It Support Desktop

STEPHAN BRASWELL

**** ******** *** ** *******, Ga 30311 404-***-**** *******.********.**@*****.*** 1

Troubleshooting, routers, switches, server support, VMware,, multi-tasking, Detail oriented, proactive, dns, tcp/ip, dhcp, technical support QUALIFICATIONS PROFILE

Highly analytical, focused, and result-oriented professional with extensive experience in information technology, systems analysis, project management, and functional operations. Expert at configuring, troubleshooting, and installing network software and security systems. Multifaceted and versatile; with the ability to develop new ideas, learn new approaches, and adapt to evolving situations quickly. Accustomed to working with diverse groups of individuals of different backgrounds, professional, and educational levels. Excellent team player; able to handle and prioritize multiple tasks within fast-paced and highly demanding environments. Adept at ensuring the efficiency of operations and facilitating various programs and staff training to improve performance and efficiency. Currently hold an Active Secret Security Clearance. Active listening, administration, passionate, positive attitude, problem solving, self motivation, communication, customer service, tcp/ip, CERTIFICATIONS

Leadership, 5 years experience, 8 years experience, 10 years experience, training, Active directory, Security+ Certification

Network+ Certification

CompTIA Advance Security Practitioner

Microsoft Certified Solutions Associate (MCSA) Windows Server 2012 Information Technology Infrastructure Library (ITIL) Foundation in IT Service Management RELEVANT SKILLS

Active Directory

System/Server backup

Active Security Clearance

Comptia Network/Security + Certified

DHCP/DNS Experience

Training experience with Azure and AWS

Systems/Networking Troubleshooting

ITIL Certified

PowerShell

Office365

Familiar with Splunk

Remedy Ticketing System

RELEVANT PROFESSIONAL EXPERIENCE

VECTRUS INC. – KABUL, AFGHANISTAN

SYSTEMS ADMINISTRATOR I /II 2017–2021

Apply extensive knowledge of a variety of the concepts, practices, and procedures to ensure the secure integration and operation of all windows systems.

Display superior organizational skills and precise attention to detail.

Monitor Tier 1/2 server operations and performance using appropriate software applications and tools.

Protect the integrity, availability, authenticity, non-repudiation, and confidentiality of user data.

Performs Server Backup/ Restore on weekly schedule.

Maintains Systems Availability and performs regular maintenance on equipment.

Maintains antivirus / security requirements according to DIACAP and the RMF standards and regulations.

Provides user and Microsoft Exchange account maintenance as required. SERVICE DESK/ DESKTOP SUPPORT SYSTEMS LEAD (DESKTOP/ SYSTEMS SUPPORT) 2015–2017

Demonstrate excellent leadership skills in supervising tier one and tier II IT support in a high-profile environment, encompassing over 200 flag officers as well as an associated user base of over 2,500 people with diverse nationalities.

Relies on extensive experience, judgment, and guidance to plan and accomplish mission-based goals in a timely and efficient manner.

Work daily with general Information Technology, Active Directory, Office365 and VMware.

Lead for a team of 12 with their daily task and projects, including close monitoring and recording of performance to ensure efficient and accurate reporting of all activities with an average of 250 tickets monthly and a Seventy-two-hour completion rate of 95%.

STEPHAN BRASWELL

3138 Imperial Cir SW Atlanta, Ga 404-***-**** *******.********.**@*****.*** 2

DATABASE SPECIALIST - VECTRUS INC., ALBANY, GA 2014–2015

Exemplified efficiency in formulating guidelines and illustrated instructions for executing Passive Radio Frequency Identification (PRFID) tags on over $500M worth of Marine Corps equipment.

Supervised twenty-four personnel in daily responsibilities; closely collaborated with teams and leadership on day-to-day functions to maximize process efficiency.

Collaborated with a team of four to collect, analyze, and scrub organic data gathered by PRFID tagging teams to be input into the database.

Conducted comprehensive assessment on trends and anomalies through the formulation of complex queries and reports.

Prepared and presented complex reports detailing real-time data for operation management. UNITED STATES ARMY

SERGEANT, INFORMATION SYSTEMS SUPPORT (NCOIC) - FORT MCCLELLAN, ANNISTON, AL, USA 2012–2015

Oversee installation, configuration, and maintenance of communications software validated by the Department of Defense on government computers and configure the network to enable the accuracy of user access.

Effectively liaise between Leadership, Technical Teams, and Customers to streamline processes based on standards and/ or mission requirements.

Coordinated data interpretation and program management feedback to functional area managers and operations personnel.

Analyze system performance for potential security issues, displaying attention to detail.

Effectively plan and communicate with senior leadership to achieve all overall goals and objectives for the assigned section.

Display leadership and experience working in large and small environments.

Observe accurate utilization of equipment and programs, immediate resolution to problems relating to hardware and software services, and proper escalation of concerns in alignment with Service-Level Agreement.

Trained soldiers on risk assessments and management, operational and information security, as well as basic troubleshooting.

Generate weekly and monthly reports of ticket traffic for the entire IT support chain comprised of Service Desk, Desktop Support Technicians, Systems Administrators, Network Administrators, Information Assurance, TCF Technicians, and Cable Technicians.

EDUCATION

Jacksonville State University

Western Governors University

PROFESSIONAL DEVELOPMENT

Georgia Tech Cyber Security Bootcamp

Vectrus Inc. Rising Talent Team Leading Program

Learning Tree International Windows Server 2012

Arcent Signal University Information Systems Security Information Systems Networking

Department of the Army Warrior Leadership Course Certification Information Management Officer Certification

Information Systems Operator/Analyst Course Certification

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