurate inventory of merchandise

• Monitored and developed associate performance

Assistant Manager

Aaron's - Dayton, OH

June 2014 to March 2016

• Assist in running the day to day operations of a Rent to Own Retailer

• Managed staff to ensure timely customer deliveries

• Cleaned and stocked showroom floor

• Maintained an accurate inventory of merchandise

• Responsible for effective problem solving and customer resolutions Assistant Director/Central Purchaser

Forte Management - Kettering, OH

November 2002 to June 2014

• Supervised staff members and monitored performance

• Accountable for daily operations of a fast paced physician's office

• Filed and followed up on Insurance claims in a timely manner

• Monitored and maintained employee hours and overtime

• Central Purchaser for four physician's offices

• Developed effective and efficient team members


Some college


• Retail Management

• Customer Service

• Key Holder

• Pharmacy Technician Experience

• Medical Office Experience

• Insurance Verification

• Typing

• Medical Billing

• EMR Systems

• Store Management Experience


• Medical Scheduling

• Medical Terminology

• Medical Records

• Management

• ICD-10

• Supervising Experience

Additional Information

• Over 10 years of management experience

• Maintained employee hours on a weekly basis

• Ability to work under pressure

• Insurance claim submission and follow up

• Excellent written and verbal communication skills

• Excellent Leadership ability

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